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Remote Knowledge Base Administrator Jobs in Iowa

Deloitte

Epic Denials Manager

Davenport, IA · Remote

Maintains knowledge base of operational SOPs and workflows for relevant functional areas. Manages ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Deloitte

Epic Denials Manager

Des Moines, IA · Remote

Maintains knowledge base of operational SOPs and workflows for relevant functional areas. Manages ... This is a remote role with minimal travel requirements. A successful candidate would possess these ...

Tribe Wellness Sales

$55K - $100K/yr

A guaranteed hourly base rate (set at your state's minimum wage) paid every pay period, plus 4%-12 ... Knowledge, background, or raw passion around health and wellness. * Excellent verbal and written ...

Manulife

Senior Underwriting Consultant

Nevada, IA · On-site +1

$92K - $109K/yr

This is a remote role open to any location in continental US Manulife is a leading international ... Sound knowledge of John Hancock's various businesses. * Strong knowledge of referral areas.

First American

WI Commercial Searcher (Remote)

Nevada, IA · On-site +1

$23.37 - $31.15/hr

Has broad geographic knowledge of state practices and requirements. Essential Functions * Performs ... the base pay range for this position at the time of posting. Pay is based on a number of factors ...

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Remote Knowledge Base Administrator information

What is a remote knowledge base administrator?

A Remote Knowledge Base Administrator is a professional responsible for creating, organizing, updating, and maintaining digital repositories of information, such as FAQs, help articles, and documentation, to support users and employees. Working remotely, they ensure that the knowledge base is accurate, searchable, and user-friendly, often collaborating with subject matter experts and technical teams. Their goal is to make information easily accessible, reduce support requests, and improve overall user experience. They may use specialized software tools for content management, analytics, and workflow automation.

What are the key skills and qualifications needed to thrive as a remote knowledge base administrator?

To thrive as a Remote Knowledge Base Administrator, you need strong content management, technical writing, and information organization skills, typically supported by experience with documentation best practices and relevant educational background. Familiarity with knowledge management systems (such as Zendesk, Confluence, or SharePoint), basic HTML/CSS, and sometimes certifications in knowledge-centered support (KCS) are common requirements. Outstanding attention to detail, proactive communication, and the ability to collaborate remotely make candidates stand out. These skills and qualities ensure the creation, maintenance, and accuracy of resources that empower teams and customers to find reliable information efficiently.

How does a remote knowledge base administrator typically collaborate with other teams to keep information accurate and up-to-date?

A Remote Knowledge Base Administrator works closely with subject matter experts, customer support, and product teams to gather the latest information and ensure documentation reflects current processes and features. Collaboration usually happens through scheduled virtual meetings, shared project management tools, and regular communication channels like Slack or email. The administrator must proactively seek updates, clarify uncertainties, and coordinate review cycles to maintain the knowledge base’s accuracy. Building strong relationships with key stakeholders is essential for staying informed about changes and quickly updating resources when needed.

What is the difference between Remote Knowledge Base Administrator vs Remote Technical Support Specialist?

AspectRemote Knowledge Base AdministratorRemote Technical Support Specialist
CredentialsKnowledge management certifications, IT or technical backgroundTechnical certifications, customer service skills
Work EnvironmentCreates and maintains knowledge bases, collaborates with support teamsProvides direct technical support to customers remotely
Industry UsageUsed across IT, software, and tech companies for documentationCommon in tech, telecom, and software industries for troubleshooting

The Remote Knowledge Base Administrator focuses on developing and managing knowledge repositories to improve support efficiency, while the Remote Technical Support Specialist directly assists customers with technical issues. Both roles require technical knowledge, but their primary functions differ: one manages information, the other provides support.

What cities in Iowa are hiring for Remote Knowledge Base Administrator jobs?

Cities in Iowa with the most Remote Knowledge Base Administrator job openings:

Remote Knowledge Base Administrator jobs near you

Service Delivery Coordinator II

BeyondReach LLC

Cedar Rapids, IA • On-site, Remote

$18.50 - $24.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Description

Service Delivery Coordinator II

BUSINESS UNIT: BeyondReach 

FUNCTION: Service Delivery

REPORTS TO: Director of Service Delivery 

CLASSIFICATION: Exempt  

LOCATION: Cedar Rapids, Iowa 

EDUCATION: Industry standard technology certifications 

EXPERIENCE: 3 years' experience preferred  


Who We Are Looking For? 

BeyondReach, a CCR company, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion.
 

What You'll Accomplish and Experience? 

  • Working within the project's objectives, create schedules and ensure quality control.
  • Helping to develop and clarify project scopes, objectives, detailed work plans, resource plans, communications, project deliverables, status reports and budgets as needed.
  • Coordinating project plans and team assignments, leading and monitoring work efforts, escalating issues when appropriate.
  • Tracking key project milestones and adjusting project plans and/or resources accordingly to ensure projects are delivered on time, within budget, adhere to high quality standards and meet stakeholder expectations while identifying work required to achieve project deliverables.
  • Initiating client invoicing as agreed-upon in Statement of Work.
  • Preparing and communicating updates and statuses throughout the project life cycle.
  • Assessing out-of-scope work as it occurs and coordinating billing for such items with client and relevant CCR departments.
  • Design, drive and implement point to point (PTP) and point to multi-point (PTMP) solutions.
  • Skilled negotiating skills to obtain best prices, terms, and conditions, including one-time and long-term contract purchases, including preparing purchase orders and placing orders.
  • Obtain permits from municipalities for the completion of project installations when needed.
  • Perform other duties as assigned.

Desirable Previous Experience? 

  • Operational knowledge of Project Management principles and methodologies
  • Competent organizational & planning skills to properly divide your time between tasks.
  • Adept knowledge and background in service delivery fundamentals as pertaining to service implementation and functionality.
  • Proficient knowledge base in Microsoft Office Suite (Office365).
  • Decisive problem solving, analytical, and decision-making skills to facilitate projects from beginning to end.
  • Maintain composure when faced with conflict and adjust quickly and effectively as team role changes.
  • Review and analyze project status using tools, dashboards, and reporting to ensure project requirements are met.
  • Experience and understanding of IP networks and circuits (DIA, Broadband).
  • Understanding of Wireless PTP/PTMP.
  • Ability to research to locate lease agreements for tower space, land, and rooftops.
  • Acquiring permits for permanent/temporary power and cell towers construction.
  • Ability to coordinate field service vendors to complete installations.

Why BeyondReach 


At CCR Technologies, the parent company of BeyondReach, you are not just joining a company, you are becoming a part of a team that has been delivering innovative technology solutions for nearly four decades. We're a nationally recognized, award-winning organization committed to excellence, growth, and creating an environment where people love to work. As an eleven-year Great Place to Work certified employer, we take pride in fostering a culture grounded in our values of:

  • Pursue Human Excellence
  • Partner to Win
  • Create Value, Own the Outcome
  • Lead with Curiosity and Courage

CCR offers a truly unique work-life balance with competitive benefits designed to support your personal and professional well-being. From free daily lunch for onsite team members in Cedar Rapids, to comprehensive health benefits, gym membership reimbursement, 401(k), paid time off, and ongoing development opportunities, you'll have the support you need to thrive.


At CCR, you'll join a high-growth, high-performance organization that values driven, adaptable individuals who want to make an impact in an innovative and agile environment. It's a place where you can truly build your future.


Want to see more about our story, follow the link https://ccr.net/the-ccr-story/ 

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