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Remote It Jobs in Sandy, UT (NOW HIRING)

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT ... Working Conditions: * Professional office environment with opportunities for remote work.

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

#LI-remote Location: Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring ...

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How much do remote it jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote it in Sandy, UT is $26.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $31.54 per hour, depending on experience, location, and employer.

What are remote IT jobs?

Remote IT jobs are positions in the information technology field that allow professionals to work from locations outside of a traditional office, often from home. These roles include a wide range of specializations such as software development, technical support, network administration, cybersecurity, and IT project management. Remote IT jobs leverage digital communication and collaboration tools to enable employees to perform their duties efficiently from anywhere with internet access. This flexibility often leads to improved work-life balance and access to a broader job market for IT professionals.

What are some common challenges faced by remote IT professionals, and how can they be effectively managed?

Remote IT professionals often encounter challenges like communication barriers, time zone differences, and difficulty accessing on-site hardware. To manage these, it's important to establish clear communication channels with your team, use remote monitoring and management tools, and schedule regular check-ins. Building strong documentation practices and staying proactive with cybersecurity measures also help ensure smooth operations and collaboration.

What are the key skills and qualifications needed to thrive as a remote IT professional, and why are they important?

To thrive as a Remote IT professional, you need a solid background in computer systems, networking, troubleshooting, and often a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, VPNs, and cloud platforms such as AWS or Azure is typically required. Strong problem-solving, time management, and communication skills are vital for collaborating effectively and supporting users remotely. These skills and qualifications are crucial to ensure reliable technical support and maintain seamless IT operations in distributed work environments.

What are remote IT jobs?

Remote IT jobs involve performing duties related to information technology from a remote location. These tech careers typically take two forms. First, remote IT workers may travel to a client’s site to provide face-to-face customer service or offer computer troubleshooting or repair help. Second, remote working may also mean performing IT tasks for a company over the internet instead of in the company’s offices. Remote IT professionals may have the same responsibilities for providing software support, database solutions, and other information technology services as IT workers who work in offices full-time.

What is the difference between Remote IT vs Remote Network Technician?

AspectRemote ITRemote Network Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentRemote support, troubleshooting, software managementRemote network setup, monitoring, troubleshooting
Industry UsageIT service providers, tech companies, support desksTelecommunications, enterprise networks, ISPs

Remote IT professionals focus on software, hardware support, and general IT services remotely, while Remote Network Technicians specialize in network infrastructure, configuration, and troubleshooting. Both roles often require similar certifications and work environments but differ in technical focus and industry applications.

More about Remote It jobs
What are the most commonly searched types of It jobs in Sandy, UT? The most popular types of It jobs in Sandy, UT are:
What are popular job titles related to Remote It jobs in Sandy, UT? For Remote It jobs in Sandy, UT, the most frequently searched job titles are:
What cities near Sandy, UT are hiring for Remote It jobs? Cities near Sandy, UT with the most Remote It job openings:
Remote It jobs near you
Infographic showing various Remote It job openings in Sandy, UT as of August 2026, with employment types broken down into 69% Full Time, 10% Part Time, and 21% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,699 per year, or $26.3 per hour.

Client Success Manager

Nexus IT Inc

Salt Lake City, UT • On-site, Remote

$80K - $104K/yr

Full-time

Posted 17 days ago

Job description

Description

Position: Client Success Manager

Location: Salt Lake City, UT

Department: Client Success Team

Reports To: Front Line Service POD Team Lead (TL)

Salary/Pay: $80K - $104K / Year - Commensurate with experience and education

FLSA Status: Full-Time, Exempt


About the Company

Founded in 1998, Nexus IT has evolved into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We are a purpose-driven organization that prioritizes people, relationships, and results. Our Mission, Vision, and Values shape our culture and influence every client interaction.


Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is experiencing rapid growth. The Client Success Manager plays a critical role in ensuring that as we scale, our clients continue to receive exceptional service, strategic guidance, and reliable technology outcomes.


Purpose of the Role:

The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their environments remain secure.


How You Create Value:

You create value by building strong client relationships, ensuring satisfaction, and aligning client technology strategies with their business needs. Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT investments while keeping their environments secure and future-ready.


Essential Duties and Responsibilities:

  • Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level of client satisfaction and retention.
  • Collaborate with internal teams (Service Desk, Escalations, NOC) to ensure client environments are well maintained and issues are resolved efficiently.
  • Maintain high-quality documentation for client environments, including device setups, software updates, policy changes, and compliance records.
  • Develop and maintain IT roadmaps for clients, ensuring their environments remain secure, up to date, and aligned with business objectives.
  • Proactively monitor and track technical KPIs and other key service performance metrics. Use findings to drive improvements in service delivery and report key insights to leadership.
  • Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics.
  • Collaborate with account managers to ensure alignment of technical services with client needs and identify opportunities for potential service improvements or upgrades.
  • Drive client retention within your assigned book of accounts through a proactive TBR/roadmap cadence, timely escalation resolution, and consistent CSAT performance.

Working Conditions:

  • Professional office environment with opportunities for remote work.
  • Occasional on-site visits to client locations may be required.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.

Requirements

Experience and Education:

  • 5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment.
  • Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+. Technical certifications (A+, Server+, Network+, Security+, Linux+) are a plus but not required.
  • Familiarity with M365 administration, cybersecurity practices, and IT strategy development.
  • Bachelor's degree in IT, Business, or a related field preferred but not required.
  • Excellent communication, interpersonal, and project management skills.

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