... support and service experiences for our diverse customer base in industries such as mining, power ... The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ...
... support and service experiences for our diverse customer base in industries such as mining, power ... The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team ...
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... to customers that caring counts. Each of our more than 700 professional engineers, fire ... to support complex origin and cause investigations in a fulltime, remote role . This position is ...
Senior Fire Investigator, IAAI-CFI
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... to customers that caring counts. Each of our more than 700 professional engineers, fire ... to support complex origin and cause investigations in a fulltime, remote role . This position is ...
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Remote Customer Support information
What is the difference between Remote Customer Support vs Remote Technical Support?
| Aspect | Remote Customer Support | Remote Technical Support |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | Technical certifications or knowledge; troubleshooting skills |
| Work Environment | Call centers, help desks, online chat | Help desks, technical support centers, online platforms |
| Employer & Industry Usage | Retail, telecom, e-commerce, service providers | IT, software, hardware companies, tech services |
| Common Search & Comparison | Customer service roles, remote support jobs | Technical support roles, IT support jobs |
Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.
What are the key skills and qualifications needed to thrive as a remote customer support?
To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.
Who is the best company to work for remotely?
The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.
How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?
Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.
What is a remote customer support?
A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What job categories do people searching Remote Customer Support jobs in Grande Prairie, AB look for? The top searched job categories for Remote Customer Support jobs in Grande Prairie, AB are:
What cities near Grande Prairie, AB are hiring for Remote Customer Support jobs? Cities near Grande Prairie, AB with the most Remote Customer Support job openings:
Full-time
Re-posted 13 days ago
Job description
Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
Summary
We are currently recruiting for a Technical Sales Specialist (Outside Sales) to join our Remote Automation team, based in the Grande Prairie / Fort St. John area (Peace Region). The successful candidate will report to the Manager, Remote Automation. This role will offer unique challenges for career development and growth.
The Remote Automation Business Unit is part of Spartan's Measurement Instrumentation team supporting products from Emerson (ETS), VantEdge, LCO, and others. Product examples include Flow computers, Remote Terminal Units (RTUs), Multivariable Transmitters, Transportation (Truck & Rail) solutions, optimization applications, emission reduction technologies, etc.
Role and Responsibilities
- Proactively pursue business applications as a sole source supplier for Remote Automation products and solutions
- Build and maintain relationships with our customers and our principal suppliers (e.g., Emerson, VantEdge, LCO)
- Maintain strong technical competencies of Remote Automation products, solutions, and Spartan's supported industries
- Travel to Customer sites to close business, qualify opportunities, provide Lunch and Learns, conduct site walk downs and other activities
- Work closely with the Territory Managers and Account Managers to ensure they are well equipped to help identify and qualify sales opportunities
- Utilize CRM (Customer relationship management) to maintain a funnel of future business and provide input into the periodic planning process
- Interface with internal and external Customers in a professional manner
- Champion key initiatives on behalf of our Remote Automation (and Measurement Instrumentation) business
- Engage with all aspects of Spartan's and our Principals' delivery, to ensure Customer satisfaction and continued preference
- Create awareness, understanding and preference for Spartan and our Principals
- Some hands-on troubleshooting / Customer assistance will be part of this role
Qualifications and Skills
- Engineering degree, Technical diploma, or equivalent experience
- 2 - 5 years related industry experience (SCADA, RTU, EFM experience an asset)
- Effective time and priority management to drive business results
- Ability to develop and deliver presentations
- Experience working in the oil and gas sector, an asset
- Demonstrated Customer Service and Sales skills in an industrial environment
- Strong technical problem-solving skills
- Strong interpersonal, communication, and organizational skills
- Highly motivated and innovative
- Familiarity with MS Office programs; Outlook, Calendar, Word, Power Point, Excel, SharePoint
- Ability to contribute and collaborate in team environment
- Entrepreneurial work ethic
- Valid Alberta driver's license and passport, as travel is required
Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.
As part our recruitment process, successful candidates will be required to pass a pre-employment security background check.
Close Date: August 30, 2026 (11:59 pm MDT)
Requisition ID: 1823
IND123
About Spartan Controls
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Calgary, AB, CA