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Remote It Jobs in West Springfield, MA (NOW HIRING)

NYGCI

Expert SalesForce Developer

Hartford, CT · On-site +1

$56.50 - $74.75/hr

... their IT risk and maximize their IT performance. E xpert SalesForce Developer Hartford , CT 06107 Contract Description Looking for an expert SalesForce Developer (Hands On). Remote until COVID ...

Kemper

SVP, Chief Technology Officer (CTO)

Hartford, CT · On-site +1

... IL, Remote-MI, Remote-NJ, St. Louis, Missouri Details Kemper is one of the nation's leading ... The CTO works in partnership with the CIO to shape the long-term technology vision while ensuring ...

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All JobsIt JobsRemote It JobsRemote It Jobs in West Springfield, MA

Remote It information

See West Springfield, MA salary details

$15

$27

$37

How much do remote it jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote it in West Springfield, MA is $27.58, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $33.08 per hour, depending on experience, location, and employer.

What are remote IT jobs?

Remote IT jobs are positions in the information technology field that allow professionals to work from locations outside of a traditional office, often from home. These roles include a wide range of specializations such as software development, technical support, network administration, cybersecurity, and IT project management. Remote IT jobs leverage digital communication and collaboration tools to enable employees to perform their duties efficiently from anywhere with internet access. This flexibility often leads to improved work-life balance and access to a broader job market for IT professionals.

What are some common challenges faced by remote IT professionals, and how can they be effectively managed?

Remote IT professionals often encounter challenges like communication barriers, time zone differences, and difficulty accessing on-site hardware. To manage these, it's important to establish clear communication channels with your team, use remote monitoring and management tools, and schedule regular check-ins. Building strong documentation practices and staying proactive with cybersecurity measures also help ensure smooth operations and collaboration.

What are the key skills and qualifications needed to thrive as a remote IT professional, and why are they important?

To thrive as a Remote IT professional, you need a solid background in computer systems, networking, troubleshooting, and often a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, VPNs, and cloud platforms such as AWS or Azure is typically required. Strong problem-solving, time management, and communication skills are vital for collaborating effectively and supporting users remotely. These skills and qualifications are crucial to ensure reliable technical support and maintain seamless IT operations in distributed work environments.

What are remote IT jobs?

Remote IT jobs involve performing duties related to information technology from a remote location. These tech careers typically take two forms. First, remote IT workers may travel to a client’s site to provide face-to-face customer service or offer computer troubleshooting or repair help. Second, remote working may also mean performing IT tasks for a company over the internet instead of in the company’s offices. Remote IT professionals may have the same responsibilities for providing software support, database solutions, and other information technology services as IT workers who work in offices full-time.

What is the difference between Remote IT vs Remote Network Technician?

AspectRemote ITRemote Network Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentRemote support, troubleshooting, software managementRemote network setup, monitoring, troubleshooting
Industry UsageIT service providers, tech companies, support desksTelecommunications, enterprise networks, ISPs

Remote IT professionals focus on software, hardware support, and general IT services remotely, while Remote Network Technicians specialize in network infrastructure, configuration, and troubleshooting. Both roles often require similar certifications and work environments but differ in technical focus and industry applications.

More about Remote It jobs
What are the most commonly searched types of It jobs in West Springfield, MA? The most popular types of It jobs in West Springfield, MA are:
What cities near West Springfield, MA are hiring for Remote It jobs? Cities near West Springfield, MA with the most Remote It job openings:
Remote It jobs near you
Infographic showing various Remote It job openings in West Springfield, MA as of August 2026, with employment types broken down into 70% Full Time, 8% Part Time, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,359 per year, or $27.6 per hour.

Client Success Manager (MSP) - IT Services & Marketing (Remote)

