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Remote It Tech Jobs in Boston, MA (NOW HIRING)

BES Software

IT Specialist

Boston, MA · Remote

IT Support Technician is responsible for the efficient handling of support requests pertaining to ... Utilize remote monitoring and management software to efficiently troubleshoot and maintain software ...

New

BES Software

IT Specialist

Phoenix, AZ · On-site +1

IT Support Technician is responsible for the efficient handling of support requests pertaining to ... Utilize remote monitoring and management software to efficiently troubleshoot and maintain software ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... IT team Own the office meeting rooms, ensuring A/V and conferencing systems (Teams) are always ...

Coralogix

IT Technician

Boston, MA · On-site +1

$95K - $130K/yr

We are looking for a proactive and service-oriented IT Technician to join our Global IT team. The ideal candidate is passionate about delivering excellent employee support, improving IT operations ...

Insource Services, Inc.

IT Manager

Boston, MA · On-site +1

$90K - $222K/yr

Protecting your information and ensuring a secure recruitment process are our top priorities. About Insource: Insource provides expertise to our clients in the areas of HR, Finance, and Technology.

Insource Services, Inc.

IT Manager

Boston, MA · Remote

$90K - $222K/yr

Protecting your information and ensuring a secure recruitment process are our top priorities.About Insource:Insource provides expertise to our clients in the areas of HR, Finance, and Technology. Our ...

envelio

IT Operations & Security Manager

Boston, MA · On-site +1

$110K - $135K/yr

S. information security and IT operations programs, ensuring our business is secure, compliant, and ... Hybrid - Boston, MA preferred, or Remote (Eastern Time Zone). Travel: Travel to Boston Office ...

Watts

IT Risk & Compliance Analyst

Andover, MA · On-site +1

$95K - $95K/yr

This role is remote and may be based anywhere within the United States. Primary Job Duties and Responsibilities * Coordinate IT compliance, audit-related activities, and cybersecurity findings ...

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Akima, LLC

IT Systems Engineer I

Lincoln, MA · Remote

$85K - $91K/yr

Tundra Federal is seeking a highly motivated, self-directed individual to fill the travel/remote ... Knowledge of USAF IT technical standards and processes a plus. * Experience with customer ...

Humana

IT Project Manager

Boston, MA · Hybrid

$107K - $126K/yr

Become a part of our caring community The IT Project Manager will serve as a critical partner to Network Engineering and Operations, driving execution, structure, and visibility across site readiness ...

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All JobsIt Tech JobsRemote It Tech JobsRemote It Tech Jobs in Boston, MA

Remote It Tech information

See Boston, MA salary details

$31.5K

$52.1K

$84.7K

How much do remote it tech jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote it tech in Boston, MA is $52,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $59,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote It Tech vs Network Support Specialist?

AspectRemote It TechNetwork Support Specialist
CertificationsCompTIA A+, Network+, Cisco CCNA (optional)CompTIA Network+, Cisco CCNA, or similar
Work EnvironmentRemote, home office setupPrimarily on-site or hybrid, some remote options
Industry UsageIT services, tech support, help deskNetwork infrastructure, enterprise support
Job FocusGeneral IT support, troubleshooting, hardware/softwareNetwork configuration, troubleshooting, security

Remote It Tech and Network Support Specialist roles share certifications and industry usage but differ mainly in focus. Remote It Techs handle broad IT support remotely, while Network Support Specialists focus specifically on network infrastructure, often on-site. Both roles are essential in IT, but their daily tasks and environments vary.

What is a Remote IT Tech?

A Remote IT Tech, or Remote Information Technology Technician, is a professional who provides technical support and troubleshooting services to clients or organizations from a remote location. They handle issues such as software installation, hardware troubleshooting, network connectivity, and cybersecurity concerns using remote access tools. This role allows companies to resolve technical problems quickly without needing on-site visits, making IT support more efficient and accessible. Remote IT Techs often communicate with users via phone, email, or chat to diagnose and resolve technical problems.

What are some common challenges faced by remote IT techs, and how can they be addressed?

Remote IT Techs often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining security for remote connections. To address these, it's important to become proficient with remote desktop tools, establish clear communication channels with users and team members, and stay updated on cybersecurity best practices. Building strong documentation habits and fostering a proactive support approach also help ensure smooth operations and effective problem-solving in a remote environment.

What are the key skills and qualifications needed to thrive as a remote IT tech?

To thrive as a Remote IT Tech, you need strong problem-solving abilities, a solid understanding of networking, hardware, and software troubleshooting, and typically an associate degree or relevant certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems, and VPNs is often required for efficient issue resolution. Excellent communication skills, patience, and the ability to work independently help set top performers apart in this role. These skills and qualities are crucial for providing timely, effective tech support and maintaining productivity in a remote work environment.
What are the most commonly searched types of It Tech jobs in Boston, MA? The most popular types of It Tech jobs in Boston, MA are:
Remote It Tech jobs near you
Infographic showing various Remote It Tech job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 13% Part Time, 13% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,144 per year, or $25.1 per hour.

IT Specialist

BES Software

Boston, MA • Remote

Full-time

Medical, Dental, Vision, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

IT Support Technician is responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors.

Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. An understanding of networking, various operating systems, cloud services including Google G Suite, Workplace, communications, remote management tools, and other technologies commonly used today will be vital to the success of the IT Support Technician.

How you will make an impact:

Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company

Order/deploy hardware for new and existing employees, as well as receive hardware returns.

Process any adds, removes, or changes to staff accounts on the various company systems

Work with vendors for hardware repairs

Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software

Respond to help desk requests in a prompt and professional manner

Record events and problems and their resolution in ticket logs

Write technical documentation and knowledge base articles

Escalate or direct help desk requests to the appropriate teams, departments, and management.

Provide accurate information on IT products, systems, or services

Pass on any feedback or suggestions by staff to management or the appropriate internal team

Identify and suggest possible improvements on procedures

Perform designated job tasks efficiently and within the provided time frame.

Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.

Attend virtual meetings, provide updates on progress, and actively participate in discussions.

Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.

Requirements

How you will grab our attention:

Expertise in Microsoft Windows environment, including hardware troubleshooting

Working knowledge of help desk, remote monitoring and management, and antivirus software

Hands on experience of installing IT hardware and software for Windows and Apple products

Experience with cloud-based services (Workplace, Google G Suite, etc)

Strong interpersonal skills

Strong organizational and process management skills

Able to articulate complex concepts in a meaningful and understandable way

High degree of creativity and problem-solving ability

Able to multitask and manage priorities

Able to define and achieve objectives

Able to quickly learn and absorb new systems, applications, processes, and procedures.

Agile/Flexible attitude

Strong attention to detail required

Excellent customer service abilities: written and verbal communication must be superb

Excellent critical thinking and problem solving skills

Team player - able to complete individual tasks as well as work on a team to accomplish a goal

Experience in the real estate industry strongly preferred

Excellent communication skills both written and verbal

Experience in coordinating events and group activities

Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking

Proficient knowledge of G Suite required; Microsoft Office experience is a bonus

Remote Work experience required

Dedicated home-office/work space

Aptitude for using online platforms and softwares to work remotely

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Training & Development

Work From Home

Wellness Resources