Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... Knowledge Management * Compliance Checks: Review and QA-check learner-facing content to ensure ...
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Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... Knowledge Management * Compliance Checks: Review and QA-check learner-facing content to ensure ...
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... knowledge management systems. * Perform in-depth analysis of supplier classifications across the ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... knowledge management systems. * Perform in-depth analysis of supplier classifications across the ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Palm Bay, FL · On-site +1
$350K - $410K/hr
Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... knowledge management. * Help shape scalable legal processes as the company and its commercial ...
Palm Bay, FL · On-site +1
$350K - $410K/hr
Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... knowledge management. * Help shape scalable legal processes as the company and its commercial ...
Palm Bay, FL · On-site +1
$350K - $410K/hr
Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... knowledge management. * Help shape scalable legal processes as the company and its commercial ...
Palm Bay, FL · On-site +1
$350K - $410K/hr
Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... knowledge management. * Help shape scalable legal processes as the company and its commercial ...
Palm Bay, FL · On-site +1
$350K - $410K/hr
Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... knowledge management. * Help shape scalable legal processes as the company and its commercial ...
Palm Bay, FL · On-site +1
$350K - $410K/hr
Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... knowledge management. * Help shape scalable legal processes as the company and its commercial ...
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... knowledge management systems. * Perform in-depth analysis of supplier classifications across the ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Melbourne, FL · On-site +1
$16.75 - $22.50/hr
... knowledge management systems. * Perform in-depth analysis of supplier classifications across the ... Ability to work independently while collaborating effectively with cross-functional and remote ...
Melbourne, FL · On-site +1
$91K - $170K/yr
Practical knowledge of industry standards, such as IPC for design (including design for ... IT experience to help with backend management and maintenance of ECAD tools such as Siemens ...
Melbourne, FL · On-site +1
$91K - $170K/yr
Practical knowledge of industry standards, such as IPC for design (including design for ... IT experience to help with backend management and maintenance of ECAD tools such as Siemens ...
Melbourne, FL · On-site +1
$120K - $160K/yr
Indicators: continuous teaching and learning, effective knowledge and skills development ... The PM will be responsible for the five phases of project management which includes conception ...
Melbourne, FL · On-site +1
$120K - $160K/yr
Indicators: continuous teaching and learning, effective knowledge and skills development ... The PM will be responsible for the five phases of project management which includes conception ...
Melbourne, FL · On-site +1
$120K - $160K/yr
Indicators: continuous teaching and learning, effective knowledge and skills development ... The PM will be responsible for the five phases of project management which includes conception and ...
Melbourne, FL · On-site +1
$120K - $160K/yr
Indicators: continuous teaching and learning, effective knowledge and skills development ... The PM will be responsible for the five phases of project management which includes conception and ...
Melbourne, FL · Remote
$120K - $160K/yr
Indicators: continuous teaching and learning, effective knowledge and skills development ... The PM will be responsible for the five phases of project management which includes conception and ...
Quick apply
Melbourne, FL · Remote
$120K - $160K/yr
Indicators: continuous teaching and learning, effective knowledge and skills development ... The PM will be responsible for the five phases of project management which includes conception and ...
Melbourne, FL · Remote
$20.75 - $26.25/hr
Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience ... Microsoft environment knowledge (desktop & server). * Have some level of technical understanding of ...
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Melbourne, FL · Remote
$20.75 - $26.25/hr
Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience ... Microsoft environment knowledge (desktop & server). * Have some level of technical understanding of ...
OVERVIEW Are you ready to make a career change to Project Management? Merrick & Company is seeking ... LI-Remote DESIRED QUALIFICATIONS * Professional licensure (PE/RA) is desired. * Knowledge in ...
OVERVIEW Are you ready to make a career change to Project Management? Merrick & Company is seeking ... LI-Remote DESIRED QUALIFICATIONS * Professional licensure (PE/RA) is desired. * Knowledge in ...
Melbourne, FL · On-site +1
Indicators: continuous teaching and learning, effective knowledge and skills development ... The BIM Coordinator shall execute project and process management duties as required to ensure ...
