Remote Laboratory Service Engineer Jobs in Austin, TX

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.  That means changing the way we are keeping buildings smart and safe, supporting the largest retailer on Earth, and even making it possible to breathe on Mars. 

As a Advanced Field Service Engineer, you will drive the development of remote and on-site installation, servicing and repair processes of complex equipment and systems, provide technical presentations to an audience of customers, other industry peers and competitors. You will also drive revision and correction of work instructions and customer-facing training guides used by field installation specialists and you will drive continuous improvement initiatives in the processes related to field services and product development. 

You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.  You will be the face of Honeywell to with end-users, peers, and competitors in a conference setting. Use knowledge of Honeywell end-to-end product and solution development and delivery to drive increased efficiencies. Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience. 

You will report to our Senior Field Service Supervisor and work on a remote work schedule. This position can be located anywhere in the US.

YOU MUST HAVE

• 7+ years of technical installation, integration, and field service experience supporting electronic security, access control, alarm monitoring, or related systems.
• 7+ years of customer service experience providing technical support, issue resolution, and client relationship management while maintaining high customer satisfaction.
• 7+ years of experience preparing technical documentation, service reports, and customer communications with strong written and verbal communication skills.
• Demonstrated ability to obtain and maintain a U.S. Government Security Clearance or currently possess an active clearance.
• Proven ability to participate in a 24/7 on-call support rotation approximately every five weeks, responding to critical system issues within established service level requirements.
• Ability to travel domestically and internationally, up to 75%

WE VALUE

• Experience implementing, configuring, and supporting enterprise IT systems and applications.
• Experience supporting logistics, warehouse management, or supply chain operations.
• Working knowledge of Linux, Windows Server, and Microsoft SQL Server environments.
• Advanced degree preferred.
• Strong presentation and stakeholder communication skills.
• Self-motivated with the ability to work independently, manage priorities, and drive results with minimal supervision.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent combination of education and experience considered.

The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $88,500-$110,750. For Washington and most major metropolitan areas in New York & California, the annual base salary range is $88,500-$110,750. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial-end markets. Our products and solutions enable a safer, more comfortable, and more productive world,enhancing the quality of life of people around the globe.Learn more(https://www.honeywell.com/us/en)

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.For more information visit:Benefits atHoneywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.Posting Date: September 3, 2026

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.Learn more(https://www.honeywell.com/us/en/company/inclusion-and-engagement)

KEY RESONSIBILITES

• Lead and manage technical projects, ensuring successful execution, delivery, and customer satisfaction.
• Diagnose, troubleshoot, and resolve complex technical issues to minimize system downtime and operational impact.
• Implement, configure, and deploy Honeywell solutions in accordance with customer requirements and industry best practices.
• Develop technical documentation and deliver training to customers, end users, and field technicians.
• Perform on-site and remote installation, commissioning, and system integration activities.
• Execute maintenance, troubleshooting, repair, and lifecycle support of complex equipment and integrated systems.
• Deliver technical presentations, demonstrations, and solution briefings to customers and key stakeholders.
• Analyze service trends, perform root cause investigations, and develop analytical reports to drive continuous improvement and operational efficiency.