Remote J Crew Customer Service Jobs (NOW HIRING)

Our Story

We think shopping should be fun. Actually,reallyfun. As in scoring our exclusive collection of colorful, classic styles at prices that can't be beat. A fan of lots of options in amazing fits? You've got it. Looking for some great accessories you won't find anywhere else? Check. Need to get dressed for a day at the office, a weekend get-together or your next family vacation? Easy, preppy-inspired outfits are a part of our DNA, so we've got you covered. Whatever the occasion, we've got styles for the whole family that'll have your crew looking good. Plus, there always deals waiting for you... 24 hours a day, seven days a week.

Location: REMOTE (based in Northern Virginia)

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

Job Summary

The District Manager leads a network of retail stores within a designated district, driving operational excellence, performance, and profitability. This role is pivotal in building strong, accountable teams through clear communication, strategic talent development, and consistency execution of brand and company standards. You will navigate complexity while creating an inclusive, results-oriented environment.

What You'll Do:

• Lead store teams to deliver consistent business results, ensuring accountability for operational excellence and customer satisfaction.

• Collaborate across departments and functions to align district performance with company goals, using clear communication to drive action and understanding.

• Develop strong talent pipelines by coaching, mentoring, and implementing succession planning to ensure leadership continuity.

• Analyze district performance using data tools like PowerBi to identify challenges and execute action plans for underperforming locations.

• Navigate operational complexity by aligning priorities, managing resources, and maintaining brand and operational standards.

• Create and support an inclusive work culture where diverse teams feel valued, empowered, and motivated.

• Communicate effectively at all levels-tailoring messages to influence, engage, and drive alignment.

• Ability to travel regularly to stores within assigned area.

Who You Are:

Required:

• 5+ years of District Management experience, including responsibility for leading, coaching, and developing store managers, driving sales and profitability, and ensuring consistent execution of company standards across multiple locations.

• Skilled communicator with the ability to inspire teams and drive collaborations across functions.

• Strong decision-making and problem-solving skills; able to manage complexity with confidence.

• Proficient in retail technologies, reporting tools, and productivity systems.

Preferred:

• Bachelor's degree or equivalent combination of education and experience.

• Background in specialty retail or the apparel industry.

• Demonstrated success turning around underperforming stores.

• Experience with omnichannel retail and digital engagement strategies.

• Well-connected in the retail industry with a track record in external recruiting.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate'sgeographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCGis creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.