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Remote Customer Support Jobs in Edmonton, AB (NOW HIRING)

Cayenta

(Remote) Support Analyst

Edmonton, AB · Remote

Resolve customer issues in a timely and thorough manner, ensuring a high level of customer ... Monitor the support queue, take ownership of new tickets, and reassign as needed * Collaborate with ...

Cayenta

(Remote) Application Consultant

Edmonton, AB · Remote

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel ...

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How much do remote customer support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer support in Edmonton, AB is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Edmonton, AB? The most popular types of Customer Support jobs in Edmonton, AB are:
What are popular job titles related to Remote Customer Support jobs in Edmonton, AB? For Remote Customer Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Edmonton, AB look for? The top searched job categories for Remote Customer Support jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Customer Support jobs? Cities near Edmonton, AB with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,559 per year, or $17.1 per hour.

(Remote) Support Analyst

Cayenta

Edmonton, AB • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly.

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems.

This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.

This remote role welcomes candidates anywhere in Canada and the US.

What your impact will be:

  • Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction
  • Monitor the support queue, take ownership of new tickets, and reassign as needed
  • Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve complex issues
  • Troubleshoot application, data, architecture, and interface-related problems
  • Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process
  • Develop deep functional and technical knowledge of our ERP applications, with a focus on Human Resources and Payroll modules
  • Identify root causes and provide recommendations to prevent recurring issues
  • Understand support service agreements and appropriately scope requests outside of standard support
  • Contribute ideas for product and process improvements

What we are looking for:

  • Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
  • Strong technical aptitude with proven troubleshooting and problem-solving skills
  • Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred

Customer Support Qualifications:

  • Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
  • Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
  • Strong analytical skills with the ability to make sound, independent decisions
  • Self-motivated, adaptable, and able to work both independently and collaboratively within a team

Technical Qualifications

  • Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
  • Experience in troubleshooting APIs and/or web services preferred.
  • Knowledge of Apache Tomcat configuration and troubleshooting is preferred.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

Compensation Range:

60K-75K

About Cayenta:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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