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Remote Knowledge Base Writer Jobs in Washington (NOW HIRING)

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

Goldbelt Apex

Technical Writer

Falls Church, VA · On-site +1

$108K - $125K/yr

Qualifications Necessary Skills and Knowledge: * Exceptional writing and editing skills, with ... We provide a competitive base salary commensurate with your qualifications and experience. As an ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.

Artemis Arc

Internal Writer

Washington, DC · On-site +1

Remote work is anticipated. However, all candidates should be local to the Washington, DC metro ... Knowledge of search engine optimization and answer engine optimization principles. * Ability to ...

Artemis Arc

Internal Writer

Washington, DC · On-site +1

Remote work is anticipated. However, all candidates should be local to the Washington, DC metro ... Knowledge of search engine optimization and answer engine optimization principles. * Ability to ...

IQUASAR LLC

Senior Proposal Writer

Washington, DC · Remote

$80K - $100K/yr

Senior Proposal Writer Position Type: Full-Time Remote L ocation : Washington, DC Duties and ... Collaboration and Knowledge Development * Partner closely with the Business Development, Sales, and ...

Iron Mountain

Proposal Writer - Public Sector

Herndon, VA · On-site +1

$93K - $124K/yr

Strong knowledge of the government acquisition process, contracting regulations, and industry ... Fully Remote. * Immediate Security : Comprehensive health, wellness, and retirement plans with ...

Noblis

Senior Technical Writer

Washington, DC · On-site +1

$123K/yr

Knowledge of XML-based publishing systems , content reuse strategies, and structured authoring (e.g ... Remote/hybrid status is subject to change based on Noblis and/or government requirements.

ICF

Lead ServiceNow Architect (Remote) NI

Reston, VA · On-site +1

$74 - $93.25/hr

Contribute to the knowledge base and share best practices within the team and the client. Lead the ... Excellent written and oral communications skills to deliver technical solutions simply and ...

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Remote Knowledge Base Writer information

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are the most commonly searched types of Knowledge Base Writer jobs in Washington? The most popular types of Knowledge Base Writer jobs in Washington are:
What are popular job titles related to Remote Knowledge Base Writer jobs in Washington? For Remote Knowledge Base Writer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Base Writer jobs in Washington look for? The top searched job categories for Remote Knowledge Base Writer jobs in Washington are:
What cities in Washington are hiring for Remote Knowledge Base Writer jobs? Cities in Washington with the most Remote Knowledge Base Writer job openings:
Remote Knowledge Base Writer jobs near you
Web Administrator

Web Administrator

RIVA Solutions Inc.

Reston, VA • On-site, Remote

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Position: Web Administrator 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment. 
 
Core Responsibilities 
  • Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution. 
  • Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work. 
  • Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures. 
  • Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. 
  • Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments. 
  • Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes. 
  • Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations. 
  • Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles. 
  • Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity. 
  • Minimum Qualifications 
  • Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content. 
  • Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking. 
  • Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control. 
  • Strong customer service, written communication, organization, follow-up, and prioritization skills. 
  • Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents. 
  • Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment. 
 
Preferred Qualifications 
  • Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content. 
  • Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus. 
  • Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles. 
  • Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred. 
 
Salary 
$85K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned. 

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