Evernet

Tolland, CT • On-site, Remote

Part-time

Re-posted 3 hours ago

Job description

Client Success Manager (MSP) - IT Services & Marketing (Remote)
Fully Remote | Part-Time | Opportunity to Grow into Full-Time
Build Relationships. Deliver Exceptional Service. Grow With Us.
Do you thrive on building lasting client relationships and becoming the trusted person clients rely on?
Do you enjoy working with business owners, solving problems, and ensuring every client receives an outstanding experience?
If you have experience working for an IT Managed Service Provider (MSP), this could be the perfect opportunity for you.
EVERNET Consulting is a growing IT Managed Services & Marketing firm looking for an experienced Client Success Manager to become the primary point of contact for our clients after onboarding. You'll work alongside our IT and Marketing teams to ensure every client receives exceptional service while helping strengthen long-term partnerships that drive our continued growth.
• Experience with Autotask PSA is highly preferred. Candidates with Autotask experience, MSP account management, client success, service coordination, or billing experience are especially encouraged to apply.
This is a 100% remote, part-time position with a clear path to becoming full-time as our company continues to grow.
If you enjoy talking with clients, coordinating with technical teams, keeping accounts organized, and making sure nothing falls through the cracks-you'll fit right in.
What You'll Do
As our Client Success Manager, you'll serve as the trusted advisor for your assigned clients, ensuring they receive exceptional service while coordinating closely with our IT and Marketing teams.
You'll build relationships, oversee account health, coordinate billing communications, conduct regular business reviews, identify growth opportunities, and help ensure our clients continue to view EVERNET as a trusted long-term partner.
Client Relationship Management
  • Serve as the primary point of contact for assigned client accounts
  • Build strong, long-term relationships through proactive communication
  • Conduct regular client check-ins, account reviews, and business reviews
  • Coordinate service requests with our IT and Marketing teams
  • Ensure projects and ongoing services stay on track
  • Identify opportunities to expand services and strengthen client partnerships
  • Resolve concerns quickly while delivering an outstanding client experience

Billing & Account Coordination
  • Answer client billing questions professionally and confidently
  • Follow up on invoices and outstanding balances
  • Coordinate billing adjustments with internal departments
  • Help clients navigate payment portals and billing processes
  • Review delivered services to help ensure accurate invoicing
  • Perform vendor reconciliations with exceptional attention to detail

Service Quality & Team Collaboration
  • Review ticket quality and documentation
  • Maintain detailed notes within Autotask PSA and other business systems
  • Collaborate with technicians, marketing specialists, and leadership
  • Help improve internal processes and client satisfaction
  • Represent EVERNET professionally in every interaction

What We're Looking For
Required
  • Outstanding communication and relationship-building skills
  • Professional and confident phone presence
  • Comfortable speaking with clients throughout the day
  • Exceptional organization and attention to detail
  • Ability to manage multiple client accounts and priorities
  • Strong problem-solving skills and follow-through
  • Self-motivated with the ability to work independently from home
  • Dedicated, distraction-free home office

Preferred
  • Experience working for an IT Managed Service Provider (MSP)
  • Client Success or Account Management experience
  • Marketing agency or digital marketing experience
  • Autotask PSA experience
  • QuickBooks experience
  • Experience with ticketing systems and PSA platforms
  • Microsoft 365 experience
  • Familiarity with managed IT services
  • Experience supporting law firms, healthcare organizations, accounting firms, financial institutions, or other professional service businesses

This Position Is Perfect For Someone Who...
  • Loves building long-term client relationships
  • Enjoys being the trusted "go-to" person clients ask for by name
  • Takes ownership and follows through
  • Likes staying organized and keeping moving parts on track
  • Wants to grow with a company instead of simply filling a role
  • Thrives in a fast-paced, collaborative environment where your work truly makes a difference

Success Looks Like
You'll be successful when you:
  • Build strong, lasting client relationships
  • Help retain and grow existing accounts
  • Keep communication proactive, clear, and professional
  • Ensure billing questions are resolved quickly
  • Maintain excellent documentation
  • Collaborate effectively with internal teams
  • Deliver a world-class client experience every day

About EVERNET Consulting
EVERNET Consulting is a growing IT Managed Services and Marketing firm serving businesses throughout the United States.
We partner with law firms, healthcare organizations, accounting firms, financial institutions, manufacturers, and other professional businesses by providing:
  • Managed IT Services
  • Cybersecurity
  • Cloud Solutions
  • Digital Marketing
  • Strategic Consulting

Our mission is simple:
Deliver exceptional service while becoming a trusted partner our clients can rely on.
Why You'll Love Working Here
  • 100% Remote
  • Flexible part-time schedule
  • Opportunity to transition into a full-time role
  • Competitive compensation based on experience
  • Work directly with leadership
  • Help shape processes in a growing company
  • Support clients across multiple industries
  • Collaborative, supportive team environment
  • Real opportunities for professional growth and advancement

Important
This is a client-facing position requiring frequent phone communication.
A significant portion of your day will include client check-ins, account reviews, billing conversations, service follow-ups, and coordinating with our internal teams.
If you enjoy building relationships over the phone, solving problems, and becoming a trusted resource for clients, you'll thrive in this role.
If you strongly prefer primarily email-based communication, this position may not be the best fit.
Ready to Grow With Us?
If you're looking for more than just another remote job-and want an opportunity to build your career with a growing IT Managed Services and Marketing firm-we'd love to hear from you.
Apply today and tell us why you'd be a great fit for EVERNET Consulting.
Build Relationships. Deliver Excellence. Grow Your Career.

Apply