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Remote Ivr Testing Jobs in Texas (NOW HIRING)

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...

Onco360

Telecommunications Engineer II

Houston, TX · On-site +1

$78K/yr

Design and implement complex IVR integrations with business systems and advance natural language ... Engineer office and remote work telecom solutions that support a "work from anywhere" model through ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · On-site +1

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Texas City, TX · Remote

$55.50 - $70.75/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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Remote Ivr Testing information

What is the difference between Remote Ivr Testing vs Remote Call Center Agent?

AspectRemote Ivr TestingRemote Call Center Agent
CredentialsBasic technical knowledge, sometimes certifications in testing or QACustomer service skills, communication skills, sometimes certifications in call center operations
Work EnvironmentPrimarily remote, working with software and telephony systemsPrimarily remote, handling customer calls and inquiries
Industry UsageTelecommunications, software testing, QACustomer service, sales, support across various industries
Search & Comparison IntentTesting, QA, telephony systemsCustomer support, client communication

Remote Ivr Testing involves evaluating telephony systems and software to ensure proper functionality, often requiring technical skills. Remote Call Center Agents focus on customer interactions and support, emphasizing communication skills. While both roles are remote and industry-related, they serve different functions within telecommunications and customer service sectors.

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Remote Ivr Testing jobs near you

IVR Test Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Re-posted 22 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Provide testing using best practices to achieve more "complete" testing of a large scale IVR application
  • Help mentor team in QA best practices
  • Identify areas for automation and write automation scripts
  • IVR application and environment operations
  • IVR test planning and test sets
  • Executing and tracking functionality tests by voice and other methods
  • Improve test documentation and auditing practices

Requirements
  • Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
  • Familiarity with:
    • Test automation (e.g., Cyara)
    • Junit
    • JMeter
    • Selenium

Desired Experience
  • IVR application familiarity (speech & DTMF systems)
  • Any experience with major Asian or European languages useful
  • Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • Tomcat
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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