Remote It Support Technician Jobs in Redding, CA

Position Title: Remote Operations Technician

Department: Operations 

Reports to:  Remote Operations Manager 

Compensation: Hourly, Commensurate to Skills and Experience 

Hours: 40-45 hours per week, Monday through Friday. The position includes some on-call hours during evenings and weekends. Ther will be some expected travel, average 2 trips per month, of which most will be day trips, with some overnights. Multi-night trips are rare, perhaps once every 2 months. 

Benefits

• Two weeks paid vacation. 
• Eight paid holidays per year. 
• Two paid flexible holidays per year. 
• ICHRA Health Insurance Reimbursement or Health Insurance Reimbursement. 
• 100% Employer Paid Dental & Vision Insurance. 
• 100% Employer Paid Life Insurance. 
• Other benefits accrue over the first 3-24 months, including additional paid vacation, no-cost primary medical care membership, 401k, 401k matching, and quarterly profit sharing. 

Place of Work: Corporate Headquarters - 1730 South Street, Redding, CA 96001 

Company Overview

Maas Energy Works is the leading developer and operator of on-farm, waste-to-energy systems in the United States. The Company designs, develops, constructs, and operates biogas renewable energy generation systems, primarily on dairy farms. Our projects include anaerobic digesters, biogas-powered electric generation, and renewable natural gas upgrading. 

Position Description

Maas Energy Works (MEW) is seeking a new Remote Operations Technician to support and maintain the ongoing operations of projects throughout the western United States. These facilities are located on host dairy farms, where an anaerobic digester produces renewable biomethane gas which is processed on site and then either used to power lean burn piston electric power generators or is delivered into a private natural gas pipeline network operated by the company. Our operations team is split into office staff (this position) and field staff that work on the job sites.

Office staff’s close coordination with company field staff ensures high quality outcomes for operations and good relationships with partners, and overall accountability. The role of the office staff is to remotely monitor and troubleshoot electrical generation equipment, biogas cleanup facilities, and biogas pipelines, including order parts and materials.  A high degree of organization and systems awareness will be required for this position. Many skills can be learned on the job from existing experts, and the job has an opportunity for advancement.  

Responsibilities

• Remotely monitor and troubleshoot issues at assigned digester facilities and cleanup plants 
• Communicate regularly with Field Ops Manager and on-site operators to ensure proper operation and maintenance of equipment 
• Travel to digester sites and cleanup facilities once per month 
• Be an avid learner, and support ROM in the monthly operations reports 
• Requires extensive communication via email, text, phone 

Qualifications & Skills

• Must be proficient in English. 
• Strong written and verbal communication skills 
• Mechanical equipment knowledge 
• Able to learn customized applications such as MaintainX, TeamViewer, Intelimonitor, and various SCADA equipment. 
• Self-motivated 
• Able to quickly learn extensive industry specific skills and methods. 
• General understanding of internal combustion engines is preferred but not required 
• Additional proficiency in Spanish is helpful but not required 
• Must possess valid US driver's license 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.