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Remote Labcorp Customer Service Jobs in Illinois

Nexora Talent

Remote- Customer Experience Service

Chicago, IL · Remote

$16.50 - $22.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

HMG Careers

Remote Customer Service and Sales

Alton, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Customer Service and Sales

Harvey, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

PainPoint

Customer Service Representative

Chicago, IL · On-site +1

$18/hr

Customer Service Representative Monday-Friday 8:00 AM-4:30 PM CST | $18.00/hour | Full-Time ... Remote Looking for a rewarding career where you can make an impact every day? Join DxTx Pain ...

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Remote Labcorp Customer Service information

What are common remote Labcorp customer service job titles?

Common remote Labcorp customer service job titles include Customer Service Representative, Patient Service Representative, and Call Center Agent. These roles typically involve handling patient inquiries, scheduling appointments, and using customer service software, often requiring strong communication skills and basic computer proficiency.

What is the difference between Remote Labcorp Customer Service vs Remote Labcorp Lab Technician?

AspectRemote Labcorp Customer ServiceRemote Labcorp Lab Technician
Required CredentialsHigh school diploma or equivalent; customer service experienceMedical laboratory technician certification; associate degree in laboratory science
Work EnvironmentRemote, customer support settingRemote or on-site laboratory environment
Employer & Industry UsageHealthcare, diagnostics, customer supportHealthcare, diagnostics, laboratory testing

Remote Labcorp Customer Service roles focus on assisting clients with inquiries, scheduling, and support, requiring strong communication skills and customer service experience. In contrast, Remote Labcorp Lab Technicians perform laboratory testing and analysis, requiring specialized certifications and technical expertise. Both roles are integral to healthcare diagnostics but differ significantly in credentials and daily responsibilities.

What are the most commonly searched types of Labcorp Customer Service jobs in Illinois? The most popular types of Labcorp Customer Service jobs in Illinois are:
What are popular job titles related to Remote Labcorp Customer Service jobs in Illinois? For Remote Labcorp Customer Service jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Labcorp Customer Service jobs in Illinois look for? The top searched job categories for Remote Labcorp Customer Service jobs in Illinois are:
What cities in Illinois are hiring for Remote Labcorp Customer Service jobs? Cities in Illinois with the most Remote Labcorp Customer Service job openings:
Remote Labcorp Customer Service jobs near you
Infographic showing various Remote Labcorp Customer Service job openings in Illinois as of August 2026, with employment types broken down into 75% Full Time, 14% Part Time, and 11% Contract. Highlights an 14% In-person, and 86% Remote job distribution.

Customer Service Representative II (Remote)

American Medical Association

Chicago, IL • On-site, Remote

$23.63 - $30.83/hr

Full-time

Medical, Life

Posted 23 days ago

Job description

Customer Service Representative II (Remote)
Remote - FL, IL, IN and WI
AMA Insurance (AMAI) offers life, health and disability insurance at affordable and exclusive rates to help doctors achieve a healthy and secure financial future. AMAI is part of the American Medical Association (AMA), a nonprofit, and the nation's largest professional Association of physicians. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity for a remote Customer Service Representative II our AMA Insurance team. This role supports customer experience goals and meets or exceedsexpectations for routine and specialized sales, claims, and service supportfor AMA physician and Third Party Administration (TPA) businesslines. Responds to inbound and written correspondence forall insurance products offered by AMA Insurance, and TPA Businesslines in a manner that will retain current certificateholders, increase our customer base and promote AMA membership.Engages callers to build and maintain a strongreputation and forge a lasting relationship. Achieves exceptionalresults for our customers and colleagues.
RESPONSIBILITIES:
Customer Support & Issue Resolution
  • Answer all inbound calls in accordance with Department standards and monitoring guidelines.
  • Provide information regarding benefits, eligibility, plan provisions, premium billing, customer conservation, cross selling and upselling for all insurance plans.
  • Identify and escalate priority or problem issues. Follow up on customer calls when necessary. Create opportunities to transfer callers to partners for telesales opportunities.
  • Respond to all correspondence within department standards for quality, productivity and timeliness.
  • Meet or exceed production standards by processing changes to our Administration System, including personal and coverage information and send confirmation documents to the caller when needed.
  • Handle integrated sales, claims, and service interactions across AMAI insurance plans.
  • Answer and resolve inquiries regarding technical details including benefits, eligibility, plan provisions, premium billing, and certificate changes.
  • Demonstrate strong problem-solving skills when resolving complex or escalated customer issues.

Operations & Special Projects
  • Support business operations through participation in special projects as assigned by the Customer Service Supervisor.
  • Contribute to process improvements and operational efficiencies.
  • Assist in documenting workflows and service processes to support consistency and quality.

May include other responsibilities as assigned
REQUIREMENTS:
  1. High school diploma or equivalent education required.
  2. Minimum of 2+ years' experience in life or health insurance required.
  3. Health or Life insurance license preferred.
  4. Demonstrated experience working in a high-volume customer service call center.
  5. Excellent telephone skills including proper telephone technique, multitasking skills, and ability to control the call.
  6. In-depth understanding of customer service and premium billing transactions required.
  7. Demonstrated experience handling customer issues, including technical and financial related issues.
  8. Strong knowledge of insurance products, benefits administration, or third-party administration services preferred. Health insurance knowledge preferred.
  9. Excellent verbal and written communication skills with a high level of professionalism.
  10. High level proficiency with call center systems, telephony platforms, and personal computers.
  11. Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) and database systems.
  12. Ability to provide technical support for online tools, systems, and customer-facing platforms.
  13. Strong business process skills, including the ability to document, monitor, and improve workflows.
  14. Excellent planning, organization, and time management skills with the ability to manage multiple priorities in a fast-paced environment.

This role is a non-exempt position and the hourly range for this position is $23.63 - $30.83. This is the lowest to highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
American Medical Association logo

About American Medical Association

Sourced by ZipRecruiter

Founded in 1847, the American Medical Association (AMA) is the largest and only national association that convenes 190+ state and specialty medical societies and other critical stakeholders. Throughout history, the AMA has always followed its mission: to promote the art and science of medicine and the betterment of public health. As the physicians’ powerful ally in patient care, the AMA delivers on this mission by representing physicians with a unified voice in courts and legislative bodies across the nation, removing obstacles that interfere with patient care, leading the charge to prevent chronic disease and confront public health crises, and driving the future of medicine to tackle the biggest challenges in health care and training the leaders of tomorrow.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1847

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