... on Key Performance Indicators (KPIs) of customer care and service performance. * Implement ... Up to 25% travel, including regular travel to remote team locations. * Handle other duties and ...
... on Key Performance Indicators (KPIs) of customer care and service performance. * Implement ... Up to 25% travel, including regular travel to remote team locations. * Handle other duties and ...
Agile Product Owner - Risk Management
PA · On-site +1
Overview This is a full-time career opportunity that can be remote within the Fulton Bank footprint ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Agile Product Owner - Risk Management
PA · On-site +1
Overview This is a full-time career opportunity that can be remote within the Fulton Bank footprint ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Agile Product Owner - Risk Management
PA · On-site +1
Overview This is a full-time career opportunity that can be remote within the Fulton Bank footprint ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Agile Product Owner - Risk Management
PA · On-site +1
Overview This is a full-time career opportunity that can be remote within the Fulton Bank footprint ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Agile Product Owner - Risk Management
PA · On-site +1
Overview This is a full-time career opportunity that can be remote within the Fulton Bank footprint ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Agile Product Owner - Risk Management
PA · On-site +1
Overview This is a full-time career opportunity that can be remote within the Fulton Bank footprint ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Agile Product Owner - Risk Management
PA · On-site +1
This is a full-time career opportunity that can be remote within the Fulton Bank footprint as ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Agile Product Owner - Risk Management
PA · On-site +1
This is a full-time career opportunity that can be remote within the Fulton Bank footprint as ... Makes data-driven decisions based on key performance indicators, user feedback, and market research ...
Inside Sales Professional
Wyomissing, PA · On-site +1
Key Performance Indicators * Calls Handled per Selling Hour * Calls to Leads Created % * Sold $ Value per Selling Hour * Inside Sale Closing Rate % * % Achievement to Sales Quota (BST) * Creative ...
Inside Sales Professional
Wyomissing, PA · On-site +1
Key Performance Indicators * Calls Handled per Selling Hour * Calls to Leads Created % * Sold $ Value per Selling Hour * Inside Sale Closing Rate % * % Achievement to Sales Quota (BST) * Creative ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Key Responsibilities: * Account Management : Oversee client accounts to ensure high satisfaction ... Earnings are based on performance, offering unlimited income potential. * No Cold Calling or Door ...
Growth Hacker - Remote
Reading, PA · Remote
... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Provide regular reports on growth performance, including key metrics and insights to relevant ...
Growth Hacker - Remote
Reading, PA · Remote
... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Provide regular reports on growth performance, including key metrics and insights to relevant ...
Work-from-Home Benefits Advocate
Reading, PA · On-site +1
Key Responsibilities * Lead, mentor, and develop a remote client service team * Ensure consistent ... Performance-Based Growth Compensation and advancement opportunities tied to your results.
Work-from-Home Benefits Advocate
Reading, PA · On-site +1
Key Responsibilities * Lead, mentor, and develop a remote client service team * Ensure consistent ... Performance-Based Growth Compensation and advancement opportunities tied to your results.
Key Responsibilities * Curriculum & Content Development * Design and develop comprehensive training ... Analyze end-user performance data and support tickets to design targeted refresher courses or ...
Key Responsibilities * Curriculum & Content Development * Design and develop comprehensive training ... Analyze end-user performance data and support tickets to design targeted refresher courses or ...
Director of Operations - Real Estate Lead Generation & Agent Platform
Lebanon, PA · Remote
$75K - $250K/yr
Job Type: Full-Time I 100% Remote Compensation: $75,000-$250,000 (Base + Performance Bonuses ... You will play a key leadership role in scaling two companies : * Home Offer 365 → Real estate ...
Quick apply
Director of Operations - Real Estate Lead Generation & Agent Platform
Lebanon, PA · Remote
$75K - $250K/yr
Job Type: Full-Time I 100% Remote Compensation: $75,000-$250,000 (Base + Performance Bonuses ... You will play a key leadership role in scaling two companies : * Home Offer 365 → Real estate ...
Key Responsibilities: Generative AI Model Implementation: * Develop, fine-tune, and deploy ... Optimize models and processes based on performance metrics and user feedback. Research and ...
