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Remote Level 2 It Support Jobs in Waterloo, ON (NOW HIRING)

Crawford and Company

Desk Adjuster Level 2

Waterloo, ON · On-site +1

CA$50K - CA$76K/yr

The position location is flexible, and we can offer in-office, hybrid or fully remote working ... Investigation, collection, and analysis of claims information. * Evaluates coverage, liability and ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

New

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Cayenta

(Remote) Application Consultant

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Provide support to existing and new clients by leading customers through our processes ...

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

... of the week can be remote or from the office based on task requirements or personal work ... Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related ...

FloSports, Inc.

Broadcast Engineer, Level 1

Waterloo, ON · Remote

CA$60K - CA$70K/yr

  • Medical

  • Vision

  • Life

  • Retirement

  • PTO

... technology to help sports grow their audiences and build sustainable businesses, from youth to ... This role will primarily focus on providing Tier 2 support for live events and will also involve ...

Targeted Talent

Senior Recruiter - REMOTE

Kitchener, ON · Remote

  • Medical

  • Dental

  • PTO

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

Targeted Talent

Senior Recruiter - REMOTE

Kitchener, ON · Remote

  • Medical

  • Dental

  • PTO

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Waterloo, ON

Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Waterloo, ON?

For Remote Level 2 It Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Waterloo, ON look for?

The top searched job categories for Remote Level 2 It Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Remote Level 2 It Support jobs?

Cities near Waterloo, ON with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Waterloo, ON as of August 2026, with employment types broken down into 45% Full Time, 30% Part Time, 2% Temporary, 21% Contract, and 2% Nights. Highlights an 100% Remote job distribution.

Desk Adjuster Level 2

Crawford and Company

Waterloo, ON • On-site, Remote

CA$50K - CA$76K/yr

Full-time

Posted 12 days ago

Job description

We are currently recruiting for a Desk Adjuster 2 to join our team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal council on a task basis.

The salary range is $50,000 to $76,000 annually

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

  • At least 2 years of technical claims handling experience in an insurance claims environment, knowledge of commercial liability claims is required
  • Knowledge of property and/or bodily injury claims is an asset
  • Post-secondary education in an insurance related field, working towards full independent adjusting license and CIP designation is required
  • Minimum of 4 CIPs completed with ability to obtain a probationary adjusting license for Ontario with the ability to obtain additional licenses across Canada
  • Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims
  • Proficient in maintaining accurate and detailed activity, transaction and reserve records
  • Advanced computer skills including Office 365 and Windows 10
  • Excellent telephone etiquette and courtesy
  • Excellent communication skills, must be a team player with a strong commitment to quality and customer service
  • French/English Bilingualism would be considered an asset

#LI-CD1

  • Investigation, collection, and analysis of claims information.
  • Evaluates coverage, liability and quantum.
  • Negotiates, settles, finalizes claims.
  • Accurate recording, reporting and presentation of files
  • Maintenance of accurate billing, and time and expense records.
  • Work with manager to maintain client relations

Apply