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Remote Chat Operator Jobs in Gilbert, AZ (NOW HIRING)

Intend Inc d.b.a. Tangelo

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Remote Member Services Contractor

Phoenix, AZ · Remote

$24 - $27/hr

Independently respond to and resolve member inquiries professionally via phone, chat, SMS, and ... Self-starter with a proven track record of successfully managing a remote workspace and operating ...

New

Benepass

Manager, Customer Experience

Chandler, AZ · Remote

They have experience operating across email, live chat, and phone; managing through rapid change ... This role will begin as a remote position.. However, this role may transition to a hybrid schedule ...

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Effectively supporting customers through ticket, chat, and phone channels under guidance ... Experience creating and maintaining technical documentation and Standard Operating Procedures (SOPs)

All JobsChat Operator JobsRemote Chat Operator JobsRemote Chat Operator Jobs in Gilbert, AZ

Remote Chat Operator information

See Gilbert, AZ salary details

$12

$20

$29

How much do remote chat operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote chat operator in Gilbert, AZ is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.74 per hour, depending on experience, location, and employer.

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What are the most commonly searched types of Chat Operator jobs in Gilbert, AZ?

The most popular types of Chat Operator jobs in Gilbert, AZ are:

What are popular job titles related to Remote Chat Operator jobs in Gilbert, AZ?

For Remote Chat Operator jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Chat Operator jobs in Gilbert, AZ look for?

The top searched job categories for Remote Chat Operator jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Remote Chat Operator jobs?

Cities near Gilbert, AZ with the most Remote Chat Operator job openings:

Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in Gilbert, AZ as of July 2026, with employment types broken down into 69% Full Time, 26% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,171 per year, or $20.3 per hour.

Remote Member Services Contractor

Intend Inc d.b.a. Tangelo

Phoenix, AZ • Remote

$24 - $27/hr

Contractor

Posted 3 days ago

New

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Job description

Project Overview: Member Services Contractor
We are seeking an independent, experienced Member Services Contractor to deliver high-quality support and ensure our members seamlessly utilize the Tangelo platform. The selected contractor will independently manage member inquiries, resolve account issues, and provide expert guidance on platform features and workflows.

Scope of Services (Deliverables)

  • Inquiry Management: Independently respond to and resolve member inquiries professionally via phone, chat, SMS, and email.
  • Onboarding & Guidance: Engage prospective members to explain platform benefits, guide them through the automated assessment process, and verify required information.
  • Issue Resolution: Investigate and resolve user issues related to platform onboarding, order fulfillment, and overall user experience.
  • Data Management & Compliance: Maintain accurate, up-to-date member records within the database while ensuring strict data confidentiality and HIPAA compliance.
  • Outreach Tracking: Monitor member engagement metrics and execute proactive outreach to ensure successful platform utilization.
  • Documentation Support: Contribute to external knowledge bases and FAQs to ensure clear communication and consistency across member workflows.
  • Process Alignment: Review system data and provide independent operational insights to streamline the member experience and align with regulatory standards.

Contractor Qualifications & Requirements

  • Language Skills: Written and verbal fluency in Spanish is required to service specific member demographics.
  • Core Experience: Minimum 3 years of experience providing member or customer support, ideally within a healthcare, Medicaid, or wellness infrastructure.
  • Consultative Background: 1+ years of consultative client-facing or outbound communication experience is preferred.
  • Remote Business Setup: Self-starter with a proven track record of successfully managing a remote workspace and operating independently.
  • Technical Setup: Proficiency utilizing Google Workspace (Docs, Sheets, Drive, Meet), Microsoft Office, and standard CRM/contact center platforms.
  • Critical Thinking: Sharp problem-solving abilities and the capacity to deliver high-quality results independently within a fast-paced environment.

Location Requirement:

  • This is a remote position open to contractors residing in the Pacific or Mountain Time Zones, who are legally authorized to operate a business within their respective state.

Compensation

  • Contract Rate: $24.00 – $27.00 per hour (1099 Classification).

Company Description

At Tangelo, we believe access to nutritious food and personalized nutrition support should not depend on income, geography, or circumstance. We partner with health plans, government agencies, nonprofits, universities, and employers to connect individuals and families with medically tailored meals, healthy groceries, and nutrition services that support better health.

Our technology-enabled food-as-medicine platform is designed to make nutritious food more accessible while addressing the real-world barriers that can make healthy eating difficult. Our dietitians play an important role in that mission by translating evidence-based nutrition science into practical, culturally responsive care that meets members where they are.