Key Responsibilities: Generative AI Model Implementation: * Develop, fine-tune, and deploy ... Optimize models and processes based on performance metrics and user feedback. Research and ...
Generator Sales Specialist Big-Box Retail Partnerships PENNSYLVANIA
Boyertown, PA · Remote
$33.50K - $38.80K/yr
Remote (U.S.) Employment Type: Full-Time / Flexible Shifts Role Overview As we enter 2026, the ... Key Responsibilities * Lead Conversion: Manage and close high-quality, warm leads originating from ...
Quick apply
Generator Sales Specialist Big-Box Retail Partnerships PENNSYLVANIA
Boyertown, PA · Remote
$33.50K - $38.80K/yr
Remote (U.S.) Employment Type: Full-Time / Flexible Shifts Role Overview As we enter 2026, the ... Key Responsibilities * Lead Conversion: Manage and close high-quality, warm leads originating from ...
A positive and easy shopping experience is a key competitive advantage, and the web developer will ... Evaluate site performance * Update website features and maintain security patches * Suggest ...
Quick apply
A positive and easy shopping experience is a key competitive advantage, and the web developer will ... Evaluate site performance * Update website features and maintain security patches * Suggest ...
Senior Commercial Product Manager - Treasury Management
PA · On-site +1
$91K - $151.60K/yr
Overview This is a full-time, remote career opportunity supporting our Commercial banking teams ... performance (P&L) of the assigned portfolio, this individual will coordinate with key business ...
Senior Commercial Product Manager - Treasury Management
PA · On-site +1
$91K - $151.60K/yr
Overview This is a full-time, remote career opportunity supporting our Commercial banking teams ... performance (P&L) of the assigned portfolio, this individual will coordinate with key business ...
Remote Key Performance Indicators information
See Temple, PA salary details
$143.5K - $144.4K
0% of jobs
$144.4K - $145.4K
0% of jobs
$145.4K - $146.4K
0% of jobs
$146.4K - $147.3K
0% of jobs
$147.3K - $148.3K
0% of jobs
$148.3K - $149.2K
0% of jobs
$149.2K - $150.2K
0% of jobs
$150.2K - $151.2K
0% of jobs
$151.2K - $152.1K
0% of jobs
$152.6K is the 25th percentile. Wages below this are outliers.
$152.1K - $153.1K
50% of jobs
$153.6K is the 75th percentile. Wages above this are outliers.
$153.1K - $154K
50% of jobs
$143.5K
$154K
How much do remote key performance indicators jobs pay per year?
What are the key skills and qualifications needed to thrive as a Remote Key Performance Indicators (KPI) Analyst, and why are they important?
How do professionals in Remote Key Performance Indicators roles typically collaborate with distributed teams to ensure accurate data collection and reporting?
What are Remote Key Performance Indicators?
What is the difference between Remote Key Performance Indicators vs Remote Customer Service Representative?
| Aspect | Remote Key Performance Indicators | Remote Customer Service Representative |
|---|---|---|
| Primary Focus | Measuring performance metrics across roles and departments | Handling customer inquiries and resolving issues |
| Required Skills | Data analysis, KPI development, performance tracking | Communication, problem-solving, product knowledge |
| Work Environment | Data-driven, strategic, often remote | Customer interaction, support-focused, remote or office |
| Industry Usage | Across various industries for performance management | Customer service departments in retail, tech, finance |
Remote Key Performance Indicators focus on measuring and analyzing performance metrics to improve organizational efficiency, while Remote Customer Service Representatives handle direct customer interactions. Both roles are essential in remote work settings but serve different functions within an organization.
Full-time
Medical, Dental, Vision, Retirement
Posted 6 days ago
Envista Holdings rating
8.7
Based on 13 frontline employees who took The Breakroom Quiz
Job description
JOB SUMMARY:
The primary function of the Director, Support Services for DEXIS is to drive initiatives focused on operational excellence and growth within DEXIS commercial organization. This leader will help drive commercial revenue growth through leading strategic customer experience projects and launching new offerings. Reporting into this position will be our customer regional operations managers along with our technical and clinical support teams. He/She will collaborate with all facets of the commercial team to review performance and quality metrics to identify and drive continuous process improvement through the use of the Envista Business System (EBS) tools. The candidate will have strong interpersonal skills, customer focused, team oriented and results driven.
