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Remote Itsm Analyst Jobs in Waterloo, IL (NOW HIRING)

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Remote Itsm Analyst information

See Waterloo, IL salary details

$27.3K

$66.2K

$113.9K

How much do remote itsm analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for remote itsm analyst in Waterloo, IL is $66,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $73,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.
What cities near Waterloo, IL are hiring for Remote Itsm Analyst jobs? Cities near Waterloo, IL with the most Remote Itsm Analyst job openings:
Remote Itsm Analyst jobs near you

Web Developer/ServiceNow Developer - Remote/Virtual - 100%

Fabergent

Saint Louis, MO • Remote

$52.50 - $72.25/hr

Full-time

Re-posted 19 days ago

Job description

Job Description

Description:

Job Description:

Ideally prefer someone with ServiceNow experience, but will consider very experienced Web Developers. Contractors will be considered the technology subject matter expert responsible for the analysis, design, engineering, development and implementation of software projects within the ServiceNow enterprise application suite.

This role is responsible for the development of core functionality, existing ITSM applications, creation of new applications and understanding the various system integration needs.

This is achieved by collaborating with key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution.

The ideal candidate will provide technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices.

General:

Analyze, design, write program code, test, document, and implement functionally appropriately, technically sound, and well-integrated application systems in accordance with Customer requirements, and organizational methodologies and standards.

Respond to production problems and implement immediate resolution efforts across technology areas.

Systems Development Engineering:

Responsible for overall Service Now code quality, administration, platform development, module development and execute using company AGILE practices

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated

Attends regularly scheduled meetings to identify any tasks or user stories that are at risk and provides support as needed

Work with multiple levels of staff and leadership to understand the requirements and how they might impact cross-functional process teams

Work with management and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing

Design and develop solutions within the Service Now environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes

Analyze and design programs for simple to medium complexity business problems according to user specifications and assist in developing detail program specifications.

Comply with project management methodology requirements as appropriate.


Qualifications

Qualifications and Requirements Education:

BS / BA, Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience.

Experience:

Experience in Information Technology or business environment.

Core Knowledge:

JavaScript, Angular-J experience is required

HTML 4-5, Boot Strap and CSS experience is highly desired

Service Now Certified Application Developer and/or Admin

Integration Specialization desired

Knowledge of Performance Analytics, Discovery and Asset Management

Basic knowledge of software development, practice, concepts, and technology obtained through formal training and / or work experience.

Basic knowledge of at least one required programming language.

Basic knowledge of technical / business environment.

Critical Skills:

ITIL Foundations Certification Highly Desired

Prior exposure to Service Now is required, currently on Geneva Patch 5

Demonstrates programming aptitude and ability for logical and abstract thinking.

Excellent partnering, communication, and negotiation skills so as to interact effectively with business Customers and technology development and support groups.

Ability, within a specific technology area and under direction, complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement small development projects or components of large projects.

Ability to analyze and resolve problems of simple-medium complexity.

Ability to manage projects using the organization's project management methodology.

Ability to work effectively in a strong Customer service / team oriented environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

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