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Remote Knowledge Management Jobs in Alexandria, VA

System One

Service Now Knowledge Management

Washington, DC · Remote

$64.39/hr

Remote - offsite ServiceNow Knowledge Management Consultant We are seeking an experienced ServiceNow Knowledge Management Consultant to help establish and mature a new ServiceNow Knowledge Management ...

New

CFA Institute

Director, Exam Development

Washington, DC · On-site +1

... remote work in approved jurisdictions. As a Director, Examination Development, you will have the ... in or knowledge of the investment management process with an understanding of practitioner ...

Enterprise Knowledge

Ontology Consultant

Arlington, VA · Remote

$110K - $150K/yr

While local candidates are preferred, we are also able to hire remote candidates residing in the ... Bachelor's degree or higher in Information Science, Knowledge Management, Library Science ...

Enterprise Knowledge

Ontology Consultant

Arlington, VA · On-site +1

$110K - $150K/yr

While local candidates are preferred, we are also able to hire remote candidates residing in the ... Bachelor's degree or higher in Information Science, Knowledge Management, Library Science ...

BlueLabs, Inc.

Polling Manager

Washington, DC · On-site +1

$85K/yr

The Polling Manager will be responsible for preparing and programming survey questionnaires ... Remote friendly (within the U.S.) * Pre-tax transportation options for commuting to our office in ...

Mondo

Content Writer

Centreville, VA · Remote

$35 - $41/hr

Remote - EST Hours Start Date Is: August 10, 2026 Position Type: Contract (5 Months) Pay Rate: $35 ... Experience with documentation or knowledge management platforms such as Zendesk, Salesforce ...

A1FED Inc

Nuvolo Developer (Remote)

Mclean, VA · On-site +1

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... Knowledge Management workflows. * Create and enhance Facilities Catalog Items for Reservation ...

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Remote Knowledge Management information

See Alexandria, VA salary details

$30K

$65.7K

$123.6K

How much do remote knowledge management jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote knowledge management in Alexandria, VA is $65,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a remote knowledge management?

A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.

What does a typical day look like for someone working in remote knowledge management?

A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.

What are the key skills and qualifications needed to thrive in remote knowledge management, and why are they important?

To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.

What are popular job titles related to Remote Knowledge Management jobs in Alexandria, VA?

For Remote Knowledge Management jobs in Alexandria, VA, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Management jobs in Alexandria, VA look for?

The top searched job categories for Remote Knowledge Management jobs in Alexandria, VA are:

What cities near Alexandria, VA are hiring for Remote Knowledge Management jobs?

Cities near Alexandria, VA with the most Remote Knowledge Management job openings:

Remote Knowledge Management jobs near you
Infographic showing various Remote Knowledge Management job openings in Alexandria, VA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $65,744 per year, or $31.6 per hour.

Knowledge Manager Contact Center

Washington, DC • Remote

SYS Integration
See more jobs at SYS Integrationexternal

Full-time

Re-posted 24 days ago

Job description

Location: Remote

Knowledge Manager Contact Center

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Knowledge Manager Contact Center to support a governmentcontracted contact center by developing, maintaining, and managing all program content used by customer service staff. This role oversees content creation, data entry, design, and daily escalations, while also supporting research requests, special projects, and operational activities at the government agency. The Content Manager ensures content accuracy, consistency, and alignment with program requirements and serves as a key liaison with government leadership and subject matter experts.

Key Responsibilities:

Content Development & Management

  • Create, update, and maintain program content, including knowledge articles, scripts, workflows, and reference materials.
  • Oversee content data entry, formatting, and design to ensure clarity and usability for contact center staff.
  • Manage daily escalations, research requests, and special contentrelated projects.
  • Analyze existing processes and recommend improvements to content structure and program workflows.

Stakeholder Coordination

  • Provide supervisory oversight and support to content team members.
  • Collaborate with government Subject Matter Experts, management, and executive staff to review issues, present solutions, and ensure content accuracy.
  • Support the Federal Program Director and COR with communications related to emerging issues, scheduling needs, and new or upcoming content.
  • Participate in meetings to support consistent internal branding and messaging across the contact center.

Operational Support

  • Conduct research and analysis to support new program processes and content enhancements.
  • Ensure content aligns with operational needs and supports highquality customer service delivery.
  • Assist with contact center operational activities as needed.

Qualifications:

  • Experience in content management, knowledge management, or documentation development.
  • Strong writing, editing, and content design skills.
  • Ability to analyze processes and recommend improvements.
  • Experience working with government programs or in a contact center environment is preferred.
  • Strong communication and stakeholdermanagement skills.
  • Bachelor's degree in Communications, English, Technical Writing, Knowledge Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

Apply