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Remote Key Performance Indicators Jobs in Gilroy, CA

Jade Global

Software AI Engineer

San Jose, CA · Remote

Software AI Engineer2 Experience: 6 - 8 yrs Location: 1 - US Bay Area 1 - US Remote Key ... Optimize AI models for performance, scalability, and cost-efficiency. Stay up-to-date with the ...

Adobe

Device Experience Platform Developer

San Jose, CA · Remote

$115K - $218K/yr

Track key performance indicators and trends. Nexthink Development & Automation: Develop Remote Actions using PowerShell. Build workflows using Nexthink Flow. Create NQL queries. Integration ...

Logitech

Senior Global Channel Manager

San Jose, CA · Remote

$178K - $179K/yr

Monitor, report, and act on key performance indicators, identifying risks and opportunities to ... For this full-time remote role, our location strategy focuses on Austin, Texas and San Jose, CA ...

Noblesoft Technologies

Job Title: BSA

San Jose, CA · Remote

Define and track key performance indicators (KPIs) to measure project success and realized business value. Required Skills and Qualifications TPM Skills: Proven ability to manage technical ...

Rancho Cielo

Director of Philanthropy

Salinas, CA · Remote

CFRE or advanced degree preferred Key Performance Indicators (KPIs) * Major gift revenue * Planned giving commitments * Endowment growth contributions * Number of donor meetings and proposals * Multi ...

Rancho Cielo

Director of Philanthropy

Salinas, CA · Remote

CFRE or advanced degree preferred Key Performance Indicators (KPIs) * Major gift revenue * Planned giving commitments * Endowment growth contributions * Number of donor meetings and proposals * Multi ...

Faro Health Inc.

Senior Product Manager

San Jose, CA · Remote

$129K - $170K/yr

Define and monitor key performance indicators including adoption, engagement, customer satisfaction, workflow efficiency, and AI quality. * Use experimentation and product analytics to improve ...

Broadcom

AI Systems Performance Engineer

San Jose, CA · Remote

$141K - $226K/yr

Key Responsibilities * Benchmarking & Execution: Install, configure, and run industry-standard AI ... Experience with RDMA (Remote Direct Memory Access) and RoCEv2 (RDMA over Converged Ethernet)

Cambium Networks

Director Product Management

San Jose, CA · On-site +1

$180K - $220K/yr

... key performance indicators (KPIs) to assess the success and impact of product releases. • Develop and manage budgets related to software product development and go-to-market activities Knowledge ...

Cambium Networks

Director Product Management

San Jose, CA · Remote

$180K - $220K/yr

Monitor key performance indicators (KPIs) to assess the success and impact of product releases. * Develop and manage budgets related to software product development and go-to-market activities ...

TestEquity LLC

Account Manager

San Jose, CA · On-site +1

$85K - $105K/yr

Monitor key performance indicators to identify gaps in customer profitability or service levels and proactively work with cross-functional resources (operations, procurement, quality, finance, sales ...

Posted today

GEICO

Auto Damage Trainee (Field)

San Jose, CA · On-site +1

Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. * Active Adjusters license preferred (training and exam fees provided). * High School ...

Advantech

Key Account Manager, Semicon

San Jose, CA · On-site +1

Remote (Bay Area, CA; Austin, TX; Phoenix, AZ; Oregon) Compensation: $110,000 - $130,000 before ... performance compute markets. In this role, you will own and expand a portfolio of strategic ...

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All JobsKey Performance Indicators JobsRemote Key Performance Indicators JobsRemote Key Performance Indicators Jobs in Gilroy, CA

Remote Key Performance Indicators information

See Gilroy, CA salary details

$165.6K

$177.8K

How much do remote key performance indicators jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote key performance indicators in Gilroy, CA is $177,620.00, according to ZipRecruiter salary data. Most workers in this role earn between $176,700.00 and $176,700.00 per year, depending on experience, location, and employer.

How do professionals in remote key performance indicators roles collaborate with distributed teams to ensure accurate data collection and reporting?

In Remote Key Performance Indicators (KPI) roles, collaboration is largely virtual, relying on clear communication and shared digital platforms. Team members often use project management tools, video meetings, and cloud-based dashboards to gather, validate, and share performance data. Regular check-ins and transparent documentation are crucial for addressing discrepancies and ensuring everyone is aligned on KPI definitions and tracking methods. Building strong relationships with cross-functional remote colleagues helps ensure data accuracy and timely reporting, making proactive communication skills essential for success.

What is the difference between Remote Key Performance Indicators vs Remote Customer Service Representative?

AspectRemote Key Performance IndicatorsRemote Customer Service Representative
Primary FocusMeasuring performance metrics across roles and departmentsHandling customer inquiries and resolving issues
Required SkillsData analysis, KPI development, performance trackingCommunication, problem-solving, product knowledge
Work EnvironmentData-driven, strategic, often remoteCustomer interaction, support-focused, remote or office
Industry UsageAcross various industries for performance managementCustomer service departments in retail, tech, finance

Remote Key Performance Indicators focus on measuring and analyzing performance metrics to improve organizational efficiency, while Remote Customer Service Representatives handle direct customer interactions. Both roles are essential in remote work settings but serve different functions within an organization.

What are remote key performance indicators?

Remote Key Performance Indicators (KPIs) are specific metrics used to evaluate the performance and productivity of employees or teams working remotely. These KPIs help organizations monitor progress, set goals, and ensure accountability outside of a traditional office environment. Common remote KPIs may include project completion rates, response times, quality of work, communication efficiency, and adherence to deadlines. By tracking these indicators, employers can maintain high performance standards and support remote workers effectively.

