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Remote Knowledge Base Writer Jobs in Raleigh, NC

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize and contribute to the internal knowledge base for common issues and solutions. * Create ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize and contribute to the internal knowledge base for common issues and solutions. * Create ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Knowledge Base. Cross-Functional Collaboration * Collaborate with Regional Support, Customer ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Knowledge Base. Cross-Functional Collaboration * Collaborate with Regional Support, Customer ... Flexible PTO and remote-first work environment * Professional development and leadership training

Grantek Systems Integration

Systems Engineer

Raleigh, NC · On-site +1

  • Retirement

Mentoring colleagues on your expertise and knowledge base. * Having fun and being challenged ... Experience in DeviceNet, ControlNet, DH+, Remote IO, Modbus, etc is preferred but not necessary.

Grantek

Systems Engineer

Raleigh, NC · On-site +1

  • Retirement

Mentoring colleagues on your expertise and knowledge base. * Having fun and being challenged ... Experience in DeviceNet, ControlNet, DH+, Remote IO, Modbus, etc is preferred but not necessary.

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Remote Knowledge Base Writer information

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How much do remote knowledge base writer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote knowledge base writer in Raleigh, NC is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $27.12 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are popular job titles related to Remote Knowledge Base Writer jobs in Raleigh, NC?

For Remote Knowledge Base Writer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in Raleigh, NC look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Knowledge Base Writer jobs?

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Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Raleigh, NC as of August 2026, with employment types broken down into 72% Full Time, and 28% Temporary. Highlights an 100% Remote job distribution, with an average salary of $49,109 per year, or $23.6 per hour.

EHR Helpdesk Analyst 1st Shift - Remote / Telecommute

CYNET SYSTEMS

Raleigh, NC • Remote

$45 - $50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

Job Overview:

Pay Range $45hr - $50hr

Requirement/Must Have:

  • Minimum of 2+ years providing Epic technical support in a healthcare or clinical environment.
  • Proficient with ServiceNow or other enterprise ticketing systems.
  • In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
  • Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
  • Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).

Responsibilities:

  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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