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Remote Laboratory Service Engineer Jobs in Dallas, TX

Cytovale

Field Service Engineer II

Dallas, TX · Remote

... or laboratory automation. Working Conditions: * Provide Field support for installations ... To provide phone support and remote troubleshooting as well as dispatch for on-site service needs ...

Cytovale, Inc

Field Service Engineer II

Dallas, TX · On-site +1

... or laboratory automation. Working Conditions: * Provide Field support for installations ... To provide phone support and remote troubleshooting as well as dispatch for on-site service needs ...

Wood Plc

Distribution Engineer (remote)

Dallas, TX · On-site +1

Overview / Responsibilities Wood Process & Energy business performs consulting and EPCM services ... Reporting to the Manager, Distribution Engineering. This position is a remote position or is a ...

ICF

Substation Physical Engineer - REMOTE

Dallas, TX · On-site +1

$97K - $124K/yr

... engineering services for our clients. Why you will love working here: * Quality of life: Fully ... remote, flexible schedule, work-life balance * Investment in the community: Donation matching ...

NTT DATA Services

Senior AI Engineer - Remote

Dallas, TX · Remote

$105K - $147K/yr

We are currently seeking a Senior AI Engineer - Remote to join our team in Dallas, Texas (US-TX), ... Minimum 3 to 5 years of experience supporting professional services sales cycle including proposal ...

NTT DATA Services

Senior AI Engineer - Remote

Dallas, TX · On-site +1

$105K - $147K/yr

We are currently seeking a Senior AI Engineer - Remote to join our team in Dallas, Texas (US-TX), ... Minimum 3 to 5 years of experience supporting professional services sales cycle including proposal ...

NTT DATA Services

Senior AI Engineer - Remote

Dallas, TX · Remote

$105K - $147K/yr

We are currently seeking a Senior AI Engineer - Remote to join our team in Dallas, Texas (US-TX), ... Minimum 3 to 5 years of experience supporting professional services sales cycle including proposal ...

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All JobsLaboratory Service Engineer JobsRemote Laboratory Service Engineer JobsRemote Laboratory Service Engineer Jobs in Dallas, TX

Remote Laboratory Service Engineer information

See Dallas, TX salary details

$16

$47

$71

How much do remote laboratory service engineer jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote laboratory service engineer in Dallas, TX is $47.40, according to ZipRecruiter salary data. Most workers in this role earn between $36.39 and $59.47 per hour, depending on experience, location, and employer.

What is the difference between Remote Laboratory Service Engineer vs Laboratory Technician?

AspectRemote Laboratory Service EngineerLaboratory Technician
Required CredentialsTypically requires a degree in engineering, science, or related field; certifications in lab equipment or technical supportUsually requires a diploma or associate degree in laboratory sciences or related field
Work EnvironmentPrimarily remote support, troubleshooting, and maintenance of lab equipment; may involve on-site visitsHands-on work in laboratory settings, conducting tests and experiments
Employer & Industry UsageUsed by biotech, pharmaceutical, and research companies for remote technical supportCommon in clinical, research, and industrial labs for sample analysis and testing

The Remote Laboratory Service Engineer focuses on remote technical support and maintenance of lab equipment, often working with clients virtually. In contrast, the Laboratory Technician performs hands-on testing and experiments directly in the lab. Both roles are essential in laboratory operations but differ mainly in work environment and responsibilities.

How does a Remote Laboratory Service Engineer typically collaborate with on-site staff to troubleshoot equipment issues?

As a Remote Laboratory Service Engineer, you will frequently work closely with on-site laboratory personnel to diagnose and resolve equipment issues. Collaboration is primarily done through video calls, phone support, and remote access tools, allowing you to guide staff through troubleshooting steps or perform diagnostics remotely. Building clear communication and maintaining detailed documentation are essential for effective problem-solving. This role often requires patience and adaptability, as on-site staff may have varying levels of technical expertise. Strong teamwork and customer service skills are invaluable for ensuring smooth operations and positive outcomes.

What are Remote Laboratory Service Engineers?

Remote Laboratory Service Engineers are specialized professionals who provide technical support, maintenance, and troubleshooting for laboratory equipment and systems from a remote location. They use digital tools and communication technologies to diagnose issues, guide on-site staff, and ensure instruments operate efficiently. Their role often includes software updates, calibration, and training lab personnel on equipment use, minimizing downtime and avoiding travel when possible. This position is vital in supporting laboratories across industries like healthcare, research, and manufacturing.

