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Remote It Jobs in Decatur, AL (NOW HIRING)

Summit 7 Systems

Service Desk Dispatcher

AL · On-site +1

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Shift 1: Huntsville, AL / Remote Shift 2: Huntsville, AL Shift 3: Huntsville, AL Salary*: $35,000 ... An IT service desk dispatcher is the operational hub of a support team. They triage incoming ...

Zaden Tech

Technical Product Manager

Huntsville, AL · On-site +1

$170K/yr

Zaden Technologies is looking for a Technical Product Manager to own the critical bridge between ... This position is either hybrid in Huntsville, Alabama or Remote w/ 10-20% travel. Role ...

Deloitte

Epic Denials Management Operator

Huntsville, AL · Remote

$17.75 - $23.75/hr

Bachelor's degree in information technology, business, healthcare, or a related field; or ... This is a primarily remote role supporting enterprise Epic support, with minimal travel and ...

SAIC

OpenGL Developer

Huntsville, AL · On-site +1

$48.25 - $65/hr

None Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Open GL Developer to join ... Information Technology, Software and Systems Engineering and Information Assurance. Duties and ...

Summit 7 Systems

Service Desk Dispatcher

Huntsville, AL · Remote

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

An IT service desk dispatcher is the operational hub of a support team. They triage incoming ... environment or remote from home. Must be able to remain in a stationary position for extended ...

Summit 7 Systems

Vulnerability Analyst

AL · On-site +1

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Fully Remote Salary*: $55,000 - $75,000 *Dependent upon qualifications Summit 7 is here to rise ... Bachelor's degree in IT, Computer Science, Cybersecurity, or a related field. * Azure Gov Cloud and ...

PingWind

AI Solution Engineer- Ops

Huntsville, AL · On-site +1

$121K - $169K/yr

... days remote Position Description This position supports the Golden Dome Supply Chain Enterprise ... We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply ...

PingWind

AI Solution Engineer- Ops

Huntsville, AL · On-site +1

$121K - $169K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... days remote Position Description This position supports the Golden Dome Supply Chain Enterprise ... We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply ...

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All JobsIt JobsRemote It JobsRemote It Jobs in Decatur, AL

Remote It information

See Decatur, AL salary details

$14

$25

$35

How much do remote it jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote it in Decatur, AL is $25.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $31.11 per hour, depending on experience, location, and employer.

What are remote IT jobs?

Remote IT jobs are positions in the information technology field that allow professionals to work from locations outside of a traditional office, often from home. These roles include a wide range of specializations such as software development, technical support, network administration, cybersecurity, and IT project management. Remote IT jobs leverage digital communication and collaboration tools to enable employees to perform their duties efficiently from anywhere with internet access. This flexibility often leads to improved work-life balance and access to a broader job market for IT professionals.

What are remote IT jobs?

Remote IT jobs involve performing duties related to information technology from a remote location. These tech careers typically take two forms. First, remote IT workers may travel to a client’s site to provide face-to-face customer service or offer computer troubleshooting or repair help. Second, remote working may also mean performing IT tasks for a company over the internet instead of in the company’s offices. Remote IT professionals may have the same responsibilities for providing software support, database solutions, and other information technology services as IT workers who work in offices full-time.

What are some common challenges faced by remote IT professionals, and how can they be effectively managed?

Remote IT professionals often encounter challenges like communication barriers, time zone differences, and difficulty accessing on-site hardware. To manage these, it's important to establish clear communication channels with your team, use remote monitoring and management tools, and schedule regular check-ins. Building strong documentation practices and staying proactive with cybersecurity measures also help ensure smooth operations and collaboration.

What are the key skills and qualifications needed to thrive as a remote IT professional, and why are they important?

To thrive as a Remote IT professional, you need a solid background in computer systems, networking, troubleshooting, and often a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, VPNs, and cloud platforms such as AWS or Azure is typically required. Strong problem-solving, time management, and communication skills are vital for collaborating effectively and supporting users remotely. These skills and qualifications are crucial to ensure reliable technical support and maintain seamless IT operations in distributed work environments.

What is the difference between Remote IT vs Remote Network Technician?

AspectRemote ITRemote Network Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentRemote support, troubleshooting, software managementRemote network setup, monitoring, troubleshooting
Industry UsageIT service providers, tech companies, support desksTelecommunications, enterprise networks, ISPs

Remote IT professionals focus on software, hardware support, and general IT services remotely, while Remote Network Technicians specialize in network infrastructure, configuration, and troubleshooting. Both roles often require similar certifications and work environments but differ in technical focus and industry applications.

Can you work remotely as an IT?

Yes, many IT roles can be performed remotely, especially those involving software development, network support, cybersecurity, and help desk services. Remote work in IT often requires strong communication skills, familiarity with remote collaboration tools, and relevant certifications. However, some positions may require on-site presence for hardware setup or physical maintenance.

What is the best remote IT job to work remotely?

