Remote Knowledge Manager Jobs in Maryland (NOW HIRING)

Job Description
Education Program Coordinator (Remote)
Join a collaborative team supporting a national medical professional association dedicated to advancing nursing education. As Education Program Coordinator, you'll play a key role in supporting educational programs, managing continuing education activities including an annual conference, and helping thousands of healthcare professionals access high-quality learning experiences. This full-time, remote position reports directly to the Director of Education and works closely with the Executive Director and volunteer education leaders.
Primary Responsibilities:
Education Product Support: Support the Director of Education in the coordination of all educational products and materials.

• Coordinate the licensing and hosting of Orthopaedic Nurse Review Courses (marketing, host/speaker communications and contracts, final reconciliation, etc.).

• Attend meetings with the Education Committee to evaluate the need for new learning materials.
• Provide evaluation results to speakers.
• Support learners experiencing issues with course access, evaluations, and certificates via shared email inbox and shared phone line.
• Generate reports from Association database, Learning Management System, and other technologies as needed.
• Assist with educational content quality assurance, tests, evaluations, certificates, links, and learner experience.
• Process documentation and continuous improvement.

Education Marketing: Maintain a regular cadence of marketing for all education offerings across various platforms (email, social media, website)

• Monthly NAON News creation and distribution (Constant Contact).
• Quarterly Education Digest creation and distribution (Constant Contact).
• Educational content email and social media announcements creation and distribution as needed (Constant Contact, Canva, social media platform management tools).
• Basic website updates as needed.

Annual Congress Support: Provide support to Director of Education and Education Committee before, during and after annual educational conference.

• Assist with Call for Proposals process and track proposal submissions.
• Collaborate with speakers (contracts, presentation edits, deadlines, etc.)
• Attend in-person event and support speakers and Director of Education on-site (typically 6-days in April/May).
• Provide post-conference support to attendees (evaluation access, certificate requests, on-demand content access, and technical issues).
• Event app (Whova) assistance, including education sessions, speaker details, etc.
• Other responsibilities as assigned.

Accreditation Process Support: Working with the Director of Education to support the needs of annual ANCC accreditation and credit reporting process for continuing education credits.

• Track and record participant credit hours for all accredited educational offerings, utilizing LMS (Learning Management System).

• Conduct record maintenance and documentation/reports support for annual reporting and reaccreditation processes.

• Provide support to members seeking continuing education credit (certificates, course access, etc.).

Journal Support: Coordinate and collaborate with journal editor and publisher.

• Provide monthly mailing lists from Association Management Software (AMS - Impexium).
• Coordinate and create ads for bi-monthly journals using Canva and/or other tools.
• Assemble and send bi-monthly journal announcements to the editor.

Director of Education and Executive Director Support: Assist and support in various capacities.

• Draft and prepare reports, presentations, and other materials for the Director of Education and Executive Director (elections, awards, etc.).
• Attend meetings as needed.

Requirements:
Education & Experience - A bachelor's degree (or equivalent combination of education and relevant professional experience) and 2-5 years' experience with education, training, association management, or a related field. Knowledge of medical associations and CNE a plus.
Skills, Knowledge & Abilities - Proficiency in Microsoft Office Suite including Outlook, Word, and Excel. Knowledge of web-based technology platforms required. High degree of organization and attention to detail. Excellent verbal and written communication skills. Exceptional customer service attitude. Ability to manage multiple projects at once and move projects ahead efficiently in a deadline driven environment. Possess a positive team-player attitude, and self-motivated.
Technology Platforms - Experience with learning management systems, association management software, email marketing platforms, webinar tools, and content creation software is required. Experience with platforms such as Impexium, Constant Contact, Canva, Zoom, Airtable, or similar systems is a plus. Must be comfortable learning new technology platforms and troubleshooting basic technical issues.
Travel - travel for 2-3 events per year; some evening committee meetings required (1-2/month)
Job Location - This is predominantly a remote position.
About the Company:
Stringfellow Management Group is a growing Association Management Company based in Forest Hill, MD. We are a collaborative, largely remote team that values initiative, continuous improvement, accountability, and excellent customer service. Team members have significant autonomy while working closely together to support multiple national associations.
As an equal opportunity employer, we are committed to diversity, equity and inclusion. Our differences fuel excellence and we strive to create an environment where every individual is valued and feels empowered to bring their full, authentic self to work. Candidates of all backgrounds are encouraged to apply.
Our Core Values:

• Growth-Oriented: mentorship; professional development; SMG growth.
• Emotional Intelligence: empathy; effective communication/social skills; self-awareness; self-regulation; motivation.
• Reliability.
• Innovative: encourages creativity - looking to the future.
• Collaborative: team-oriented.
• Adaptable.
• Solutions-oriented.

Benefits:
Benefits include paid vacation and sick days, paid Volunteer Day, 12 paid Holidays, health insurance (employer pays the majority of premium for individual coverage), dental insurance, vision insurance, life insurance, generous retirement plan match, additional voluntary benefits, Employee Assistance Program, and professional development support.
Applying for this position:
Please provide a cover letter describing your interest in this position, as part of your application.
Salary Range: $55,000 - $65,000 Dependent upon experience
Job Type: Full-time
Preferred education: College degree