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Remote Knowledge Base Writer Jobs in Edmonton, AB

Hybrid (Agile). We combine the flexibility of remote work with the benefits of inoffice ... Build and maintain a knowledge base of coverage lines as well as risk management solutions and ...

Be Seen First

Open new logos across a wide base, enterprise, retail chains, financial institutions, SMB IT buyers ... Working knowledge of the relevant vendor ecosystems: Cisco, Arista, Netgear, Fortinet, Palo Alto ...

New

Knowledge or experience working in an Agile/Scrum team environment. * knowledge of HTML / Python ... The expected base pay range for this position is: Toronto $49,000 - $66,000 Alberta Remote $49,000 ...

This is a remote role. You're someone who understands business needs and can see how it translates ... Grow our client base by actively reaching out to potential clients and conduct sales meetings You ...

This is a remote role. You're someone who understands business needs and can see how it translates ... Grow our client base by actively reaching out to potential clients and conduct sales meetings You ...

Write production-ready, well-tested, self-documenting code, and debug systematically across the ... knowledge-sharing, including in structured async and remote-first workflows. * Help teammates ...

Tier 2 Technical Analyst

Edmonton, AB · On-site +1

$27 - $32/hr

You will handle intermediate technical issues across a diverse client base (remotely and onsite ... Maintain working knowledge of supported systems, platforms, and tools including Microsoft 365 ...

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Remote Knowledge Base Writer information

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
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What job categories do people searching Remote Knowledge Base Writer jobs in Edmonton, AB look for? The top searched job categories for Remote Knowledge Base Writer jobs in Edmonton, AB are:
Infographic showing various Remote Knowledge Base Writer job openings in Edmonton, AB as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Commercial Account Executive

Commercial Account Executive

Gallagher

Edmonton, AB • On-site, Remote

Full-time

Posted 11 days ago


Arthur J. Gallagher & Co. rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

170th of 281 rated insurance


Job description

Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

We’re looking for motivated, entrepreneurial sales professionals across Canada who want a career that is fulfilling on a personal level, offers professional growth and challenges, and provides compensation that reflects your hard work and achievements. 

At Gallagher, you’ll gain a true “learn-by-doing” experience and a realistic view of life as a Gallagher Producer. This role is focused on driving new business growth while building long-term relationships with commercial clients. You’ll have the opportunity to specialize in one or more of our specialty risk and insurance portfolios, including Cyber Risk, Errors & Omissions, Directors & Officers, Construction & Surety, and more. 

If you bring a positive mindset, thrive in a dynamic environment, and enjoy collaborating with high-performing teams, you’ll fit right in. 

  

Work Environment: Hybrid (Agile). We combine the flexibility of remote work with the benefits of inoffice collaboration. 


How you'll make an impact
  • Attracting new clients through industry networking , seeking referrals  and partnering with Branch Managers to uncover new opportunities. 
  • Build and maintain a knowledge base of coverage lines as well as risk management solutions and insurance products. 
  • Articulate a tailored value proposition in a manner that distinguishes Gallagher’s capabilities and approach from competitors. 
  • Effectively qualify opportunities and pursue those with a high probability of success. 
  • Develop knowledge about clients' business needs and use the vast network of Gallagher Industry and specialized experts to serve these needs. 
  • Actively engage clients and build relationships with prospects by anticipating and helping plan for their future needs across multiple lines of cover. 
  • Form relationships with carriers to understand their solutions relative to client needs and factors that contribute to commissions and fees. 
  • Stay current with industry and market trends that can impact prospects and clients, and maintain expertise to address their needs. 
  • Develop proposals, contracts and renewal agreements by coordinating efforts of Gallagher Client Service Operations. 
  • Conduct property risk assessments, including reviewing construction type, age, condition, and other relevant characteristics to evaluate underwriting suitability. 

About you
  • 8+ years of progressive professional experience, including selling to enterprise clients 
  • A relevant regional insurance license in good standing, along with successful management of continuing education hours  
  • Insurance designations and/or courses completed towards designations an asset 
  • Strong analytical, organization, and time management skills. 
  • Proven ability to set goals and initiatives against clear KPIs. 
  • Demonstrated leadership abilities. 
  • Self-motivated. 
  • Client service and advocacy experience an asset. 
  • Strong influencing and negotiation skills. 
  • Ability to recognize and analyze client risk exposures. 
  • Strong team player with a proactive approach to collaborating with colleagues. 
  • Professional communication skills, both verbally and in writing. 
  • High level of accuracy and attention to detail in all areas of work. 
  • Well-versed in Microsoft suite of products. 

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:
  • 8+ years of progressive professional experience, including selling to enterprise clients 
  • A relevant regional insurance license in good standing, along with successful management of continuing education hours  
  • Insurance designations and/or courses completed towards designations an asset 
  • Strong analytical, organization, and time management skills. 
  • Proven ability to set goals and initiatives against clear KPIs. 
  • Demonstrated leadership abilities. 
  • Self-motivated. 
  • Client service and advocacy experience an asset. 
  • Strong influencing and negotiation skills. 
  • Ability to recognize and analyze client risk exposures. 
  • Strong team player with a proactive approach to collaborating with colleagues. 
  • Professional communication skills, both verbally and in writing. 
  • High level of accuracy and attention to detail in all areas of work. 
  • Well-versed in Microsoft suite of products. 
Education:UNAVAILABLEEmployment Type: FULL_TIME

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