What are the key skills and qualifications needed to thrive as a Remote Laboratory Service Engineer, and why are they important?

To thrive as a Remote Laboratory Service Engineer, you need a strong background in electronics, instrumentation, and troubleshooting, typically supported by a degree in engineering or a related technical field. Familiarity with laboratory equipment, remote diagnostic tools, software platforms, and relevant certifications such as CompTIA A+ or manufacturer-specific training are highly beneficial. Excellent problem-solving abilities, effective communication, and strong organizational skills help you manage client relationships and resolve technical issues remotely. These skills ensure minimal equipment downtime, high client satisfaction, and the reliable operation of laboratory systems from a distance.
What are popular job titles related to Remote Laboratory Service Engineer jobs in Dallas, TX? For Remote Laboratory Service Engineer jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Remote Laboratory Service Engineer jobs in Dallas, TX look for? The top searched job categories for Remote Laboratory Service Engineer jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Remote Laboratory Service Engineer jobs? Cities near Dallas, TX with the most Remote Laboratory Service Engineer job openings:
Remote Laboratory Service Engineer jobs near you
Infographic showing various Remote Laboratory Service Engineer job openings in Dallas, TX as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $98,592 per year, or $47.4 per hour.

Field Service Engineer II

Cytovale

Dallas, TX • Remote

Full-time

Posted 23 days ago

Job description

Job Title:  Field Service Engineer II
You will seek to ensure that all customers have an ideal experience with our products and services. You will be responsible for installation, maintenance, troubleshooting, and repair of Cytovale Systems. In addition, you will aim to establish positive business relationships both with Cytovale customers and peers while also performing necessary administrative and other duties.
Primary Role & Responsibilities:
  • Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert. Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/ software upgrades, and qualification procedures to ensure proper operation of instrument systems. Document activities/changes and escalate issues as appropriate.
  • Customer-first mentality: Address customer feedback promptly and escalate issues to quickly identify the path of action to resolution. Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required.
  • Communication: Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up.
  • Depot Repairs: Assist with depot-level repairs as needed at the San Francisco Cytovale facility.
  • Documentation:  Author field service reports, installation documents, technical bulletins and other documentation as required.
  • Voice of the customer: Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback. 
  • Management of company assets: Responsible for service parts inventory and safe keeping and use of service parts and tools
  • Compliance with company’s quality assurance program:   You will be maintaining an in vitro medical device and will be required to stay in compliance at all times.
  • Meeting requirements: Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements, including, but not limited to, HIPPA, OSHA and FDA.
  • Other duties: May perform other duties as assigned by manager or supervisor.

This job description is intended to present the general content and requirements for the performance of this job.  The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.  Managers and supervisors may assign other duties as needed.
Qualifications:
Bachelor’s degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience or Associates Degree with 5 or more years’ experience in servicing Diagnostic Imaging equipment or a High School Diploma/GED and 10 or more years’ experience servicing Diagnostic Imaging equipment.
  • Demonstrated superior expertise in supporting and servicing highly complex instrumentation.
  • 5+ years customer or field support experience within the medical device field.
  • Demonstrated commitment to quality and strong sense of teamwork. One who thrives in a fast-paced start-up environment with a flexible mentality and adaptability to take on new and additional responsibilities as needed.
  • Proven strong problem-solving skills, and the ability to creatively solve challenges.
  • Attention to detail.
  • Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
  • Working knowledge and understanding of optics, electronics, and mechanical principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
  • Experience in a customer centric service & support department, preferably with prior experience with benchtop instruments and/or laboratory automation.

Working Conditions:
  • Provide Field support for installations, preventative maintenance, repairs, and hardware/software upgrades in the assigned region.  
  • Travel up to 70% of the time for short-term and long-term trips that may involve weekend stays with less than 24 hours’ notice.
  • On-call rotation responsibilities for the technical support hotline during nights, holidays, and weekends.  To provide phone support and remote troubleshooting as well as dispatch for on-site service needs when warranted.
  • Willing to stay current on all vaccinations to comply with vendor credentialing policies.
  • Must maintain a valid driver’s license and good driving record.
  • Must be able to lift 50 lbs.

Location: Texas or Florida with the Dallas/Ft. Worth area being preferred
 

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