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Remote Knowledge Base Writer Jobs in Atlanta, GA

YO AI Labs

Medical Writer - Remote

Atlanta, GA · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... TFL Analysis * eCTD Knowledge * Strong Written Communication & Collaboration Qualifications * 5+ ...

Trimble

Copy Editor

Atlanta, GA · On-site +1

... Knowledge Base platform! You will serve as the ultimate guardian of brand standards, elevate writer ... Location: Westminster, CO or Atlanta, GA (Hybrid: 4 days in-office, 1 day remote) Travel ...

Booz Allen Hamilton, Inc.

Technical Writer

Atlanta, GA · On-site +1

$55K - $126K/yr

Remote Work: Hybrid Job Number: R0248782 Location: Atlanta,GA,US Share job via: Share Technical ... Knowledge of Microsoft Office Suite tools such as PowerPoint, Excel, SharePoint, and Visio

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... writing the knowledge base articles it draws from. You're the reason the AI gets smarter every ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

... writing the knowledge base articles it draws from. You're the reason the AI gets smarter every ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

TIER4 GROUP

Senior Content Writer

Atlanta, GA · Remote

Senior Content W riter Remote in ET or CT time zone, Atlanta preferred Direct Hire The Senior ... Knowledge of MS Office applications including Word and PowerPoint. * Proficiency in Adobe Creative ...

CARE USA

SENIOR WRITER, RESOURCE DEVELOPMENT

Atlanta, GA · On-site +1

***This role can be fully remote, based wherever CARE is registered in the US.*** JOB SUMMARY: The ... Contribute to knowledge management hub. * Attend collaborative team meetings. #LI-LC1 Employment ...

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Remote Knowledge Base Writer information

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How much do remote knowledge base writer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote knowledge base writer in Atlanta, GA is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.83 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are popular job titles related to Remote Knowledge Base Writer jobs in Atlanta, GA?

For Remote Knowledge Base Writer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in Atlanta, GA look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Knowledge Base Writer jobs?

Cities near Atlanta, GA with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you

Technical Writer

Atlanta, GA • On-site, Remote

Alliance of Professionals & Consultants, Inc.
See more jobs at Alliance of Professionals & Consultants, Inc.external

Contractor

Posted 18 days ago

Job description


Job Title: Technical Writer
Type of Engagement: 3-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)
Work Location: Remote
Job Overview:
Insurance or life Insurance domain/industry experience highly desirable!
Develops, maintains, and updates clear, accurate, and user-friendly technical documentation, procedures, and training materials by collaborating with technical teams to support IT systems, end users, and organizational compliance.
Essential Job Responsibilities:
  • Create Technical Documentation - Write user manuals, installation guides, configuration documents, and troubleshooting guides for software, hardware, and IT systems.
  • Develop Standard Operating Procedures (SOPs) - Document step-by-step procedures for IT operations, maintenance, and support activities.
  • Translate Technical Information - Convert complex technical concepts into language that is easy for non-technical users to understand.
  • Collaborate with Subject Matter Experts (SMEs) - Work closely with software developers, analysts, system administrators, engineers, and project managers to gather accurate information.
  • Maintain Documentation - Regularly review and update existing documents to reflect software updates, system changes, or new business requirements.
  • Create Knowledge Base Articles - Produce FAQs, how-to articles, and support documentation that help users resolve common issues independently.
  • Document System Requirements - Prepare functional and technical requirements, specifications, and design documentation for IT projects.
  • Ensure Documentation Quality - Edit, proofread, and verify documents for accuracy, consistency, grammar, formatting, and compliance with organizational standards.
  • Manage Document Version Control - Track revisions, maintain document histories, and ensure users have access to the latest approved versions.
  • Develop Training Materials - Create presentations, tutorials, quick-reference guides, and other instructional resources to support user training.
  • Support Compliance and Audits - Prepare and maintain documentation required for regulatory compliance, cybersecurity standards, and internal or external audits.
  • Use Documentation Tools and Templates - Utilize document editing and document management software to produce and organize technical content.

Required Skills & Experience:
  • Education - Associate's degree, bachelor's degree, or certification in Technical Communication, English, Communications, or a related field; or a minimum of two (2) years of equivalent work-related experience.
  • Technical Writing Experience - Proven experience creating technical documentation such as user manuals, system documentation, SOPs, API documentation, and knowledge base articles.
  • Strong Written Communication Skills - Excellent grammar, spelling, editing, and proofreading abilities, with the capability to present complex information clearly and concisely.
  • Knowledge of Information Technology - Understanding of basic IT concepts and terminology, including computer hardware, software applications, networking, databases, cloud computing, and cybersecurity fundamentals.
  • Documentation Tools Proficiency - Experience using tools such as Microsoft Word, Adobe Acrobat, Confluence, SharePoint, or other documentation and content management systems.
  • Research and Analytical Skills - Ability to gather information from multiple sources, analyze technical data, and accurately document technical processes and procedures.
  • Attention to Detail - Strong focus on accuracy, consistency, formatting, and completeness to produce high-quality technical documentation.
  • Interviewing and Collaboration Skills - Ability to work effectively with software developers, analysts, engineers, system administrators, project managers, and other subject matter experts to obtain technical information.
  • Project and Time Management Skills - Ability to manage multiple documentation projects, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Knowledge of Documentation Standards - Familiarity with style guides, document control practices, version management, and documentation standards such as Microsoft Manual of Style or the Chicago Manual of Style.
  • Problem-Solving Skills - Ability to understand technical issues, identify information gaps, and develop clear documentation that helps users resolve problems efficiently.
  • Continuous Learning Mindset - Willingness to stay current with emerging technologies, documentation best practices, industry standards, and new software tools to maintain relevant and effective documentation.

COMPETENCIES:
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Change Management-Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
  • Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Job Requisition # 40385
#LI-DK1
#LI-Remote
A reasonable estimate of the pay range for this role is $42.00 - $47.00 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.
Meet APC
APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As "Professionals serving Professionals"®, we take pride in providing our employees and contractors with the highest level of customer service and support.
APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.
Meet Your Recruiter
Dolly Karnani
Senior Strategic Recruiter
Senior Strategic Recruiter specializing in IT, Finance & Accounting, Data, and Professional recruiting, focused on thoughtful, quality hires that support sustainable business growth.
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About Atlanta, GA
Ready to embark on an exciting career journey in one of the most vibrant cities in the South? Explore job opportunities in Atlanta, Georgia, where endless possibilities await! Known for its bustling arts scene, eclectic music venues, world-class cuisine, and renowned landmarks like the Fox Theatre and Centennial Olympic Park, Atlanta offers a perfect blend of urban charm and Southern hospitality. Home to professional sports teams like the Atlanta Braves and Falcons, as well as the High Museum of Art and Piedmont Park, this thriving metropolis provides a unique mix of career growth opportunities and cultural experiences. Start your job search today and discover why Atlanta is the ideal place to take your career to new heights!

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