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Remote Knowledge Management Jobs in Cleveland, OH

Huntington

Treasury Management Specialist

Westlake, OH · On-site +1

Advanced Knowledge of Microsoft Office * Working Knowledge of Sales Force software Exempt Status ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Treasury Management Specialist

Beachwood, OH · On-site +1

... Knowledge of Sales Force software Exempt Status: (Yes = not eligible for overtime pay) (No ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Treasury Management Specialist

Akron, OH · On-site +1

Advanced Knowledge of Microsoft Office * Working Knowledge of Sales Force software Exempt Status ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Treasury Management Specialist

Beachwood, OH · On-site +1

Advanced Knowledge of Microsoft Office * Working Knowledge of Sales Force software Exempt Status ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Treasury Management Specialist

Beachwood, OH · On-site +1

Advanced Knowledge of Microsoft Office * Working Knowledge of Sales Force software Exempt Status ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Treasury Management Specialist

Westlake, OH · On-site +1

Advanced Knowledge of Microsoft Office * Working Knowledge of Sales Force software Exempt Status ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... * Proactively follow up on customer needs and ensure satisfaction * Maintain up-to-date knowledge ...

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Remote Knowledge Management information

See Cleveland, OH salary details

$27.2K

$59.6K

$112K

How much do remote knowledge management jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote knowledge management in Cleveland, OH is $59,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What is a remote knowledge management?

A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.

What does a typical day look like for someone working in remote knowledge management?

A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.

What are the key skills and qualifications needed to thrive in remote knowledge management, and why are they important?

To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.

What cities near Cleveland, OH are hiring for Remote Knowledge Management jobs?

Cities near Cleveland, OH with the most Remote Knowledge Management job openings:

Remote Knowledge Management jobs near you
Infographic showing various Remote Knowledge Management job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $59,572 per year, or $28.6 per hour.

Senior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research Center

asrcfh

Cleveland, OH • Remote

Per diem

Re-posted 8 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract at Cleveland, OH (Glenn Research Center.)  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

Apply