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Remote Life Insurance Call Center Jobs in Toronto, ON

CanadaHelps

Call Centre Manager

Toronto, ON · Remote

CA$70K - CA$75K/yr

As the Call Centre Manager at CanadaHelps, you will beresponsible for leading the day-to-day ... This position is remote but may require to be in-office in Toronto for team collaborations.

Globe Life Insurance

Be Seen First

Entry Level Insurance Sales Representative (100% Remote)

Toronto, ON · Remote

CA$60K - CA$80K/yr

AO Globe Life is bringing on Entry Level Insurance Sales Representatives for a remote position ... call centers, education, or administration can transfer well into this position. Insurance ...

TigerTel

Bilingual Call Centre Specialist

Toronto, ON · Remote

$22/hr

... Overnight Remote Bilingual French Call Centre SpecialistMap Communications/TigerTelJoin a company you can truly believe in where your 100% effort directly drives success. We are dedicated to ...

AO Globe Life

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Remote Insurance Advisor | Work From Home

Mississauga, ON · Remote

CA$90K - CA$250K/yr

At AO Globe Life , we're looking for motivated individuals who want to build something for themselves while helping others protect what they've worked hard to build. As a Remote Insurance Advisor ...

AO Globe Life

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Entry Level Benefits Sales Representative (100% Remote)

Brampton, ON · Remote

CA$60K - CA$80K/yr

... call centers, or other client-facing positions are encouraged to apply. What You Can Expect * 100 ... life insurance and supplemental health benefit solutions. Our representatives work remotely with ...

ZAG Insurance

Insurance Broker

Oshawa, ON · Remote

CA$48K - CA$75K/yr

Whether it's auto, home, business, life, or travel insurance, we're the real deal. As a proud ... At ZAG Insurance, your growth and success are front and center. It's all about you and what you can ...

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All JobsLife Insurance Call Center JobsRemote Life Insurance Call Center JobsRemote Life Insurance Call Center Jobs in Toronto, ON

Remote Life Insurance Call Center information

What is a remote life insurance call center?

A Remote Life Insurance Call Center job involves working from home to assist customers with their life insurance needs over the phone or through online communication platforms. Employees in these roles handle inquiries about policies, help clients understand coverage options, process applications, and sometimes provide quotes or support with claims. The job requires strong communication skills, attention to detail, and knowledge of life insurance products. Typically, remote call center agents must have a reliable internet connection, a quiet workspace, and may need to be licensed depending on the role and location.

What are the key skills and qualifications needed to thrive as a remote life insurance call center representative?

Success as a Remote Life Insurance Call Center Representative requires strong communication abilities, customer service experience, and typically a high school diploma or equivalent, with some employers preferring a life insurance license. Familiarity with customer relationship management (CRM) systems, call center software, and compliance protocols is often necessary. Outstanding soft skills include active listening, empathy, problem-solving, and resilience to handle high call volumes and sensitive conversations. These skills are vital to effectively address customer needs, ensure regulatory compliance, and build trust, which are all crucial for retention and sales performance in a remote environment.

What are some common challenges faced by remote life insurance call center representatives, and how can they be managed?

One common challenge in a remote life insurance call center role is maintaining consistent communication and collaboration with team members, as you may not have in-person interactions. Additionally, handling sensitive client information securely while working from home requires strict adherence to data protection protocols. Managing high call volumes and addressing complex customer questions about policies can also be demanding. To succeed, it's important to stay organized, leverage company-provided technology, attend virtual team meetings, and actively seek feedback and support from supervisors and peers.

What is the difference between Remote Life Insurance Call Center vs Remote Life Insurance Customer Service Representative?

AspectRemote Life Insurance Call CenterRemote Life Insurance Customer Service Representative
CredentialsBasic insurance licensing, communication skillsSame as call center roles, often requires licensing
Work EnvironmentCall center setting, team-based, remote options availableRemote, home-based, individual-focused
Employer & Industry UsageInsurance companies, third-party call centersInsurance providers, agencies, third-party services
Job FocusHandling inbound/outbound calls, policy info, salesCustomer inquiries, policy support, claims assistance

Both roles involve working remotely in the insurance industry and require similar licensing and communication skills. The main difference lies in the job focus: call center roles emphasize sales and outbound/inbound calls, while customer service representatives focus on policy support and customer inquiries. Understanding these distinctions can help job seekers choose the best fit for their skills and career goals.

What are popular job titles related to Remote Life Insurance Call Center jobs in Toronto, ON?

For Remote Life Insurance Call Center jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Life Insurance Call Center jobs in Toronto, ON look for?

The top searched job categories for Remote Life Insurance Call Center jobs in Toronto, ON are:

Remote Life Insurance Call Center jobs near you
Infographic showing various Remote Life Insurance Call Center job openings in Toronto, ON as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution.

Call Center Scheduling Representative (Remote Contract)

Amplifon

Mississauga, ON • Remote

CA$20 - CA$21/hr

Full-time

Posted 6 days ago

Job description

We are seeking a Contract Call Centre Scheduling Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

In this role, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Centre Supervisor and plays a key part in delivering exceptional customer experiences.

Contract Role: This is a 6month remote position with the potential to convert to a fulltime role based on business needs. While fully remote, the ideal candidate will be based in Alberta or Ontario, in close proximity to an Amplifon clinic to support collaboration with team members located in the region. 
Additional contract details include:

  • Compensation: $20-$21 per hour (eligible for monthly incentive plan)
  • Work Model: Remote based in Alberta or Ontario
  • Schedule: Regular full-time hours (Mon-Fri)
  • Career Development: Access to Ampli-Academy, team training, and additional specialized training.
  • Benefits: This contract role does not currently offer benefits

Key Responsibilities:

  • Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance.
  • Manage inbound and outbound calls, emails, and other marketing-driven contacts.
  • Follow pre-defined scripts in English while addressing consumer inquiries.
  • Support marketing initiatives such as open houses, seminars, and campaigns.
  • Maintain accurate client records and foster strong relationships with internal and external stakeholders.
  • Provide additional support as needed, including reception, administrative tasks, and basic invoicing.

Must-Have Qualifications:

  • High school diploma or post-secondary studies.
  • Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments.
  • Experience in sales, marketing, or healthcare is an asset.
  • Intermediate proficiency in Microsoft Office Suite.
  • Excellent verbal and written communication skills in English. 

Preferred Qualifications:

  • Strong interpersonal skills for effective collaboration with clients and colleagues.
  • Problem-solving and organizational abilities.
  • Proactive approach and ability to maintain professionalism.
  • Fluency in a second language (French) is considered an asset.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we've developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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