Remote opportunity * 5-8 years of relevant experience working in a TAC environment. Past experience ... Experience with Core dump/kernel panic analysis. * Ability to manage high value accounts and keep ...
Remote opportunity * 5-8 years of relevant experience working in a TAC environment. Past experience ... Experience with Core dump/kernel panic analysis. * Ability to manage high value accounts and keep ...
Senior Software Engineer - AI Middleware
Austin, TX · On-site +1
$121K - $160K/yr
... and fully remote roles. We are seeking a highly experienced Senior Software Engineer to design ... Collaborate with kernel/driver, switch, performance, and systems teams. * Support advanced ...
Senior Software Engineer - AI Middleware
Austin, TX · On-site +1
$121K - $160K/yr
... and fully remote roles. We are seeking a highly experienced Senior Software Engineer to design ... Collaborate with kernel/driver, switch, performance, and systems teams. * Support advanced ...
Future openings - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · On-site +1
$56.50 - $75/hr
Remote | Time Zone: (Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific) Domain: Compute (Linux ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Future openings - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · On-site +1
$56.50 - $75/hr
Remote | Time Zone: (Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific) Domain: Compute (Linux ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Future openings - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · Remote
$56.50 - $75/hr
Remote | Time Zone: (Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific) Domain: Compute (Linux ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Quick apply
Future openings - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · Remote
$56.50 - $75/hr
Remote | Time Zone: (Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific) Domain: Compute (Linux ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Future openings INDIA - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · On-site +1
$56.50 - $75/hr
Remote | Time Zone: (iNDIA) (8AM-5PM IST) Domain: Compute (Linux Fundamentals, Linux Networking ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Future openings INDIA - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · On-site +1
$56.50 - $75/hr
Remote | Time Zone: (iNDIA) (8AM-5PM IST) Domain: Compute (Linux Fundamentals, Linux Networking ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Future openings INDIA - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · Remote
$56.50 - $75/hr
Remote | Time Zone: (iNDIA) (8AM-5PM IST) Domain: Compute (Linux Fundamentals, Linux Networking ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Quick apply
Future openings INDIA - SRE - Compute (Linux, Kubernetes, Containers)
Austin, TX · Remote
$56.50 - $75/hr
Remote | Time Zone: (iNDIA) (8AM-5PM IST) Domain: Compute (Linux Fundamentals, Linux Networking ... For this role, you will be supporting one of the most advanced internal developer platforms in the ...
Backend Software Engineer II (AI Specialization)
Austin, TX · On-site +1
$95K - $160K/yr
Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc ... REMOTE #LI-GC1 (Pay Transparency Range: $95,000.00 - $160,000.00) Compensation Transparency The ...
Backend Software Engineer II (AI Specialization)
Austin, TX · On-site +1
$95K - $160K/yr
Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc ... REMOTE #LI-GC1 (Pay Transparency Range: $95,000.00 - $160,000.00) Compensation Transparency The ...
Backend Software Engineer II (AI Specialization)
Austin, TX · On-site +1
$95K - $160K/yr
Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc ... REMOTE #LI-GC1 (Pay Transparency Range:$95,000.00 - $160,000.00) Compensation Transparency The ...
Backend Software Engineer II (AI Specialization)
Austin, TX · On-site +1
$95K - $160K/yr
Familiarity with prompt engineering and chaining tools (LangChain, Semantic Kernel, etc ... REMOTE #LI-GC1 (Pay Transparency Range:$95,000.00 - $160,000.00) Compensation Transparency The ...
Senior Backend Engineer (AI Agent)
Austin, TX · On-site +1
$116K - $195K/yr
Experience with agent frameworks (Google ADK, LangChain/LangGraph, Semantic Kernel, or similar ... REMOTE #LI-GC1 (Pay Transparency Range:$116,000.00 - $195,000.00) Compensation Transparency The ...
Senior Backend Engineer (AI Agent)
Austin, TX · On-site +1
$116K - $195K/yr
Experience with agent frameworks (Google ADK, LangChain/LangGraph, Semantic Kernel, or similar ... REMOTE #LI-GC1 (Pay Transparency Range:$116,000.00 - $195,000.00) Compensation Transparency The ...
Senior Backend Engineer (AI Agent)
Austin, TX · On-site +1
$116K - $195K/yr
Experience with agent frameworks (Google ADK, LangChain/LangGraph, Semantic Kernel, or similar ... REMOTE #LI-GC1 (Pay Transparency Range: $116,000.00 - $195,000.00) Compensation Transparency The ...
Senior Backend Engineer (AI Agent)
Austin, TX · On-site +1
$116K - $195K/yr
Experience with agent frameworks (Google ADK, LangChain/LangGraph, Semantic Kernel, or similar ... REMOTE #LI-GC1 (Pay Transparency Range: $116,000.00 - $195,000.00) Compensation Transparency The ...
Practice Architect AI/ML
Dallas, TX · Remote
$136K - $204K/yr
... Kernel, or Strands). • AI-assisted engineering: lead adoption of AI coding tools such as Claude ... remote position. Application Deadline This position is anticipated to close on Sep 2, 2026. About ...
Practice Architect AI/ML
Dallas, TX · Remote
$136K - $204K/yr
... Kernel, or Strands). • AI-assisted engineering: lead adoption of AI coding tools such as Claude ... remote position. Application Deadline This position is anticipated to close on Sep 2, 2026. About ...
Remote Kernel Developer information
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Advanced Support Engineer, Diamond (Portuguese Speaking)
Dallas, TX • On-site, Remote
Full-time
Re-posted 27 days ago
Key responsibilities
Provide customers with technical support, including installations, maintenance, and documentation.
Take ownership of customer-reported network issues and work with internal teams to resolve them.
Manage customer expectations and support high-profile technical escalations.
Check Point Software Technologies rating
7.4
Based on 9 frontline employees who took The Breakroom Quiz
Job description
Why Join Us
At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. You'll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
We're proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If you're excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Job Description
- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in Latin America and abroad.
- Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
- Reproduces customer reported issues and works with internal teams to provide a resolution.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Provides necessary support to the Service Managers for high profile technical escalations.
- Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.
Qualifications
- Must be fluent in Portuguese and English
- Remote opportunity
- 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
- Prior experience working on enterprise grade firewalls.
- Solid exposure to TCP/IP/switching/routing protocols.
- Working knowledge of tools like TCP DUMP and Wireshark.
- Experience working in Cloud platforms a plus(GCP,AWS,Azure).
- Working knowledge of Linux commands/shell scripts.
- Working knowledge of DNS, DHCP,IPSEC.
- Good understanding of AAA, Digital Certificates, Active Directory.
- Experience with Core dump/kernel panic analysis.
- Ability to manage high value accounts and keep the internal/external stake holders well informed.
- Ability to communicate with customers in a professional manner.
- Self-Learner.
- Excellent Time management skills.
This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
EOE M/F/Veterans/Disabled
Additional Information
What Check Point Software Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Check Point Software Technologies
Sourced by ZipRecruiter
Industry
Network security
Company size
5,001 - 10,000 Employees
Headquarters location
San Carlos, CA, US