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Remote Knowledge Base Administrator Jobs in Iowa

Sagility LLC

Licensed Health Insurance Agents

Nevada, IA · Remote

$20/hr

... remote team, with opportunities available selling Medicare or Under 65 health plans. We are hiring ... You'll use your insurance knowledge, sales experience, and ability to connect with people to ...

Sagility

Licensed Health Insurance Agents

Nevada, IA · Remote

$20/hr

... remote team, with opportunities available selling Medicare or Under 65 health plans. We are hiring ... You'll use your insurance knowledge, sales experience, and ability to connect with people to ...

ICF

Housing CDBG-DR Grant Lead - Remote (US)

Des Moines, IA · On-site +1

$90 - $110K/hr

While the range below is broader for career development, this position will offer a base salary $90 ... In depth knowledge of forgivable mortgage and lien documents used to secure affordability periods ...

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Remote Knowledge Base Administrator information

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What cities in Iowa are hiring for Remote Knowledge Base Administrator jobs?

Cities in Iowa with the most Remote Knowledge Base Administrator job openings:

Remote Knowledge Base Administrator jobs near you

Compensation Analyst (Teradyne, US Remote / North Reading, MA)

Teradyne

Des Moines, IA • Remote

$94K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team, one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

** Open to US Remote **

We are seeking a Compensation Analyst to support the design, administration, analysis, and continuous improvement of Teradyne's global compensation programs. This role will partner across HR and the business to deliver compensation insights, market analysis, and data-driven recommendations that support organizational objectives.

In this role, you will combine compensation expertise, advanced analytics, automation, and business consultation to help improve the effectiveness, accuracy, and scalability of compensation processes.

  • Conduct market pricing analyses using compensation survey data, including Radford, Mercer, Comptryx, and other market intelligence sources.
  • Analyze salary structures, pay equity, geographic differentials, and overall compensation competitiveness.
  • Support annual compensation programs, including merit planning, promotions, bonus administration, equity programs, and salary structure development.
  • Support job evaluation, market alignment, job architecture, and leveling initiatives.
  • Develop dashboards, reports, models, and decision-support tools that provide actionable workforce and compensation insights.
  • Partner with HR Business Partners and business leaders on global compensation matters, including offers, promotions, retention cases, internal equity concerns, organizational changes, and market competitiveness.
  • Leverage advanced Excel, automation solutions, and AI-enabled tools to streamline compensation processes, reporting, survey matching, job evaluation, and documentation.
  • Ensure compensation data integrity through strong governance, validation, audit, and confidentiality practices.
  • Serve as a trusted advisor by translating complex compensation analyses into clear and actionable guidance.
  • Evaluate complex compensation situations and exercise independent judgment to develop practical, data-driven recommendations aligned with company compensation philosophy, external competitiveness, and business objectives.
  • Communicate compensation concepts and confidently present and defend recommendations with HR and business leaders, including in high-visibility situations.

All About You

The ideal candidate is intellectually curious, highly analytical, and motivated by continuous learning and professional growth. They thrive in a fast-paced environment, exercise sound judgment, and consistently deliver high-quality results while managing competing priorities and deadlines.

  • Bachelor's degree in Human Resources, Business, Finance, Economics, or a related field.
  • Minimum of 6 years of progressive compensation experience.
  • Experience supporting global compensation programs.
  • Strong understanding of compensation principles, market pricing methodologies, salary structures, and compensation program administration.
  • Advanced Microsoft Excel proficiency, including complex formulas, data analysis, modeling, reporting, and automation.
  • Ability to analyze large, complex datasets and translate business questions into actionable insights and recommendations.
  • Experience building dashboards, analytical models, reports, and decision-support tools that drive business decisions.
  • Strong written, verbal, and presentation skills, with the ability to communicate complex compensation concepts to technical and non-technical audiences.
  • Proven ability to build credibility and partner effectively with HR Business Partners, Field HR, and managers.
  • Strong judgment, attention to detail, accountability, and ability to manage multiple priorities and deadlines.
  • Continuous improvement mindset with interest in automation, AI-enabled technologies, process improvement, and emerging tools.
  • Preferred: Certified Compensation Professional certification or progress toward certification.
  • Preferred: Experience with SAP SuccessFactors or similar HRIS platforms.
  • Preferred: Experience supporting job architecture and leveling frameworks.
  • Preferred: Knowledge of pay transparency, pay equity, and related regulatory requirements.
  • Preferred: Experience using AI tools and automation solutions to improve business processes.

This position is not eligible for sponsorship.

Compensation: The base salary range for this role is $94,400-151,000. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range may vary based on experience, skills, qualifications.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.

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