Melbourne, FL · On-site +1
Indicators: continuous teaching and learning, effective knowledge and skills development ... The BIM Coordinator shall execute project and process management duties as required to ensure ...
Melbourne, FL · On-site +1
Indicators: continuous teaching and learning, effective knowledge and skills development ... The BIM Coordinator shall execute project and process management duties as required to ensure ...
Melbourne, FL · On-site +1
Indicators: continuous teaching and learning, effective knowledge and skills development ... The BIM Coordinator shall execute project and process management duties as required to ensure ...
Melbourne, FL · Remote
Indicators: continuous teaching and learning, effective knowledge and skills development ... The BIM Coordinator shall execute project and process management duties as required to ensure ...
Quick apply
Melbourne, FL · Remote
Indicators: continuous teaching and learning, effective knowledge and skills development ... The BIM Coordinator shall execute project and process management duties as required to ensure ...
Melbourne, FL · Remote
Remote in United States Job Type: Per Diem IQVIA are looking for experienced Dieticians to join our ... Experience managing patients on GLP-1 preferred * Bilingual (Spanish/English) is required. Note:
Melbourne, FL · Remote
Remote in United States Job Type: Per Diem IQVIA are looking for experienced Dieticians to join our ... Experience managing patients on GLP-1 preferred * Bilingual (Spanish/English) is required. Note:
Remote in United States Job Type: Per Diem IQVIA are looking for experienced Dieticians to join our ... Experience managing patients on GLP-1 preferred * Bilingual (Spanish/English) is required. Note:
Remote in United States Job Type: Per Diem IQVIA are looking for experienced Dieticians to join our ... Experience managing patients on GLP-1 preferred * Bilingual (Spanish/English) is required. Note:
Palm Shores, FL · Remote
$110K - $120K/yr
... managed, and remote endpoints in a regulated financial services environment. Responsibilities ... Strong knowledge of Group Policy (GPO), Intune policy administration, and third-party application ...
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
... managed, and remote endpoints in a regulated financial services environment. Responsibilities ... Strong knowledge of Group Policy (GPO), Intune policy administration, and third-party application ...
Palm Shores, FL · Remote
$110K - $120K/yr
... managed, and remote endpoints in a regulated financial services environment. Responsibilities ... Strong knowledge of Group Policy (GPO), Intune policy administration, and third-party application ...
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
... managed, and remote endpoints in a regulated financial services environment. Responsibilities ... Strong knowledge of Group Policy (GPO), Intune policy administration, and third-party application ...
Palm Shores, FL · Remote
$110K - $120K/yr
... managed, and remote endpoints in a regulated financial services environment. Responsibilities ... Strong knowledge of Group Policy (GPO), Intune policy administration, and third-party application ...
Quick apply
Palm Shores, FL · Remote
$110K - $120K/yr
... managed, and remote endpoints in a regulated financial services environment. Responsibilities ... Strong knowledge of Group Policy (GPO), Intune policy administration, and third-party application ...
$31.8K is the 25th percentile. Wages below this are outliers.
$26K - $33.3K
32% of jobs
$33.3K - $40.7K
2% of jobs
$40.7K - $48.1K
11% of jobs
The median wage is $50K / yr.
$48.1K - $55.4K
22% of jobs
$55.4K - $62.8K
5% of jobs
$68.8K is the 75th percentile. Wages above this are outliers.
$62.8K - $70.2K
4% of jobs
$70.2K - $77.6K
4% of jobs
$77.6K - $84.9K
5% of jobs
$84.9K - $92.3K
6% of jobs
$92.3K - $99.7K
6% of jobs
$99.7K - $107.1K
2% of jobs
$26K
$56.9K
$107.1K
A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.
A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.
To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.
For Remote Knowledge Management jobs in Melbourne, FL, the most frequently searched job titles are:
The top searched job categories for Remote Knowledge Management jobs in Melbourne, FL are:
Cities near Melbourne, FL with the most Remote Knowledge Management job openings:
$20 - $30/hr
Contractor
Posted 4 days ago
CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
About the Role
The Learner Success (LS) team serves as the dedicated support and advocacy arm of the our Client's External Academy — the learning platform for our global financial services client, built to prepare aspiring and returning tax and bookkeeping experts for hire. We are the proactive champions who bridge the gap between initial learner discovery and hire-readiness. By managing real-time support, community engagement, and technical troubleshooting, we ensure a frictionless journey from first login through program completion.
