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Remote It Support Jobs in Gilbert, AZ (NOW HIRING)

BESSystemhaus

Senior IT Administrator

Phoenix, AZ · Remote

$88K - $119K/yr

We are seeking an experienced and dedicated Senior IT Administrator to join our dynamic team. In this pivotal role, you will be responsible for managing and maintaining our company's IT

New

Flare

IT Systems Administrator

Scottsdale, AZ · On-site +1

$75K - $100K/yr

Description About us Funded by leading VC firms, Flare (formerly Themis Tech) is an industry leader in legal technology and we're reimagining how clients and attorneys work together. We're a team of

Trapp Technology

IT Help Desk Level 1

Phoenix, AZ · Remote

$17 - $22.50/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify

TEEMA

IT Technical Recruiter

Phoenix, AZ · Remote

$90K - $95K/yr

Job Summary IT Technical Recruiter TEEMA Contract Hybrid | Phoenix, AZ, United States The Opportunity You're the kind of person who is always looking to learn. You want to grow into something greater

TRAPP TECHNOLOGY INC

IT Help Desk Level 1

Phoenix, AZ · On-site +1

$17 - $22.50/hr

Company Description Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify

Sentinel

IT Sales Executive

Tempe, AZ · On-site +1

Responsibilities Sentinel is seeking a motivated individual with IT Sales Experience. With a base salary, bonus plan and un-capped commissions, you have unlimited earning potential. Your experience

Sentinel

IT Sales Executive

Tempe, AZ · On-site +1

Responsibilities Sentinel is seeking a motivated individual with IT Sales Experience. With a base salary, bonus plan and un-capped commissions, you have unlimited earning potential. Your experience

Columbia Banking System, Inc.

Senior IT Auditor

Phoenix, AZ · On-site +1

$93K - $122K/yr

About the Role: Effectively scope and execute a wide range of assurance activities to assess risks and controls over assigned processes. Work in agile teams to prioritize assurance work, strategic

Danaher

Senior IT Portfolio & Governance Lead

Phoenix, AZ · On-site +1

$130K - $130K/yr

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? AtCepheid,one ofDanaher's15+ operating companies, our

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Position Summary The Service Delivery Technician II provides technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Gilbert, AZ

Remote It Support information

See Gilbert, AZ salary details

$14

$24

$36

How much do remote it support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote it support in Gilbert, AZ is $24.99, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $28.27 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Gilbert, AZ?

The most popular types of It Support jobs in Gilbert, AZ are:

What are popular job titles related to Remote It Support jobs in Gilbert, AZ?

For Remote It Support jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Gilbert, AZ look for?

The top searched job categories for Remote It Support jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Remote It Support jobs?

Cities near Gilbert, AZ with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Gilbert, AZ as of August 2026, with employment types broken down into 81% Full Time, 6% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,976 per year, or $25 per hour.

Technical Support Specialist

Careers At Onsite | OnSite Dealer Solutions

Phoenix, AZ • Remote

$45K - $55K/yr

Full-time

Posted 14 days ago

Key responsibilities

  • Provide remote technical support to employees, field staff, and approved external users.

  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.

  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, peripherals, and basic network connectivity.

Job description

IT Technical Support Specialist

Location: Phoenix, Arizona - Remote

Employment Type: Full-time, salaried

Salary Range: $45,000 - $55,000 / Year

Travel: Occasional in-state and out-of-state travel expected

Position Overview

OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.

This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.

The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.

Responsibilities

  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications

  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel

This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.

Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.

The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

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