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Remote Customer Support Jobs in Edmonton, AB (NOW HIRING)

Micro1

Remote Materials Scientist / Engineer

Leduc, AB · Remote

... a customer's advanced materials project. In this role, you'll apply your expertise to help train ... Annotate and structure technical datasets with precise, detailed commentary and context to support ...

Micro1

Remote Management Consultant

Spruce Grove, AB · Remote

... customer's strategic project initiative. In this role, you'll apply your expertise to help train ... Summarize key insights in a manner that supports high-level decision-making and AI model training ...

Micro1

Remote Management Consultant

Edmonton, AB · Remote

... customer's strategic project initiative. In this role, you'll apply your expertise to help train ... Summarize key insights in a manner that supports high-level decision-making and AI model training ...

Globe Life

Be Seen First

Remote Client Account Associate - Entry Level|No Experience Needed

Edmonton, AB · Remote

CA$75K - CA$84K/yr

Whether you're an experienced sales professional, a customer service specialist, a recent graduate ... We'll provide the training, support, and opportunity to help you build from there. Your next career ...

New

Micro1

Remote Excel Specialist

Fort Saskatchewan, AB · On-site +1

Remote micro1 is engaging Excel Specialists to support a customer's initiative focused on enhancing an LLM's proficiency in creating, understanding, and modifying Office Open XML files--including ...

Micro1

Remote Excel Specialist

Edmonton, AB · On-site +1

Remote micro1 is engaging Excel Specialists to support a customer's initiative focused on enhancing an LLM's proficiency in creating, understanding, and modifying Office Open XML files--including ...

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Showing results 21-40

All JobsCustomer Support JobsRemote Customer Support JobsRemote Customer Support Jobs in Edmonton, AB

Remote Customer Support information

See Edmonton, AB salary details

$11

$17

$34

How much do remote customer support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer support in Edmonton, AB is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

Who is the best company to work for remotely?

The best company for remote customer support jobs varies based on individual preferences, but many well-known companies like Amazon, Apple, and Dell offer remote support roles with flexible schedules and comprehensive training. Job seekers should consider company reputation, work environment, and opportunities for growth when choosing an employer.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.
What are the most commonly searched types of Customer Support jobs in Edmonton, AB? The most popular types of Customer Support jobs in Edmonton, AB are:
What are popular job titles related to Remote Customer Support jobs in Edmonton, AB? For Remote Customer Support jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support jobs in Edmonton, AB look for? The top searched job categories for Remote Customer Support jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Customer Support jobs? Cities near Edmonton, AB with the most Remote Customer Support job openings:
Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Edmonton, AB as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,559 per year, or $17.1 per hour.

Point of Contact (PoC) - Community Outreach & Participant Coordinator

TSMG

Edmonton, AB • Remote

Full-time

Posted 21 days ago

Job description

About the Project

TSMG is supporting a large-scale Robotics AI data collection project that helps improve artificial intelligence and robotics systems through real-world video recordings. To support this initiative, we are looking for proactive Point of Contact (PoC) Coordinators who will build relationships with local communities and businesses, recruit participant groups, and coordinate project activities.

This role is ideal for someone with strong communication and organizational skills who enjoys networking and working with people.

Success in This Role

A successful Point of Contact Coordinator consistently builds strong local partnerships, recruits qualified participant groups, ensures smooth communication throughout the project, and helps maintain high participant engagement and successful completion of scheduled recording sessions.

What You Will Do:
  • Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources.
  • Build and maintain relationships with community leaders and business representatives.
  • Recruit groups of participants who meet the project requirements.
  • Explain the project scope, participation process, compensation, and expectations to potential participants.
  • Coordinate participant schedules and ensure recording sessions are properly organized.
  • Act as the main point of contact between participants and the TSMG operations team.
  • Track participant progress and maintain accurate recruitment and attendance records.
  • Help resolve participant questions or logistical issues throughout the project.
  • Ensure all participants receive and complete the required onboarding information and documentation.
  • Support participant retention by maintaining regular communication and engagement.
  • Report recruitment progress and project updates to the TSMG team.
Requirements
  • Excellent communication and interpersonal skills.
  • Comfortable reaching out to businesses, organizations, and community groups.
  • Strong organizational and time management skills.
  • Ability to coordinate multiple participants and schedules simultaneously.
  • Confident using email, spreadsheets, messaging applications, and online meeting tools.
  • Basic English communication skills (additional local language proficiency is required for your market).
  • Self-motivated and able to work independently.
  • Reliable internet connection and access to a computer or smartphone.
  • Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred but not required.
Preferred Background

Experience in one or more of the following areas is considered an advantage:

  • Recruitment or talent acquisition
  • Community management
  • Sales or business development
  • Customer success or customer support
  • Event coordination
  • NGO or volunteer coordination
  • University or student organization leadership
What Makes a Great Candidate
  • Enjoys meeting new people and building professional relationships.
  • Persuasive and confident communicator.
  • Well connected within local communities or business networks.
  • Highly organized and dependable.
  • Able to motivate participants and maintain engagement throughout the project.
  • Problem solver with a proactive attitude.
Working Conditions
  • Flexible, project-based engagement.
  • Remote work with occasional local meetings or visits to partner organizations if required.
  • Flexible working hours based on recruitment goals and participant availability.
  • Training and onboarding provided by TSMG before project launch.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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