Remote IT jobs such as network administrator, cybersecurity analyst, and systems engineer are highly suitable for remote work due to their reliance on digital tools and remote access. These roles often require technical skills, certifications, and familiarity with remote collaboration platforms, making them well-suited for a remote work environment.
More about Remote It jobs

What are the most commonly searched types of It jobs in Decatur, AL?

The most popular types of It jobs in Decatur, AL are:

What are popular job titles related to Remote It jobs in Decatur, AL?

For Remote It jobs in Decatur, AL, the most frequently searched job titles are:

What cities near Decatur, AL are hiring for Remote It jobs?

Cities near Decatur, AL with the most Remote It job openings:

Remote It jobs near you
Infographic showing various Remote It job openings in Decatur, AL as of August 2026, with employment types broken down into 83% Full Time, 7% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,962 per year, or $25.9 per hour.

Service Desk Dispatcher

Summit 7 Systems

AL • On-site, Remote

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Position Title:
Service Desk Dispatcher
Position Type:
Full-Time / Exempt
Clearance:
None
Location:
Shift 1: Huntsville, AL / Remote
Shift 2: Huntsville, AL
Shift 3: Huntsville, AL
Salary*:
$35,000 - $45,000
*Dependent upon qualifications
  • Excellent health/dental benefits from BCBS of Alabama (accepted nationwide through the PPO network)
  • See into the future with our luxurious VSP vision benefits
  • Prepare for the long-haul courtesy of our 401k with company matching
  • Unlimited mobile phone plan
  • 10 days' vacation, 7 days sick time
  • Bonuses and salary increase potential via our certifications plan

Summit 7 is a people incubator. Summit 7 employees regularly speak at conferences, and architect environments for Inc. 5000 or top Defense and Aerospace companies. They also write industry leading books. Summit 7 has a history of employing some of the leading Microsoft experts in knowledge management and security. Continuing this practice, the team is comprised today of rock star administrators, developers, and architects that are the guiding voices amongst tech forums and in the boardrooms of our clients. Additionally, Summit 7 is in the serious business of protecting the US defense industrial base from cyber threats and helping them meet challenging security and regulatory compliance challenges.
An IT service desk dispatcher is the operational hub of a support team. They triage incoming requests, assign tickets to technicians based on technical skill and availability, track ticket statuses, and escalate high-priority issues to ensure fast resolution times and accurate billing.
Key Responsibilities:
  • Single Point of Contact: Acting as the liaison between the customer, end-users, and technical staff.
  • Resource Matching: Prioritizing tickets and assigning them to Tier 1, Tier 2, or other resources appropriately.
  • SLA & Queue Management: Monitoring queues to prevent tickets from aging and making sure Service Level Agreements are met.
  • Billing Readiness: Checking and approving completed tickets for payroll and client invoicing.

Essential Functions:
  • Knowledge of Service Level Agreements and Ticket priorities.
  • Basic understanding of potential client issues
  • Must understand different Service Types and assign accordingly.
  • Able to manage many incoming phone calls and emails in a fast-paced environment.
  • Able to communicate effectively with all departments.
  • Engage with the Service Desk Leads regarding all High-Priority incidents.
  • Able to follow procedures, guidelines, and policies outlined in Knowledge Base.
  • Able to create documentation for procedures, guidelines, and policies in Knowledge Base.
  • Assist with User Audits and other duties as described.
  • Consistently documenting changes and updates to client information as required
  • Communication with clients as required; acknowledgment of ticket receipt, keeping them informed of incident progress

Additional responsibilities and skills include, but are not limited to:
  • Proven communication skills and customer support experience or experience as a Dispatcher
  • Strong phone contact handling skills and active listening
  • Attention to detail and the ability to multitask.
  • Resolute dedication to unparalleled customer service.
  • Fast turnaround of client requests.
  • Ability to work in a team and communicate effectively.
  • Ensure requests are routed to the proper resource to be resolved quickly and efficiently
  • Escalate service requests appropriately
  • Responsible for entering all time and expenses as they occur
  • Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
  • Enhancing customer relations
  • Demonstrate professional attitude with clients over the phone, on-site, and through emails to resolve all client requests/questions
  • Other duties as assigned

Requirements:
  • High School Diploma or Equivalent
  • Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
  • Use of Windows 10/11 and Microsoft Office applications
  • Proven customer service skills
  • Ability to work independently and a strong desire for personal and professional development
  • S. citizen with the ability to pass an extensive background check

Optional/Desired:
  • Experience using ServiceNow, Kaseya, or other ITSM/ITAM Tools
  • CompTIA Security+ Certification
  • ITIL v4

Work Conditions
Work may be performed in an office environment or remote from home. Must be able to remain in a stationary position for extended periods of time. The person in this position may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and may operate other office productivity machinery, such as a copy machine or printer. May occasionally need to position self to maintain computers, including under the desks and in the server closet. The person in this position frequently communicates with employees and clients via telephone, chat, and email. Must be able to exchange accurate information in these solutions.
Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.

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