ZipRecruiter

Log In

2

Remote It Support Jobs in Addison, TX (NOW HIRING)

Centerbase

Head of IT

Dallas, TX · Remote

$160K - $180K/yr

Remote - USA Reporting To: Chief Technology Officer Compensation: $160,000 - $180,000 / year ... Support audits and evidence collection, risk assessments, third-party/vendor risk, and policy ...

NextDeavor Inc.

Digital & IT Team Lead

Fort Worth, TX · On-site +1

$47 - $50/hr

Worth with a hybrid cadence (one day per week remote). Here's How You'll Make an Impact on the Team ... Provide hands-on technical and functional support for enterprise business applications (ERP, BI ...

Alkami Technology

IT Help Desk (DFW Only)

Plano, TX · On-site +1

$51K - $76K/yr

As a remote-first company, most of our positions can be remote in the US, except for key roles ... This hybrid position will provide technical support for the day to day operations of the business ...

theITSC

Sales Representative (Remote)

Dallas, TX · Remote

$40K - $60K/yr

Job Overview Be a part of changing the way IT Support is delivered! Come start a lucrative sales and marketing career as a Client Account Representative with a fast-growing company where you will be ...

Humana

IT Project Manager

Dallas, TX · Hybrid

$97K - $115K/yr

This role operates in a fast-paced, evolving environment supporting multi-site deployments, M&A ... Bachelor's degree in Business, Information Technology or a related field * ProjectManagement ...

New

Five9

Director, IT Infrastructure

Irving, TX · On-site +1

... all Five9 offices and remote workers. • Ensure network availability, performance, and ... As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay ...

McKesson

RTE, Director IT

Irving, TX · Hybrid

Support enterprise transformation efforts through Agile coaching, change enablement, and organizational alignment. Qualifications * Bachelor's degree in Business, Information Technology, Engineering ...

New

McKesson

RTE, Director IT

Irving, TX · On-site +1

$140K - $233K/yr

Support enterprise transformation efforts through Agile coaching, change enablement, and organizational alignment. Qualifications * Bachelor's degree in Business, Information Technology, Engineering ...

New

Huntington

Enterprise Architect (IT)

Dallas, TX · On-site +1

$102K - $208K/yr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Dallas, TX · On-site +1

$68.25 - $88/hr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

previous pagenext page

Showing results 21-40

All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Addison, TX

Remote It Support information

See Addison, TX salary details

$13

$24

$35

How much do remote it support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote it support in Addison, TX is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.45 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.
What are popular job titles related to Remote It Support jobs in Addison, TX? For Remote It Support jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Remote It Support jobs in Addison, TX look for? The top searched job categories for Remote It Support jobs in Addison, TX are:
What cities near Addison, TX are hiring for Remote It Support jobs? Cities near Addison, TX with the most Remote It Support job openings:
Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Addison, TX as of August 2026, with employment types broken down into 65% Full Time, 18% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,477 per year, or $24.3 per hour.

Head of IT

Centerbase

Dallas, TX • Remote

$160K - $180K/yr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Head of IT

Department: IT

Employment Type: Full Time

Location: Remote - USA

Reporting To: Chief Technology Officer

Compensation: $160,000 - $180,000 / year


Description About Centerbase
At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.
We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.
Everything we do is guided by four core values:
  • Customer Centric
  • Stronger Together
  • Be the Difference
  • Relentless Improvement
These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.