Once our external learners are successfully hired, they transition to the Client's Internal Academy for product enablement and on-the-job development
We are seeking a highly organized, detail-oriented, and empathetic Learner Support Analyst to manage the end-to-end support lifecycle for our external learners. In this role, you will be the first line of defense for our learning community — investigating issues, guiding learners through basic troubleshooting, keeping our shared inbox meticulously organized, and cleanly escalating complex technical or content issues to our cross-functional engineering and design teams.
What You’ll Do
Multi-Channel First Response: Serve as Tier 1 support across email, Slack, learner forms, webinars, office hours, and live help sessions — meeting learners where they are, in the moment they need help.
Investigate & Verify: Perform initial diagnostic checks on incoming support tickets. Cross-reference learner data across internal tools (Glider, Credly, IA Dashboard) to check for profile mismatches or enrollment issues.
Clarification & Education: Determine whether a learner's issue is a system bug or a misunderstanding of course structure, exam policies, or program logistics.
Technical Troubleshooting: Guide learners through basic self-service fixes to rule out local environment issues.
Claim & Category Tagging: Maintain the primary Learner Support spreadsheet dashboard. Assign tickets to yourself, apply precise categorization tags to every ticket, and process “Auto-Resolved” cases cleanly.
Daily Housekeeping: Monitor the main shared inbox daily for new responses on active tickets, ensuring timely and prompt communications.
Inbox Clearance: Maintain a highly organized workspace by ensuring every processed email is moved to a subfolder or archived — never left sitting in the main inbox.
Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather comprehensive evidence (screenshots, account IDs, reproduction steps) for a clean hand-off.
JIRA Ownership: Create JIRA stories for escalated technical or content issues, log them in the tracking sheets, and follow up with the Technical Program Manager (TPM) if a ticket shows no movement for more than 7 business days.
Trend Spotting & Continuous Improvement: Surface recurring issues, share patterns with the team, and recommend process or content improvements that prevent the same tickets from coming back.
Compliance Checks: Review and QA-check learner-facing content to ensure strict compliance with Legal and Instructional Design (ID) guidelines.
Weekly Knowledge Capture: Use AI tools (Gemini) to refine raw Slack troubleshooting notes and publish clean, standardized entries into the team's internal Troubleshooting Playbook.
FAQ Alignment: Consult and apply the internal FAQ sheet to ensure all learner communications maintain a consistent, approved the Academy brand voice.
Light Community Moderation: Assist in hands-off monitoring of the Facebook Group to ensure safety and compliance, stepping in with strategic interventions only when a peer-to-peer question goes unanswered for an extended period.
Program Awareness: Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive campaigns in order to accurately answer incoming learner inquiries.
You will act as the vital connector between learners and our internal partner teams, including:
Technical Program Managers (TPMs) & Engineering: Tracking and escalating system bugs via JIRA.
Instructional Design (ID): Reporting broken video links, curriculum flaws, and confusing assessment questions.
Subject Matter Experts (SMEs): Routing highly technical tax or bookkeeping questions that require professional industry verification.
What We’re Looking For
Experience: 1–3 years in customer support, helpdesk ticketing environments, or educational technology support.
LMS Expertise: Hands-on experience with Docebo (the Academy LMS) is strongly preferred. Comfort navigating LMS dashboards, enrollment data, and learner records is essential.
Systems Familiarity: Working knowledge of JIRA, shared email inboxes, Slack, webinar platforms, and Google Sheets (data entry, dropdown routing, and tracking). Familiarity with Glider and SmartEval (exam platforms) and Credly (digital credentials) is a plus.
Communication: Exceptional written communication skills, with the ability to convey technical fixes in an empathetic, clear, and beginner-friendly manner — to both technical and non-technical audiences.
Organization: A hyper-organized approach to data entry, workflow management, and inbox organization.
