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Remote Knowledge Base Writer Jobs in Boston, MA (NOW HIRING)

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Create and maintain documentation including knowledge base articles, troubleshooting guides, and ...

Revvity

Sr. Tax Manager (REMOTE)

Waltham, MA · Remote

$134K - $167K/yr

Strong technical knowledge of U.S. international tax regulations, Transfer Pricing and ASC 740 ... The base salary range for this full-time position is $134,000.00 - $167,000.00 This range reflects ...

Revvity

Sr. Tax Manager (REMOTE)

Waltham, MA · On-site +1

$134K - $167K/yr

Strong technical knowledge of U.S. international tax regulations, Transfer Pricing and ASC 740 ... The base salary range for this full-time position is $134,000.00 - $167,000.00 This range reflects ...

Tomorrow.io

Customer Operations Specialist

Boston, MA · On-site +1

Help Center & Technical Writing: Own the Tomorrow.io Help Center. You'll create clear, high-quality ... knowledge base sharp. * AI-Driven Scale: Proactively embrace and implement AI tools to automate ...

Tomorrow

Customer Operations Specialist

Boston, MA · On-site +1

Help Center & Technical Writing: Own the Tomorrow.io Help Center. You'll create clear, high-quality ... knowledge base sharp. * AI-Driven Scale: Proactively embrace and implement AI tools to automate ...

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All JobsRemote Knowledge Base Writer JobsRemote Knowledge Base Writer Jobs in Boston, MA

Remote Knowledge Base Writer information

See Boston, MA salary details

$12

$26

$46

How much do remote knowledge base writer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote knowledge base writer in Boston, MA is $26.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $30.29 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are the most commonly searched types of Knowledge Base Writer jobs in Boston, MA? The most popular types of Knowledge Base Writer jobs in Boston, MA are:
What are popular job titles related to Remote Knowledge Base Writer jobs in Boston, MA? For Remote Knowledge Base Writer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Boston, MA look for? The top searched job categories for Remote Knowledge Base Writer jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Knowledge Base Writer jobs? Cities near Boston, MA with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
CSR II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, Remote)

CSR II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, Remote)

SaviLinx

Brockton, MA • Remote

$18.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JOB TITLE:                          Customer Service Representative II Phones Bilingual Haitian Creole/English ($18.50/hr + $1/pay for performance, remote)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.  The successful candidate will demonstrate fluency in speaking, reading, writing, and listening in both Haitian Creole and English.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business in both English and Haitian Creole.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.


SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills in both Haitian Creole and English.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER 

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