Summary
 
Centerbase is seeking a hands-on Director, Cloud & IT Operations to lead the operational backbone of our cloud-driven business through an active migration and beyond. Reporting to the CTO, you\'ll own the day-to-day across our cloud environment — as we consolidate onto AWS from a mix of Azure and colocation — plus our internal IT and corporate systems and the execution of our security and compliance programs, keeping Centerbase secure, reliable, scalable, and cost-efficient as we grow.
This is a hands-on, player-coach role. You\'ll land the cloud migration and stand up modern operations — DevOps, observability, incident response, and cost discipline — while leading a lean team of employees and specialized service partners. You\'ll bring an AI-forward mindset to force-multiply a small team, and you\'ll know when to build in-house versus leverage providers.
Key Responsibilities
  • Land the in-flight consolidation onto AWS (from Azure and colocation), then run best-practice cloud operations: CI/CD, infrastructure-as-code, and release/change management.
  • Build observability and performance monitoring — metrics, logging, tracing, and SLOs/SLIs — and drive down alert noise and mean-time-to-resolution.
  • Own the production incident and issue-resolution process: severity levels, on-call, runbooks, and blameless postmortems.
  • Ensure reliability and resilience — high availability, backup, disaster recovery (RPO/RTO), and regular DR testing.
  • Partner with Engineering and DevOps on operational readiness and the platform-vs-product infrastructure boundary.
  • Bring an AI-forward approach to operations — use automation and AI to force-multiply a lean team across monitoring, runbooks, incident response, and cost analysis.
  • Own a growing cloud spend: cost visibility and tagging, rightsizing, commitments (Savings Plans / Reserved Instances), budgets, and anomaly detection — keeping the migration cost-disciplined.
  • Drive continuous cost optimization and cost accountability across teams.
  • Rationalize the SaaS and tooling portfolio (including AI tools) — consolidate overlapping tools and renegotiate vendors.
  • Own the internal IT ecosystem — networks, endpoints, productivity tools, and identity management.
  • Run onboarding/offboarding, role-based access controls, and device lifecycle management.
  • Manage third-party SaaS systems and integrations; drive automation and a strong employee-IT experience.
  • Oversee help desk operations with a customer-centric service culture and clear SLAs.
  • Execute and mature the compliance program — SOC 2 today, with HIPAA being added to this year\'s audit, alongside NIST and GDPR/California privacy — in partnership with the CTO and our security partners.
  • Run access reviews, vulnerability and patch management, configuration management, and secure cloud/infrastructure practices.
  • Support audits and evidence collection, risk assessments, third-party/vendor risk, and policy enforcement.
  • Lead, mentor, and grow a lean team of in-house engineers and specialists (e.g., DBA, DevOps/cloud architect, systems engineer).
  • Orchestrate providers — offshore/nearshore contractors, security-services vendors (MDR/pentest), and an MSP where it pays off (a vCISO if engaged) — with clear SLAs and accountability, and make deliberate build-vs-buy decisions.
  • Own IT and cloud budgets, vendor relationships, procurement, licensing, and contract negotiations.

Requirements
  • 8+ years in cloud/infrastructure operations, DevOps/SRE, or systems engineering, including 3+ years leading technical teams and/or service partners.
  • Hands-on depth operating a production, customer-facing cloud environment for a SaaS or cloud-native product (AWS preferred): compute, networking, storage, and security. Running internal corporate IT — even at a SaaS company — is not a substitute.
  • A demonstrated track record leading a cloud migration and/or standing up a cloud-ops / SRE / DevOps function, with measurable cost and reliability outcomes.
  • Deep, hands-on ownership of infrastructure-as-code (Terraform / CloudFormation / CDK) and CI/CD for the operational/platform layer — you author and own it, not just deploy what others set up.
  • Practical depth in observability and SLO-based reliability (e.g., Grafana), production incident management and on-call, cloud cost management / FinOps, and backup, disaster recovery, and resilience.
  • Evidence of an AI-forward approach — using automation and AI to increase the leverage of a lean team.
  • Experience managing internal IT in a growing technology or SaaS organization — identity, endpoints, SaaS, and help desk.
  • Working knowledge of security frameworks and compliance — SOC 2 required; HIPAA, NIST, and privacy (GDPR/CCPA) a strong plus.
  • Experience managing external providers (MSP, MSSP, or contractors; vCISO a plus) and owning vendor budgets.
  • Exceptional communication, leadership, and cross-functional collaboration skills.
Nice to Have
  • Experience in the legal, financial, or other regulated / data-sensitive verticals.
  • Familiarity with data-platform operations (data warehouse, CDC/ELT pipelines, analytics).
  • Experience consolidating a multi-cloud / hybrid estate (AWS + Azure + colocation) onto a primary cloud.
  • Relevant certifications: AWS (Solutions Architect / SysOps / DevOps Engineer), plus SRE/DevOps, security (CISSP), or ITIL.

Benefits
  • Flexible PTO
  • 2 Company-Wide Mental Health Days
  • Parental Leave Programs
  • 401(k) with Company Match
  • Broad Equity Participation

Apply