PRIMARY DUTIES & RESPONSIBILITIES:
- Manage projects intended to deliver continuous improvement to drive operational excellence.
- Manage and prioritize training courses to strengthen our service partners.
- Develop new strategies and programs to drive commercialization of DEXIS Service revenue.
- Provide leadership and direction for Field Operation leaders.
- Coach leaders that are responsible for day-to-day support operations within the commercial team.
- Proactively track, manage, and escalate critical customer issues to resolution.
- Ensure support quality and customer satisfaction by monitoring a relevant sampling of customer interactions.
- Collect internal and external VOC to identify areas of improvement.
- Track and provide Executive and Commercial Leadership with detailed information on Key Performance Indicators (KPIs) of customer care and service performance.
- Implement department policies and procedures and direct activities that ensure the delivery of world-class service to our customers, while maintaining profitability.
- Ensure moderate to expert product knowledge exists within the CX department.
- Ensure FDA requirements are met within functional area.
- Maintain expert process knowledge of direct service-related functions and neighboring business processes.
- Up to 25% travel, including regular travel to remote team locations.
- Handle other duties and projects as assigned.
Job Requirements:
The Director Support Services leader must be hands-on and detail-oriented, but also a visionary to strategically commercialize the DEXIS service portfolio. This role will have direct influence and impact to the North America Commercial team. Consistency in applying policies and procedures is critical. This role is very customer focused providing accurate information to all relevant stakeholders. The individual must be a professional, who can deliver results and develop the talent within their group. The Director of Services must have strong interpersonal and communications skills. The candidate will be independent, capable of operating in a fast-moving and ever-changing environment, and able to make difficult business decisions, especially those that involve people. The individual must be skilled to lead a team through the change curve and adoption of presented process, procedure, product, or responsibility changes.
REQUIREMENTS:
- 4-year college degree.
- 5+ years of previous leadership experience.
- 5+ years of experience in Sales and/or Service with customer-focused performance metrics and continuous improvement management, resource management, and staff performance evaluations.
- Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
- Experience with revenue generation and performance metrics.
- Ability to learn and apply new skills quickly.
- Ability to adapt to a rapidly changing environment, and to work under pressure.
PREFERRED QUALIFICATIONS:
- MBA
- EBS Certified Practitioner in PSP, VSM, VMDM, or TPI
- Experienced in project management
- Field service dispatching management
- Ability to diffuse difficult situations as well as develop plans and track associated issues to completion
- Demonstrated process development and implementation experience.
- Proven experience of learning and applying new skills quickly
- Ability to positively adapt to rapidly growing and changing environment, while working under pressure.
- Excellent written and verbal communication skills
- Demonstrated history of excelling in previous positions, with growing leadership and management responsibilities
- Business and political acumen
Internal relationships:
- Reports to the Vice President of Commercial, NA
- Frequently interacts with all functional departments
External Relationships:
- Frequently interacts with end customers, commercial team and partner dealers
Personal Trait Profile:
- Leadership: Able to inform, convince, and persuade others to action on key initiatives
- Team/Customer Orientated: Willing and able to work closely with other departments, peers, etc.
- Interpersonal Savvy: Builds constructive and effective relationships inside and outside the organization.
- Flexible/Creative: Able and willing to think outside of the box and demonstrate flexibility within the role.
- Results-orientation: Ability to deliver results and have a desire to win.
- Professional Work and Detail Orientation: Excellent attention to detail, and all work must be at a high level of professionalism.
- Communication: Effectively communicate in both written and verbal forms
- Positive Attitude: Does what it takes to successfully accomplish goals
- Soft Skills: Ability to engage customers verbally in a professional manner
#LI-CY1
IND123
#LI-Remote
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$146,100 - $219,100
Operating Company:
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
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