What are the key skills and qualifications needed to thrive as a remote key performance indicators analyst, and why are they important?

To thrive as a Remote KPI Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in business, statistics, or a related field. Expertise with data visualization tools (like Tableau or Power BI), spreadsheets, and experience with analytics platforms or certifications (such as Google Analytics) are typically required. Exceptional attention to detail, problem-solving abilities, and clear communication help analysts present insights effectively to remote teams. These skills ensure accurate performance tracking, actionable insights, and effective decision-making for distributed organizations.
What job categories do people searching Remote Key Performance Indicators jobs in Gilroy, CA look for? The top searched job categories for Remote Key Performance Indicators jobs in Gilroy, CA are:
What cities near Gilroy, CA are hiring for Remote Key Performance Indicators jobs? Cities near Gilroy, CA with the most Remote Key Performance Indicators job openings:
Remote Key Performance Indicators jobs near you

Director, NA L3 Customer Support

Centric Software

Campbell, CA • On-site, Remote

Full-time

Posted 7 days ago

Job description

About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We're here to challenge the status quo-and we're looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
Director, NA L3 Customer Support
Location: North America (Remote or Hybrid within close proximity to Centric HQ)
Reports To: VP, Global Customer Support
Job Summary:
At Centric Software we embrace our customers. Their success is in lock step with our success.
As the Director, North America Level 3 Support, you will lead the technical escalation team responsible for resolving the most complex customer issues within the region. You are accountable for ensuring the L3 Support team functions as the customer facing POC for all issues escalated to their queue, driving through to closure.
You will work closely with Level 1 and Level 2 Support teams to ensure a seamless escalation process and world-class customer experience.
This role requires deep technical expertise, strong leadership, and a proactive approach to problem-solving. You will also focus on regional talent development and operational excellence while ensuring alignment with global support strategies.
Key Responsibilities:
Leadership and Strategy:
  • Lead and develop a team of highly skilled Level 3 support engineers across North America.
  • Ensure effective collaboration with the regional Level 1 and 2 Support teams to streamline escalations and improve customer resolution times.
  • Drive adoption of global Level 3 Support best practices while tailoring them to regional needs.
  • Act as the primary escalation point for critical customer issues within the region, ensuring timely resolution and high customer satisfaction.
  • Develop and mature regional talent through mentoring, training, and career development programs.

Technical Expertise & Problem Solving:
  • Lead the investigation and resolution of the most critical and technically complex customer incidents affecting both private cloud and on-premise deployments.
  • Go hands-on to contribute to the troubleshooting effort (as needed) with escalated customer issues, potentially owning tickets from start to finish.
  • Ensure effective collaboration with the regional Level 1 and 2 Support teams to streamline escalations and improve customer resolution times.
  • Drive adoption of global Level 3 Support best practices while tailoring them to regional needs.
  • Collaborate with Cloud Operations and R&D to ensure optimal system performance, scalability, and uptime for hosted environments.

Customer Experience:
  • Assist Level 1 & 2 Support regional leaders with customer engagement on high priority issues.
  • Engage directly with users and senior leaders at strategic / high-value customers, acting as a technical advisor to build trust and ensure long-term satisfaction on escalate issues.
  • Contribute to the Root Cause Analysis (RCA) effort by providing deep technical breakdown of incident causes.

Operational Excellence:
  • Monitor key performance indicators (KPIs), including resolution time, case backlog, and customer satisfaction scores, to measure team effectiveness within the region.
  • Optimize regional resource allocation to ensure efficiency while meeting SLAs.
  • Recommend automation and efficiency improvement opportunities to senior leadership.
  • Provide regular reporting and insights on support trends to senior leadership.
  • Lead post-mortem reviews of major incidents to identify areas for operational and product improvement.

Cross Functional Collaboration:
  • Work with the Sr. Director, Global L3 Customer Support to advocate for necessary product fixes, enhancements, and security patches.
  • Provide valuable field insights on software performance, usability, and security vulnerabilities to guide product development priorities.
  • Work closely with Cloud Operations teams to address platform-related challenges and optimize system reliability within the region.

Metrics / Reporting:
  • Monitor key metrics to ensure regional team performance and supportability.
  • Track key performance indicators (KPIs) related to support effectiveness within region.
  • Regularly report on regional support metrics to senior customer support leadership.
  • Use data-driven insights to identify areas for improvement.

Continuous Improvement:
  • Stay current with industry trends, emerging technologies, best practices in technical support / enterprise software troubleshooting, and customer needs for the region.
  • Innovate and recommend new support models, tools, and processes. Work with the global Customer Support leadership group to implement.
  • Drive efficiency gains while maintaining high-quality support.

Qualifications:
Education:
  • Bachelor's degree in relevant field.

Experience:
  • 10+ years of experience in enterprise technical support or product implementation, including at least 5 years in a leadership role.
  • Deep expertise in PLM software, SaaS, and hybrid cloud/on-premise environments.
  • Proven ability to manage escalations, perform root cause analysis, and work with R&D to drive long-term solutions.
  • Strong leadership skills with experience in hiring, coaching, and developing technical teams.
  • Experience working in ITIL, DevOps, or similar incident management frameworks.

Skills:
  • Strong leadership and presentation skills.
  • Data-driven decision-making.
  • Customer-focused mindset.
  • Collaborative and adaptable.
  • Strong technical and troubleshooting mindset.
  • Excellent organizational and communication skills.

What we offer:
  • Competitive salary and benefits.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
  • Opportunity to work with a dedicated and motivated team.
  • A remote work environment built on collaboration, flexibility, and respect.
  • Varied and challenging work to help you grow your technical skillset.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Apply