ZipRecruiter

Log In

2

Remote It Support Technician Trainee Jobs in Fontana, CA

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Route unassigned tickets & act as liaison between receptionists & technician pool * Success is ...

RIIASH LLC

Desktop Support Technician L1/L2

Orange, CA · Remote

$21.75 - $27.50/hr

Coordinate with remote server administrators for infrastructure-level issues. Maintain internal support documentation and knowledge base entries. Escalate issues appropriately when beyond Level 1 ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role (MSP experience highly preferred). * Demonstrated success leading remote and distributed teams ...

next page

Showing results 1-20

People also search for

All JobsRemote It Support Technician Trainee JobsRemote It Support Technician Trainee Jobs in Fontana, CA

Remote It Support Technician Trainee information

See Fontana, CA salary details

$26.9K

$38.6K

$58.5K

How much do remote it support technician trainee jobs pay per year?

As of May 27, 2026, the average yearly pay for remote it support technician trainee in Fontana, CA is $38,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $42,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Support Technician Trainee, and why are they important?

To thrive as a Remote IT Support Technician Trainee, you need foundational knowledge of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this client-facing role. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and supporting seamless IT operations from a distance.

What are some typical challenges Remote IT Support Technician Trainees face when starting out, and how can they overcome them?

Remote IT Support Technician Trainees often face challenges such as learning to troubleshoot issues without physical access to devices, adapting to a variety of remote support tools, and communicating clearly with users who may not be tech-savvy. To overcome these, it's important to develop strong problem-solving skills, become proficient in remote desktop and diagnostic tools, and practice clear, patient communication. Many trainees find that building a checklist for common issues and shadowing experienced technicians helps accelerate their learning and confidence.

What are Remote IT Support Technician Trainees?

Remote IT Support Technician Trainees are entry-level professionals who assist organizations with technical support tasks from a remote location. They help users troubleshoot hardware and software issues, set up devices, and resolve connectivity problems, all while learning and gaining experience under supervision. Trainees typically handle basic support tickets, escalate complex problems to senior technicians, and may receive on-the-job training in IT systems, customer service, and remote troubleshooting tools. This role is ideal for those starting a career in IT, as it provides essential hands-on experience and foundational knowledge.

What is the difference between Remote It Support Technician Trainee vs Remote Help Desk Technician?

AspectRemote It Support Technician TraineeRemote Help Desk Technician
CertificationsEntry-level, often no certifications required or basic certificationsBasic certifications like CompTIA A+ preferred
Work EnvironmentTraining environment, supervised, learning-focusedCustomer support, troubleshooting, more independent
Job ResponsibilitiesAssisting with basic tech issues, learning proceduresResolving common user issues, remote support tasks

The Remote It Support Technician Trainee is an entry-level role focused on training and skill development, often supervised. In contrast, the Remote Help Desk Technician handles customer issues more independently, requiring some prior knowledge or certifications. Both roles are essential in IT support, but the trainee position emphasizes learning and growth.

What are popular job titles related to Remote It Support Technician Trainee jobs in Fontana, CA? For Remote It Support Technician Trainee jobs in Fontana, CA, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician Trainee jobs in Fontana, CA look for? The top searched job categories for Remote It Support Technician Trainee jobs in Fontana, CA are:
What cities near Fontana, CA are hiring for Remote It Support Technician Trainee jobs? Cities near Fontana, CA with the most Remote It Support Technician Trainee job openings:
Remote It Support Technician Trainee jobs near you

IT Support Supervisor

Shield

Anaheim, CA • On-site, Remote

$80K - $90K/yr

Full-time

Posted 16 days ago

Job description

IT Support Supervisor
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $80,000 - $90,000 / year
Description
Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP's). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.
This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.
Key Responsibilities
Employee Supervision
  • Assist Managers with Setting Task Assignments & Priorities for Level I/II
  • Actively Rotate Between Team/Queues - coaching/escalating for Level I/II
  • Leading Team by Example - model behaviors & work practices
  • Assist with Onboarding new hires & Cross-Training of Level I/II
  • Assist Managers with Maintaining Staff Scheduling
  • Success is measured against team performance % of ticket escalations

CRM Management
  • Actively Manage Issue Escalations during shift
  • Provide Daily Shift Change Status Reports to Manager
  • Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
  • Route unassigned tickets & act as liaison between receptionists & technician pool
  • Success is measured against team performance % of ticket reopens

Customer Management
  • Meeting customer SLA's
  • Follow-up If Necessary or to Build Relationship
  • Issue Survey and Drive Response Rate
  • Review relationship & provide Sale Lead Opportunities when possible
  • Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise
Education:
o Preferred - Associate's degree in Information Technology or a related field
o Mandatory - High School diploma or equivalent
Minimum Experience:
o 7+ years of experience in IT working as a lead/senior IT support role or engineer
Certifications:
o Minimum (2): A+, Network+, Server+, Security+, etc...
o Minimum (1): MCSE, CCENT/CCT, VCP6
Expertise:
  • Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
  • Technical Skills must exceed that of Level I and Level II support staff.
  • Experience and able to present examples of leading teams & empowering team members to achieve professional growth
  • Highly self-motivated & directed
  • Keen attention to detail
  • Proven analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Exceptional customer service orientation
  • Strong oral and written communication skills

Working Conditions
Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

Apply