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Remote L3 Support Engineer Jobs in Lanham, MD (NOW HIRING)

SAIC

Riverbed Modeler

Arlington, VA · On-site +1

$120K - $160K/yr

... L3) layers, including physical medium modeling (L0). This position is remote with travel. Key ... Programming Skills: Strong programming skills in C or C++ for model customization, scripting, and ...

New

BCMC

Junior ServiceNow Developer

Falls Church, VA · Remote

$55.25 - $76/hr

These are REMOTE positions. Responsibilities may include, but are not limited to: * Support the ... We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising ...

SAIC

Riverbed Modeler

Washington, DC · On-site +1

$120K - $160K/yr

... L3) layers, including physical medium modeling (L0). This position is remote with travel. Key ... Programming Skills: Strong programming skills in C or C++ for model customization, scripting, and ...

New

Eliassen Group

Senior UEM Engineer

Washington, DC · Remote

$50 - $60/hr

The role covers engineering, administration, support, and continuous improvement of enterprise ... Coordinate support for internal staff, remote personnel, contractors, and external stakeholders ...

BCMC

Junior ServiceNow Developer

Falls Church, VA · On-site +1

$57.50 - $79.25/hr

These are REMOTE positions. Responsibilities may include, but are not limited to: • Support the ... We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising ...

KEYENCE

Field Application Engineer '27

Vienna, VA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract ... Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of ...

System One

A/V System Engineer

Washington, DC · Remote

Provide responsive on-site and remote support during active executive events and high-visibility ... Crestron Certified Programmer or equivalent manufacturer certification; Microsoft Teams Rooms ...

System One

A/V System Engineer

Washington, DC · Remote

Provide responsive on-site and remote support during active executive events and high-visibility ... Crestron Certified Programmer or equivalent manufacturer certification; Microsoft Teams Rooms ...

System One

A/V System Engineer

Washington, DC · Remote

Provide responsive on-site and remote support during active executive events and high-visibility ... Crestron Certified Programmer or equivalent manufacturer certification; Microsoft Teams Rooms ...

Power3 Solutions

Scheduler L3

Annapolis Junction, MD · Remote

$100K - $150K/yr

Certification in either Association for the Advancement of Cost Engineering (AACE) and or Planning ... For Remote Opportunities), education and certifications as well as Federal Government Contract ...

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All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Lanham, MD

Remote L3 Support Engineer information

See Lanham, MD salary details

$16

$39

$68

How much do remote l3 support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote l3 support engineer in Lanham, MD is $39.90, according to ZipRecruiter salary data. Most workers in this role earn between $29.62 and $46.68 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Lanham, MD?

For Remote L3 Support Engineer jobs in Lanham, MD, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Lanham, MD look for?

The top searched job categories for Remote L3 Support Engineer jobs in Lanham, MD are:

What cities near Lanham, MD are hiring for Remote L3 Support Engineer jobs?

Cities near Lanham, MD with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Lanham, MD as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $82,999 per year, or $39.9 per hour.

Riverbed Modeler

SAIC

Arlington, VA • On-site, Remote

$120K - $160K/yr

Full-time

Posted 3 days ago

New

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description

Job ID: 2616438

Location: Arlington, VA, US

Date Posted: 2026-09-02

Category: Engineering and Sciences

Subcategory: Modeling/Sim Engr

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_HYBRID


Description

We are seeking a Subject Matter Expert (SME) in Network Protocols and Simulation to join our Advanced Engineering Group. The successful candidate will act as the technical lead for designing, modeling, and analyzing high-fidelity network architectures. Using Riverbed Modeler (OPNET), you will simulate, troubleshoot, and optimize complex network scenarios, focusing on Physical (L1), Data Link (L2), and Network (L3) layers, including physical medium modeling (L0). This position is remote with travel.

Key Responsibilities

  • Network Simulation (OPNET/Riverbed): Create, execute, and analyze high-fidelity discrete-event simulations in Riverbed Modeler to evaluate network performance, reliability, and scalability.
  • Protocol Development & Analysis: Act as an SME in routing, switching, and transport protocols. Modify existing models or develop custom models using C/C++ to simulate proprietary or emerging protocols.
  • OSI Layers 0-3 Focus: Deep dive into Physical Layer (signal propagation, modulation, BER), Data Link (MAC protocols, switching, VLANs), and Network Layer (BGP, OSPF, EIGRP, MPLS, IPv6) functionalities.
  • Performance Optimization: Analyze simulation results to identify bottlenecks, packet loss, latency issues, and capacity constraints, proposing "what-if" scenarios to improve production network design.
  • Architecture Modeling: Develop detailed network topologies, including LAN, WAN, and Wireless scenarios to validate architecture before hardware deployment.
  • Technical Reporting: Document simulation methodologies, scenarios, and results in detailed technical reports for stakeholder review.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more of related experience; Masters and twelve (12) years or more experience ; PhD or JD and nine (9) years or more experience.

Required Skills and Qualifications:

  • Experience with Riverbed/OPNET: Expert-level proficiency in Riverbed Modeler (OPNET), including Discrete Event Simulation (DES), simulation execution, and results analysis.
  • Protocol Expertise (L1-L3): In-depth understanding of OSI Layer 0-3 technologies, including Ethernet, TCP/IP, routing protocols (BGP, OSPF), and WAN technologies (MPLS).
  • Programming Skills: Strong programming skills in C or C++ for model customization, scripting, and protocol modeling.
  • Network Design: Experience designing and testing complex WAN/LAN/WLAN network architecture.
  • Analytical Skills: Strong analytical and debugging skills to trace data packets and analyze network behavior, familiar with traffic analysis tools like Wireshark.
  • Education: Bachelor’s or Master’s degree in Computer Engineering, Electrical Engineering, or related field.
  • Preferred Qualifications
  • Experience with Riverbed SteelCentral AppResponse or NetPlanner.
  • Experience with radio frequency (RF) modeling or satellite communication simulations (Layer 0/1).
  • U.S. citizenship, and an active DOD Secret clearance, with the ability to obtain a TS/SCI.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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