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Remote Ivr Engineer Jobs (NOW HIRING)

EDCi

Sr. Genesys CX Implementation Engineer

Appleton, WI · On-site +1

Remote EDCi provides infrastructure and call center technology services and solutions to clients ... Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys ...

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). * Perform ... Fully remote. * Flexible hours based on project needs. * Reports directly to VP IT Must be able to ...

Infosys Limited Digital

NiCE CXone Developer

... Remote, Charlotte, NC State / Region / Province Anywhere in the US and/or Remote, North Carolina ... ACD, IVR, WFM, QM, Analytics, Digital Channels. • Liaison with client, provide consulting for ...

10Pearls - United States

QA Engineer (Contract)

Develop and execute test plans and test cases for Amazon Connect contact flows, IVR call flows ... Able to work Central time hours, even while remote. Preferred * AWS certification(s). * Call center ...

Infosys Limited Digital

NiCE CXone Developer

... Remote, Charlotte, NC State / Region / Province Anywhere in the US and/or Remote, North Carolina ... ACD, IVR, WFM, QM, Analytics, Digital Channels. • Liaison with client, provide consulting for ...

10Pearls - United States

QA Engineer (Contract)

Develop and execute test plans and test cases for Amazon Connect contact flows, IVR call flows ... Able to work Central time hours, even while remote. Preferred * AWS certification(s). * Call center ...

Georgia IT Inc

Contact Center Remote in USA

Conduct comprehensive testing of contact center applications, including IVR systems, CRM software ... Collaborate with business analysts, developers, and project managers to understand requirements and ...

Samprasoft

NICE CXone migrations contact center

NICE CXone Migrations--Contact Center C2H role Remote This is a Senior I O engineer position ... All CXone functions (chat, IVR, routing, voice, recording, WFM, etc) will need to be supported.

Mondo

ServiceNow Developer

Mclean, VA · Remote

$40 - $48/hr

Remote Start Date Is: Approximately 3 Weeks from offer Duration: 12 Month Contract Compensation ... The ideal candidate is a self-directed engineer who can independently manage the platform ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... and/or Remote Country USA Domain Delivery Interest Group Infosys Limited Company ITL USA ... IVR Concepts Technical Skills 2 Technology|Cloud Platform|Amazon Webservices Managed Services ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

... and/or Remote Country USA Domain Delivery Interest Group Infosys Limited Company ITL USA ... IVR Concepts Technical Skills 2 Technology|Cloud Platform|Amazon Webservices Managed Services ...

AmeriSave Mortgage Corp.

Voice Bot Engineer

$120K - $140K/yr

This is a remote opportunity to work from home. What You'll Do: * Architect and implement robust ... based IVR systems and web-based voice interfaces. * Integrate bots with LLMs and MLMs to create ...

AmeriSave Mortgage Corp.

$120K - $140K/yr

This is a remote opportunity to work from home. What You'll Do: * Architect and implement robust ... based IVR systems and web-based voice interfaces. * Integrate bots with LLMs and MLMs to create ...

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

We focus on adopting a data-first approach to engineering and value-stream management, enabling ... IVR, skills-based routing, voice bots, speech recognition, digital channels, and callback ...

STI

AWS expert

Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is ... The goal is also to streamline operations using AI-driven interactive voice response (IVR ...

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Remote Ivr Engineer information

See salary details

$38K

$115.9K

$191.5K

How much do remote ivr engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote ivr engineer in the United States is $115,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $151,500.00 per year, depending on experience, location, and employer.

What is a remote IVR engineer?

A Remote IVR Engineer is a technology professional who designs, develops, implements, and maintains Interactive Voice Response (IVR) systems while working from a remote location. IVR systems are automated telephony solutions that allow callers to interact with a company's phone system through voice or keypad input. Remote IVR Engineers typically use programming languages and telephony platforms to create, troubleshoot, and optimize these call routing solutions, ensuring efficient customer service experiences. They often collaborate with cross-functional teams and support ongoing system improvements from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote IVR engineer?

To thrive as a Remote IVR Engineer, you need a solid background in telephony systems, voice application development, and computer science, typically supported by a relevant degree or equivalent experience. Familiarity with IVR platforms (such as Genesys, Cisco, or Avaya), scripting languages, and cloud communication tools is essential, along with certifications like CCNA or equivalent. Strong problem-solving skills, self-motivation, and effective remote communication are crucial soft skills for this role. These abilities ensure robust IVR solutions, seamless customer experiences, and efficient collaboration in distributed teams.

What are some common challenges faced by remote IVR engineers, and how can they be addressed?

Remote IVR Engineers often encounter challenges such as troubleshooting complex telephony issues without on-site hardware access, managing effective communication across distributed teams, and keeping up with rapidly evolving IVR technologies. To address these, engineers frequently use remote diagnostic tools, rely on detailed documentation, and participate in regular virtual meetings to stay aligned with team goals. Continuous learning and proactive collaboration with network, software, and support teams are key to overcoming these obstacles and delivering robust IVR solutions.

What is the difference between Remote Ivr Engineer vs Remote VoIP Engineer?

AspectRemote Ivr EngineerRemote VoIP Engineer
Required CredentialsNetworking certifications, IVR system knowledgeNetworking certifications, VoIP protocols expertise
Work EnvironmentCall centers, telecommunication companiesTelecom providers, VoIP service firms
Industry UsageCustomer service automation, IVR systemsVoIP infrastructure, voice communication systems
Common Search/ComparisonYesYes

Remote Ivr Engineers focus on designing and maintaining interactive voice response systems used in customer service automation. Remote VoIP Engineers work on voice over IP infrastructure, ensuring seamless voice communication over internet protocols. While both roles require networking knowledge and are used in telecommunication industries, their primary focus differs: IVR systems versus VoIP infrastructure.

What are popular job titles related to Remote Ivr Engineer jobs?

For Remote Ivr Engineer jobs, the most frequently searched job titles are:

Infographic showing various Remote Ivr Engineer job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $115,864 per year, or $55.7 per hour.

Sr. Genesys CX Implementation Engineer

Appleton, WI • Remote

EDCi
IT Services • 51 - 200 employees
Learn more about EDCiexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

⬅ Back to Career Opportunities

Sr. Genesys CX Implementation Engineer

Location: Remote

EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.

The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi’s Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide “world class services” while maintaining the highest level of quality.

Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.

When you join the EDCi team, you’ll receive many perks, such as:

  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match

And much more!

RESPONSIBILITIES:

  • Acts as the Lead Engineer for Genesys implementation and upgrade projects
  • Preform project and support tasks for Genesys products and solutions
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
  • Contribute to the solution architectural design
  • Coordinate and write technical papers, articles, standard operating procedures and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:

  • 5+ years IP Telephony/VoIP experience is Required
  • Knowledge of VoIP equipment, implementations and support Required
  • 3+ years experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Could CX certification is a plus
  • Knowledge of Media / Voice gateway knowledge Preferred
  • Knowledge of SIP Protocol implementation and support Preferred
  • BS preferred, Associate’s degree in IT related field Required
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
    • Java/Java Script
    • HTML
    • Rest WEB Services
    • Genesys Cloud CX API’s
    • Microsoft SQL Server
    • Web-services, 3rd party API’s

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:

  • 1+ years experience in network administration and support is a Plus
  • NET development or C# Experience is a Plus
  • Experience with Microsoft SQL Stored procedures is a Plus

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