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Remote Itil Itsm Jobs in Silver Spring, MD (NOW HIRING)

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

System One

Senior ServiceNow Architect

Baltimore, MD · Remote

$132K - $180K/yr

Hybrid - onsite and remote Responsibilities * Architect, configure, and customize the ServiceNow ... Design and implement Problem Management processes in alignment with agency requirements and ITIL ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests ... Experience with ServiceNow ITSM & ITBM. * Strong communication skills and the ability to exchange ...

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Showing results 21-40

All JobsItil Itsm JobsRemote Itil Itsm JobsRemote Itil Itsm Jobs in Silver Spring, MD

Remote Itil Itsm information

See Silver Spring, MD salary details

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$26

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How much do remote itil itsm jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote itil itsm in Silver Spring, MD is $26.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $30.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in remote ITIL ITSM roles, and how can they be addressed?

Professionals in remote ITIL ITSM roles often encounter challenges such as maintaining clear communication across distributed teams, ensuring consistent adherence to ITIL processes, and quickly resolving incidents without on-site presence. To address these, it is important to leverage robust collaboration tools, establish clear documentation and process guidelines, and hold regular virtual meetings to align team efforts. Building strong relationships with both technical and non-technical stakeholders also helps ensure smooth incident and change management in a remote environment.

What is a remote ITIL ITSM job?

Remote ITIL ITSM jobs involve managing and improving IT services for organizations using the ITIL (Information Technology Infrastructure Library) framework, while working from a remote location. These roles focus on processes like incident management, change management, and service desk operations to ensure efficient and high-quality IT service delivery. Professionals in these positions use ITSM (IT Service Management) tools to monitor, track, and resolve IT issues, helping organizations maintain uptime and meet business objectives. Remote ITIL ITSM jobs require strong communication skills, process-oriented thinking, and expertise in ITIL best practices.

What is the difference between Remote Itil Itsm vs Remote Service Desk Analyst?

AspectRemote Itil ItsmRemote Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic certifications
Work EnvironmentITSM tools, process management, strategic planningHelp desk software, troubleshooting, customer support
Industry UsageIT service management, enterprise ITIT support, customer service roles

Remote Itil Itsm professionals focus on managing IT services, implementing ITIL best practices, and improving service delivery processes. In contrast, Remote Service Desk Analysts primarily handle end-user support, troubleshooting, and resolving technical issues. While both roles require ITIL knowledge, Remote Itil Itsm roles are more strategic and process-oriented, whereas Service Desk Analysts are more customer-facing and operational.

What are the key skills and qualifications needed to thrive as a remote ITIL ITSM professional?

To thrive as a Remote ITIL ITSM professional, you need a solid understanding of IT service management processes, ITIL certification, and experience in managing IT services remotely. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy, along with knowledge of change, incident, and problem management systems, is typically expected. Strong communication, analytical thinking, and problem-solving skills are crucial for effective virtual collaboration and service delivery. These skills and qualifications are vital for ensuring seamless IT operations, high service quality, and efficient resolution of issues in a distributed work environment.
What job categories do people searching Remote Itil Itsm jobs in Silver Spring, MD look for? The top searched job categories for Remote Itil Itsm jobs in Silver Spring, MD are:
Remote Itil Itsm jobs near you
Infographic showing various Remote Itil Itsm job openings in Silver Spring, MD as of August 2026, with employment types broken down into 82% Full Time, 7% Part Time, and 11% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $54,772 per year, or $26.3 per hour.

Senior ServiceNow Architect

System One

Baltimore, MD • Remote

$132K - $180K/yr

Contractor

Re-posted 3 days ago

Job description

Job Title: Senior ServiceNow Architect Location: Baltimore, Maryland Type: Contract To Hire Contractor Work Model: Hybrid – onsite and remote

Responsibilities

  • Architect, configure, and customize the ServiceNow platform to meet organizational needs across multiple teams and business units.
  • Define and manage data structures, including tables, fields, and relationships, ensuring scalability and data integrity.
  • Design, develop, and implement business rules, workflows, UI policies, and client/server-side scripting to automate processes and improve efficiency.
  • Establish and manage roles, groups, and access controls aligned with organizational security and compliance requirements.
  • Provide ongoing support for workflow-related issues, incidents, and user stories, ensuring timely resolution and continuous improvement (Both Jira and ServiceNow).
  • Enhance existing Incident Management workflows, including the definition and implementation of SLAs, escalations, and approval processes.
  • Design and implement Problem Management processes in alignment with agency requirements and ITIL best practices.
  • Architect and implement the Change Management module, ensuring governance, risk mitigation, and compliance with ITIL standards (Both Jira and ServiceNow).
  • Design, develop, and maintain the Service Catalog, including service requests and offerings as defined by the organization.
  • Streamline requests fulfillment through automation and orchestration.
  • Integrate ServiceNow with internal and external applications using APIs, web services, and middleware technologies.
  • Implement automation through workflows, scripting, and orchestration tools.
  • Develop and maintain reports and dashboards to provide actionable insights into IT service performance.
  • Customize and enhance reporting capabilities within the ServiceNow platform.
  • Plan, test, and execute platform upgrades, patches, and updates to ensure system security, stability, and performance.
  • Design and implement the Knowledge Management module to improve information sharing and self-service capabilities.
  • Identify and resolve performance and scalability issues, ensuring optimal platform operation.
  • Provide training and guidance to end-users, stakeholders, and administrators.
  • Maintain comprehensive documentation of configurations, processes, and best practices.
  • Design, implement, and maintain the Configuration Management Database (CMDB), including data modeling, CI relationships, data governance, and integration with discovery tools to ensure data accuracy and reliability.
  • Support Jira development and administration activities, including workflow configuration, custom fields, issue types, dashboards, and integrations with ServiceNow to enable seamless collaboration and tracking across platforms.
  • Create and configure Jira projects, including defining workflows, issue types, custom fields, permissions, and notification schemes.
  • Design and standardize Jira project templates to support multiple teams and ensure consistency across development and service workflows.

Requirements

  • Minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
  • Minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
  • Minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
  • Minimum of five (5) years of experience creating, configuring, and administering Jira projects, including workflows, issue types, custom fields, dashboards, permissions, and integrations with ServiceNow to support cross-platform collaboration.
  • Minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
  • Minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
  • Familiarity with integrating ServiceNow with other systems and applications.
  • Ability to create and customize reports and dashboards within ServiceNow.
  • Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
  • Experience with planning and executing ServiceNow platform upgrades and migrations.
  • Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
  • ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ITIL (Information Technology Infrastructure Library) certification.
  • Must be able to complete a required fingerprint background investigation.

#M- #LI- Ref: #856-Baltimore-S1