Milwaukee, WI · On-site +1
$32.66/hr
Role Summary This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for ...
Milwaukee, WI · On-site +1
$32.66/hr
Role Summary This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for ...
Milwaukee, WI · On-site +1
$32.66/hr
Role Summary This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for ...
Milwaukee, WI · On-site +1
$32.66/hr
Role Summary This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for ...
$15.53 - $17.58
5% of jobs
$17.58 - $19.63
10% of jobs
$21.58 is the 25th percentile. Wages below this are outliers.
$19.63 - $21.68
11% of jobs
$21.68 - $23.73
2% of jobs
$23.73 - $25.79
17% of jobs
The median wage is $27.84 / hr.
$25.79 - $27.84
5% of jobs
$27.84 - $29.89
10% of jobs
$29.89 - $31.94
11% of jobs
$32.78 is the 75th percentile. Wages above this are outliers.
$31.94 - $33.99
12% of jobs
$33.99 - $36.04
11% of jobs
$36.04 - $38.09
7% of jobs
$15
$27
$38
| Aspect | Remote Italian | Remote Translator |
|---|---|---|
| Required Credentials | Language proficiency, possibly certification in Italian language | Language proficiency, translation certification (e.g., ATA) |
| Work Environment | Home-based, flexible hours, digital communication tools | Home-based, flexible hours, digital communication tools |
| Industry Usage | Customer service, content creation, localization | Document translation, localization, interpretation |
| Common Search Intent | Jobs involving Italian language skills for various roles | Translation and interpretation jobs involving Italian |
Remote Italian roles typically involve working in customer service, content creation, or localization, requiring Italian language skills and sometimes certification. Remote Translators focus specifically on translating documents or interpreting, often needing translation certifications. Both roles are home-based, flexible, and industry-related, but their primary functions differ: one emphasizes language skills for diverse tasks, the other specializes in translation services.
Remote jobs that use Italian include positions like online tutor, remote document review attorney, and bilingual customer service representative. In this field, you may use your mastery of Italian as a foreign language to help students study, translate or transcribe content between languages, interpret live video, or teach aspects of Italian culture. Many details of a remote job that uses Italian depend on the role. If you work as a teacher or tutor, use webcams and live video feeds to interact with students, whereas a translator just needs to receive documents through email. Translators often work with agencies or job boards to help ensure a steady supply of work.
Milwaukee, WI • On-site, Remote
$32.66/hr
Full-time
Re-posted 5 days ago
8.0
Based on 73 frontline employees who took The Breakroom Quiz
163rd of 301 rated insurance
Role Summary
This role is part of the Client Services Operations organization and supports the day-to-day servicing needs of clients and Financial Representatives. The position is responsible for delivering high-quality client service through accurate transaction processing, issue resolution, and clear communication across a range of investment-related inquiries. Associates in this role handle phone-based and transactional work, navigate multiple systems, and follow established processes while applying sound judgment to resolve more complex scenarios. The focus is on operational excellence, risk awareness, and providing a consistent, professional client experience.
Primary Duties and ResponsibilitiesDelivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment.
Proficient in resolving basic and intermediate (semi-complex) inquiries and transactions from Financial Representatives and clients within a registered area, while continuing to develop proficiency in more complex work.
Researches and evaluates potential solutions to complex problems, which may require identifying root causes and navigating deviations from standard procedures.
Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary transfers.
Effectively de-escalates challenging client situations while guiding clients through complex or unique inquiries.
Serves as a trusted advocate for Financial Representatives and partners with them to meet client needs.
Embraces new technology and promotes website and self-service capabilities by educating clients and field partners, while understanding the risks and impacts transactions may have on clients or policies.
Understands how systems connect to processes and outcomes.
Drives change and supports continuous improvement by helping develop processes and provisions to accommodate evolving business needs.
Fosters professional relationships with clients to enhance brand loyalty.
Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
Adapts work priorities to meet changing business and customer demands.
Associate degree in business or a related field, or an equivalent combination of education and experience.
Minimum of two years of related customer service experience with demonstrated customer service skills.
Advanced understanding of investment or income products or markets (e.g., VA, VL, VUL, Retirement, or Business markets).
Basic understanding of tax implications.
Strong written and verbal communication skills.
Ability to multitask and manage a high volume of calls or caseloads with a high degree of accuracy.
Strong organizational skills with the ability to prioritize tasks effectively.
Demonstrated desire to continuously learn and improve.
Strong problem-solving skills with the ability to provide effective options and solutions.
Demonstrated computer proficiency with solid keyboarding skills and experience using common software applications.
Compensation Range:
Pay Range - Start:
$21.77Pay Range - End:
$32.66Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
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Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.
Finance and insurance
5,001 - 10,000 Employees
Milwaukee, WI, US
