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Remote Itsm Analyst Jobs in Edgewater, MD (NOW HIRING)

kgs

Monitoring/SRE Engineer (REMOTE)

Washington, DC · Remote

$64.50 - $85.75/hr

Support root cause analysis and after-action documentation for production incidents. * Assist with ... Understanding of ITSM ticketing and escalation processes * Basic scripting ability (Python ...

kgs

Monitoring/SRE Engineer (REMOTE)

Washington, DC · Remote

$64.50 - $85.75/hr

Support root cause analysis and after-action documentation for production incidents. * Assist with ... Understanding of ITSM ticketing and escalation processes * Basic scripting ability (Python ...

System One

Senior ServiceNow Developer

Washington, DC · Remote

$55.25 - $76/hr

Remote for now - possibly quarterly onsite or potential for future onsite requirements Clearance ... Gather, analyze, and document business and system requirements * Lead development reviews and ...

System One

Senior ServiceNow Developer

Washington, DC · Remote

$55.25 - $76/hr

Remote for now - possibly quarterly onsite or potential for future onsite requirements Clearance ... Gather, analyze, and document business and system requirements * Lead development reviews and ...

System One

Senior ServiceNow Developer

Washington, DC · Remote

$55.25 - $76/hr

Remote for now - possibly quarterly onsite or potential for future onsite requirements due to ... ITSM, ITOM, ITAM, CMDB, HAM, CSM. Qualifications: * Bachelor's degree and 8+ years of proven ...

SAIC

Lead ServiceNow Developer

Washington, DC · Remote

$61.25 - $84/hr

Public Trust Potential for Remote Work: ORA_HYBRID Description SAIC is looking for a Lead ... Collaborate with Enterprise Architects, Business Analysts, Product Owners, and IT leadership to ...

Motorola

Technical Service Manager

Washington, DC · On-site +1

$90K - $130K/yr

This is a fully remote position, with up to 50% travel to customer sites across North Americ a ... Generate high-level analytical reports for senior management on service performance, customer ...

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Remote Itsm Analyst information

See Edgewater, MD salary details

$28.6K

$69.4K

$119.4K

How much do remote itsm analyst jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote itsm analyst in Edgewater, MD is $69,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $76,700.00 per year, depending on experience, location, and employer.

What is a Remote ITSM Analyst?

A Remote ITSM (Information Technology Service Management) Analyst is a professional who manages and improves IT services for an organization while working from a remote location. Their responsibilities include monitoring IT service processes, handling incident and request management, ensuring compliance with service-level agreements, and analyzing service performance data. They use ITSM tools to streamline workflows, resolve technical issues, and support overall IT service delivery. By working remotely, they leverage digital communication and collaboration platforms to interact with team members and stakeholders.

What are the key skills and qualifications needed to thrive as a Remote ITSM Analyst?

To thrive as a Remote ITSM Analyst, you need a solid understanding of IT service management principles, incident and problem management, and typically a degree in information technology or a related field. Familiarity with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management, as well as ITIL certification, is highly valued. Strong analytical thinking, communication, and problem-solving skills are crucial for collaborating remotely and resolving technical issues efficiently. These skills ensure seamless IT operations, high user satisfaction, and effective service delivery in distributed work environments.

What are some common challenges faced by Remote ITSM Analysts, and how can they be managed effectively?

Remote ITSM Analysts often encounter challenges such as coordinating across time zones, maintaining clear communication with distributed teams, and ensuring prompt incident resolution without being physically present. To manage these effectively, it's important to leverage collaboration tools, establish clear protocols for ticket escalation, and maintain proactive communication with both technical teams and end users. Building strong relationships with colleagues and consistently documenting processes can also help overcome the challenges of remote work and ensure seamless IT service management.

What job categories do people searching Remote Itsm Analyst jobs in Edgewater, MD look for?

The top searched job categories for Remote Itsm Analyst jobs in Edgewater, MD are:

What cities near Edgewater, MD are hiring for Remote Itsm Analyst jobs?

Cities near Edgewater, MD with the most Remote Itsm Analyst job openings:

Remote Itsm Analyst jobs near you

Senior ServiceNow Business Analyst / Coordinator / Project Manager

System One

Washington, DC • Remote

$94K - $122K/yr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

Job Title: Senior ServiceNow Business Analyst / Coordinator / Project Manager Location: Washington, DC – candidates MUST be LOCAL to the DMV area Type: 6 months contract – good chance to extend or roll perm Work Model: Remote for now - possibly quarterly onsite or potential for future onsite requirements Security Clearance: Ability to obtain Public Trust - candidates will be allowed to start without Public Trust within two weeks’ time. Overview We are seeking a Senior ServiceNow Business Analyst / Coordinator / Project Manager to lead ServiceNow initiatives in a federal environment. This role will partner with business and technical teams to gather requirements, manage projects, drive process improvements, and support ServiceNow implementations and enhancements. The ideal candidate brings a strong mix of business analysis, project coordination, stakeholder management, and ServiceNow expertise, with the ability to successfully manage multiple priorities in an Agile environment. Public Trust clearance is required. Responsibilities

  • Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements.
  • Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.
  • Translate business requirements into detailed user stories, functional specifications, and acceptance criteria.
  • Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience.
  • Support backlog management, prioritization, and requirements traceability.
  • Lead ServiceNow implementation, enhancement, integration, and optimization projects.
  • Develop and maintain project plans, schedules, milestones, risk registers, and status reports.
  • Manage project scope, timelines, budgets, resources, dependencies, and deliverables.
  • Facilitate Agile ceremonies, stakeholder meetings, and governance reviews.
  • Monitor project performance and proactively identify and mitigate risks and issues.
  • Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership.
  • Coordinate cross-functional teams to ensure timely execution of project activities.
  • Track action items, decisions, and dependencies across multiple workstreams.
  • Prepare executive-level communications, presentations, dashboards, and status updates.
  • Support organizational change management, training, and adoption efforts.
  • Support implementations and enhancements across ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and CSM.
  • Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives.
  • Participate in testing activities including UAT planning, execution, and defect management.
  • Ensure compliance with ServiceNow best practices and organizational governance standards.
Requirements
  • Bachelor's degree in Information Systems, Business Administration, Project Management, or related field.
  • 8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role.
  • 5+ years supporting ServiceNow implementations and enhancements.
  • Strong understanding of Agile, Scrum, and hybrid delivery methodologies.
  • Experience creating Business Requirements Documents (BRDs), Functional Requirements, User Stories, Process Flows, Project Plans, and Executive Status Reports.
  • Proven experience managing multiple concurrent projects and stakeholders.
  • Excellent analytical, problem-solving, organizational, and communication skills.
  • AI experience with drafting user stories, converting technical configurations into plain-language, and creating project support documentation.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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