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Remote Knowledge Base Administrator Jobs in Iowa

Title Coordinator (Remote - US)

Nevada, IA · On-site +1

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Working knowledge of company and/or client operating systems Pay Range: $20.34 - $27.12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time ...

Senior Underwriting Consultant

Nevada, IA · On-site +1

$92K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote role open to any location in continental US Manulife is a leading international ... Sound knowledge of John Hancock's various businesses. * Strong knowledge of referral areas.

While the range below is broader for career development, this position will offer a base salary $90 ... In depth knowledge of forgivable mortgage and lien documents used to secure affordability periods ...

Group Account Manager

Ames, IA · Remote

$163K - $261K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ... Strengthens longterm customer relationships and fosters crossteam collaboration, knowledge sharing ...

Showing results 41-60

Remote Knowledge Base Administrator information

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What cities in Iowa are hiring for Remote Knowledge Base Administrator jobs?

Cities in Iowa with the most Remote Knowledge Base Administrator job openings:

Clin Trials Rsrch Associate - ICTS Coordinator Core

University of Iowa

Iowa City, IA • On-site, Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago


University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

458th of 618 rated colleges and universities


Job description

The Clinical Trial & Data Management Research Associate in the Institute for Clinical and Translational Science (ICTS) will be an integral member of the research team. This position will provide support for the ICTS by performing activities which are vitally important to ICTS mission, as well as to grow and foster innovation through research support endeavors. This position will apply clinical skills to administer, deliver, and evaluate research protocols.

Duties to include but not limited to:

       Perform clinical/health care research activities for departments throughout University of Iowa.

       Screen participant for study eligibility.

       Collaborate with Principal Investigator and the study team in the development, execution, administration and maintenance of protocols and clinical studies and provide input into descriptions of complex research procedures.

       Assess participants for problems related to protocol. Oversee CRF development, database development and maintenance.

       Participate in the design; development and testing of clinical research trial data systems.

       Maintain communication between health care clinical information systems and research data systems.

       Manage and organize regulatory documentation.

       Prepare and submit regulatory submissions.

       Assist in the development and administer study budgets.

       Participate in preparation of grant applications for extramural funding.

For a full job description, please send an e-mail to the contact listed below.

About ICTS: The Institute for Clinical and Translational Science (ICTS) at the University of Iowa was approved by the Iowa Board of Regents in 2007 to support the work of investigators involved in clinical and translational science. Our mission is to accelerate translational science through programs to develop the translational workforce, to promote engagement of community members and other stakeholders, to promote research integration across the lifespan, and to catalyze innovative clinical and translational research. These efforts will lead to the development of novel therapies and healthcare delivery strategies, the integration of translational research and clinical practice, and, ultimately to measurable improvements in the health of Iowa and the nation.

Percent of Time: 100%

Pay Grade: 4A

https://hr.uiowa.edu/pay/guide-pay-plans

Benefits Highlights:

-Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

-For more information about Why Iowa?, click here

Required Qualifications

       A Bachelor's degree in a Health Science field or an equivalent combination of education and research experience.

       A minimum of one year experience designing, developing, and implementing recruitment program materials.

       Working knowledge of Good Clinical Practice (GCP) in research. 

       Excellent written and verbal communication skills.

       Ability to work nights and weekends.

       Must be proficient in computer software applications (MS Word, Excel, PowerPoint, and Outlook).

Desirable Qualifications

       Experience working on Emergency Medicine projects.

       Current Emergency Medical Technician Certification.

       Experience with REDCap, Epic and ACCESS.

       Previous experience in data collection and entry.

       Experience in processing research regulatory documents and ethics preparation.

       Excellent time management skills and ability to perform detail-oriented work.

       1-3 years of clinical research experience.

       Experience developing and working with research budgets/billing.

       A current, valid Registered Nurse license or Respiratory Therapist license.

       Database management experience including entering, tracking and maintaining data and troubleshooting.

Application Process:

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

Resume

Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from positing and filled any time after the original posting period has ended.

Successful candidates will be required to self -disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.Hybrid within Iowa: This position is eligible for a combination of on-campus and remote work. Remote work must be performed at a location within the state of Iowa and comply with the remote work program and related policies.

For additional questions, please contact Amy Stewart at amy-stewart@uiowa.edu

This position is not eligible for University sponsorship for employment authorization.


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