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Remote Knowledge Management Jobs in Kentucky (NOW HIRING)

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge ... Ability to work in a remote team environment As a condition of eligibility to work remotely ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge ... Ability to work in a remote team environment As a condition of eligibility to work remotely ...

C-Plan.IT

VP Engineering and R&D - AI Startup

Louisville, KY · Remote

$172K - $221K/yr

Privately funded, we are a fully remote company with a 100% distributed team allowing us to hire ... Execute core research in AI knowledge management that leads to patentable technologies? * Take an ...

C-Plan.IT

VP Engineering and R&D - AI Startup

Louisville, KY · On-site +1

$172K - $221K/yr

Privately funded, we are a fully remote company with a 100% distributed team allowing us to hire ... Execute core research in AI knowledge management that leads to patentable technologies? * Take an ...

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

In this role, you will manage and resolve support tickets related to our Human Resource Management ... This is an opportunity to deepen your knowledge of enterprise software while working directly with ...

ForgeFit

Remote Customer Service Specialist

Louisville, KY · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... * Proactively follow up on customer needs and ensure satisfaction * Maintain up-to-date knowledge ...

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... * Proactively follow up on customer needs and ensure satisfaction * Maintain up-to-date knowledge ...

PharMerica

Claims Specialist / Remote

Louisville, KY · On-site +1

Manages and identifies a portfolio of rejected pharmacy claims to ensure maximum payer ... Desired: Knowledge of the insurance industry's trends, directions, major issues, regulatory ...

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Remote Knowledge Management information

What is a Remote Knowledge Management job?

A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Knowledge Management position, and why are they important?

To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.

What does a typical day look like for someone working in a remote knowledge management role?

A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.

What are popular job titles related to Remote Knowledge Management jobs in Kentucky? For Remote Knowledge Management jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Management jobs in Kentucky look for? The top searched job categories for Remote Knowledge Management jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Knowledge Management jobs? Cities in Kentucky with the most Remote Knowledge Management job openings:
Remote Knowledge Management jobs near you
Service Desk Analyst Level 1

Service Desk Analyst Level 1

Pomeroy

Hebron, KY • Remote

$17/hr

Full-time

Re-posted 4 days ago

Job description

This position is 100% remote, M-F 11am-8pm EST with a pay of: $17/hr.

General Function:

The Service Desk Analyst I will provide first line support for clients. Will be responsible for following standard processes and be required to document and resolve technical issues relating to hardware, software, network, or general computer usage.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

  • Provide exceptional and professional customer service to our clients
  • Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
  • As Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups
  • Collaborate effectively with other service desk team members
  • Participate in ongoing training for service desk operations
  • Work on projects or tasks assigned by leadership
Required Skills:

Basic Qualifications

  • High school diploma or G.E.D.
  • One or more years of technical training in computer support preferred
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy

Other Qualifications

  • Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills
  • Ability to work in a remote team environment

As a condition of eligibility to work remotely, Pomeroy requires:

1. Access to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed.

2. A dedicated work area that is free from distraction and allows security for customer/client information.

3. Use of Pomeroy/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with Pomeroy's equipment.

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