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Remote Level 2 It Support Jobs in Portland, ME (NOW HIRING)

Anchour

Front-End Developer (Remote)

New Gloucester, ME · Remote

$106K - $123K/yr

We need another strong builder to help us ship them at the level our clients expect, and at the ... Core Web Vitals, WCAG 2.2 AA, and the security posture a bank's IT team will sign off on. You build ...

Sun Life Financial

Senior Operational Engineer

Portland, ME · Remote

$106K - $146K/yr

Develop High-Level Designs (HLDs), detailed technical designs, and implementation approaches for ... based technology solutions. * 2+ years of hands-on experience supporting AWS services and ...

Sun Life Financial

Senior Operational Engineer

Portland, ME · Remote

$106K - $146K/yr

Develop High-Level Designs (HLDs), detailed technical designs, and implementation approaches for ... based technology solutions. * 2+ years of hands-on experience supporting AWS services and ...

Talkiatry

Remote Psychiatrist (MD/DO) - Maine

Portland, ME · Remote

$325K - $375K/yr

Licensing support with upfront coverage of costs * Technology package provided What we're looking ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Portland, ME

Remote Level 2 It Support information

See Portland, ME salary details

$15

$28

$46

How much do remote level 2 it support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote level 2 it support in Portland, ME is $28.70, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $32.21 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Portland, ME?

For Remote Level 2 It Support jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Portland, ME look for?

The top searched job categories for Remote Level 2 It Support jobs in Portland, ME are:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Portland, ME as of August 2026, with employment types broken down into 57% Full Time, 18% Part Time, 2% Temporary, 21% Contract, and 2% Nights. Highlights an 100% Remote job distribution, with an average salary of $59,694 per year, or $28.7 per hour.

Remote Care Support Specialist - Hybrid

Portland, ME • On-site, Remote

Maine Medical Center

6.9

Company rating: 6.9 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

549th of 1,063 rated hospitals

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Maine Medical Centerexternal

$21.97 - $29.28/hr

Full-time

Posted 7 days ago

Job description

Description
Nursing/Clinical Support
Req #: 86842
The Remote Care Support Specialist is a hybrid role that combines in-person and remote patient support to advance technology-enabled post-acute care programs. This position engages patients at the bedside prior to discharge, enrolling them in remote monitoring and virtual care services, and then continues support at home through virtual outreach, technical assistance, and ongoing encouragement. Working closely with clinical teams and care coordinators, the Remote Care Support Specialist helps drive patient engagement, reduce readmissions, and improve outcomes through compassionate communication and effective use of digital health tools.
Mon-Friday 8am - 5pm. 2-3 days in-person/on-site
Summary:
The Remote Care Support Specialist role supports technology-enabled post-acute care programs designed to reduce hospital readmissions and emergency department utilization. This role is responsible for meeting with eligible patients in person at the hospital bedside prior to discharge, enrolling them in remote patient monitoring (RPM) and other virtual care programs, and ensuring a smooth onboarding experience. Following discharge, the Remote Care Support Specialist continues to engage patients at home by providing tech support, remote navigation assistance, and ongoing encouragement to remain active participants in their care.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
  1. Education: High school diploma or equivalent.
  2. License/Certifications: Background as a Medical Assistant (MA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) is required.
  3. Experience: Two years of experience in a health care setting in patient-facing healthcare roles with direct patient interaction.
  4. Additional Skills/Requirements Required: Comfort with digital health tools, smartphones/tablets, and basic technology troubleshooting. Excellent communication skills with the ability to explain technology in simple terms. Strong organizational skills and ability to manage multiple priorities independently. Demonstrated empathy, patience, and commitment to supporting patients across diverse backgrounds
  5. Additional Skills/Requirements Preferred: Experience with remote patient monitoring, virtual care, or chronic disease management programs. Bilingual or multilingual abilities. Familiarity with EHR documentation, patient engagement software, or monitoring dashboards.

Additional Information
MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.
We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.
The pay range for this position is $21.97 to $29.28 per hour.
Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).
In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.
If you have questions about this role, please contact [email protected]
Hiring Scam Alert
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected] .
Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.
Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

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