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Remote It Support Engineer Jobs in Georgia (NOW HIRING)

Global-e

Application Support Engineer

Atlanta, GA · On-site +1

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined ... Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ...

MAP International

Project Manager IT

Brunswick, GA · On-site +1

$88K - $105K/yr

Project Manager IT Remote Full Time Travel Less than 10% JOB SUMMARY MAP International is seeking ... trade-offs Support change management and end-user readiness activities, including training ...

MAP International

Project Manager IT

Brunswick, GA · On-site +1

$88K - $105K/yr

Project Manager IT Remote Full Time Travel Less than 10% JOB SUMMARY MAP International is seeking ... offs • Support change management and end-user readiness activities, including training ...

Danaher

Senior IT Portfolio & Governance Lead

Atlanta, GA · On-site +1

$126K - $126K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Bachelor's degree in Business, Information Systems, Engineering, or a related field, or equivalent ...

Huntington

Application Architect (IT)

Atlanta, GA · On-site +1

$70K - $140K/yr

Lead architecture reviews and support key technical decisions. * Ensure solutions are scalable ... Mentor developers and technical team members. * Lead cross-functional discussions to resolve ...

Huntington

Application Architect (IT)

Atlanta, GA · On-site +1

Lead architecture reviews and support key technical decisions. * Ensure solutions are scalable ... Mentor developers and technical team members. * Lead cross-functional discussions to resolve ...

Solenis

Support Engineer Dublin Georgia

Dublin, GA · On-site +1

$70K - $103K/yr

These technologies are used by customers to improve operational efficiencies, enhance product ... For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Athens Micro

IT Desktop Engineer

Athens, GA · On-site +1

This new team member will be responsible for supporting, and troubleshooting desktop and notebook ... Love to Learn means that we enjoy learning about technology and embrace the challenge of learning ...

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Remote It Support Engineer information

See Georgia salary details

$14

$33

$57

How much do remote it support engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote it support engineer in Georgia is $33.67, according to ZipRecruiter salary data. Most workers in this role earn between $24.95 and $39.38 per hour, depending on experience, location, and employer.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,025 per year, or $33.7 per hour.

IT Systems Engineer I, II, or III

IST Management Services

Atlanta, GA • On-site, Remote

$90K - $160K/yr

Full-time

Re-posted 15 days ago

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

195th of 256 rated facilities management

Job description

Overview
The IT Systems Engineer is responsible for designing, implementing, supporting, and optimizing enterprise infrastructure environments that power the organization's legal technology, eDiscovery, and managed services offerings. This role combines expertise in systems engineering, cloud infrastructure, networking, virtualization, storage, databases, and security to deliver reliable, scalable, and secure solutions for both internal operations and customer-facing platforms.
As part of the Infrastructure team, the Systems Engineer serves as both a technical expert and implementation resource, supporting complex eDiscovery and legal technology environments while also participating in infrastructure consulting and professional services engagements. The engineer works closely with customers, project managers, developers, support teams, and business stakeholders to execute infrastructure projects, resolve critical technical issues, and maintain highly available production environments.
This role is ideal for a hands-on engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is comfortable balancing operational support, project execution, and customer-facing consulting responsibilities.
Schedule
The position operates on a staggered schedule designed to provide extended operational coverage *including evenings, weekends, and participation in an on-call rotation*
Compensation
$90,000.00 - $160,000.00 pending experience level and qualifications for IT Systems Engineer I, II, or III
Location and Travel
This is a remote position with up to 10% travel required (including air travel) open to applicants with legal authorization to work for any employer in the United States; proximity to Atlanta, GA, Chicago, IL, or Ashburn, VA is a plus but is not required.
About IST Management
IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing+hosting, court reporting, collections/forensics, managed review, managed services, and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.
We've been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation's Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation's Department of Defense and have committed to Hiring Our Heroes' mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!
Check us out at istmanagement.com for more information.
Responsibilities
  1. Design, implement, support, and optimize enterprise infrastructure environments supporting legal technology, eDiscovery platforms, managed services, and internal business operations.
  2. Provide end-to-end administration and support for servers, networking, cloud infrastructure, virtualization platforms, databases, storage systems, and security technologies.
  3. Design and deploy infrastructure solutions including Windows Server environments, VMware, Azure, AWS, Microsoft 365, networking, storage, and related technologies.
  4. Participate in customer-facing consulting engagements, including infrastructure assessments, solution design, implementation planning, migrations, and operational improvements.
  5. Collaborate with customers, project managers, developers, support teams, and business stakeholders to successfully deliver infrastructure projects and strategic initiatives.
  6. Troubleshoot and resolve complex technical issues involving operating systems, networking, cloud services, virtualization, databases, storage platforms, and enterprise applications.
  7. Administer and maintain Microsoft SQL Server environments, including performance optimization, backup and recovery, security, and availability.
  8. Develop and maintain automation, scripting, and Infrastructure-as-Code solutions to improve operational efficiency, consistency, and scalability.
  9. Implement and support containerized and cloud-native technologies where appropriate to improve application portability, resiliency, and performance.
  10. Monitor infrastructure health, capacity, performance, and availability across customer and corporate environments, proactively identifying and addressing potential issues.
  11. Participate in security initiatives including vulnerability remediation, patch management, system hardening, access control, and risk reduction activities.
  12. Contribute to architecture, technology selection, capacity planning, disaster recovery, business continuity, and infrastructure lifecycle management efforts.
  13. Produce and maintain accurate technical documentation, system diagrams, operational procedures, implementation plans, and knowledge base articles.
  14. Serve as an escalation point for advanced technical issues, major incidents, and critical customer-impacting events.
  15. Mentor team members and contribute to a culture of continuous learning, knowledge sharing,and operational excellence.
  16. Travel to customer locations, offices, or data centers as required to support projects,implementations, and operational needs.

Qualifications
Required
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and professional experience
Experience
  1. Relevant experience in IT infrastructure, systems engineering, systems administration, or related technical disciplines commensurate with the position level
  2. Strong experience supporting enterprise infrastructure technologies, including Windows Server, virtualization platforms, networking, storage, and Microsoft 365
  3. Experience with public cloud platforms, including Microsoft Azure and/or Amazon WebServices (AWS)
  4. Solid understanding of enterprise networking concepts, including routing, switching, firewalls, VPNs, DNS, DHCP, and network troubleshooting
  5. Experience administering and troubleshooting Microsoft SQL Server environments
  6. Scripting and automation experience using PowerShell, Python, or similar technologies
  7. Experience implementing infrastructure changes and supporting production environments with a focus on reliability, performance, and security

Other
  1. Strong analytical, troubleshooting, problem-solving, and decision-making skills
  2. Excellent verbal and written communication skills, including the ability to communicate effectively with technical and non-technical stakeholders
  3. Ability to work independently and exercise sound technical judgment in a fast-paced environment
  4. Ability to participate in a staggered work schedule, after-hours maintenance activities, weekend coverage, and on-call rotations as required

Preferred
  1. Experience supporting legal technology and eDiscovery platforms, including Reveal, Relativity, Nuix, or similar technologies
  2. Experience delivering customer-facing consulting, professional services, or infrastructure implementation engagements
  3. Experience designing and implementing cloud and hybrid-cloud infrastructure solutions
  4. Experience with Infrastructure as Code (IaC), configuration management, automation, or related infrastructure deployment methodologies
  5. Experience with containerization and orchestration technologies, including Docker, Kubernetes, ECS, or similar platforms
  6. Experience with Atlassian products, including Jira and Confluence
  7. Experience supporting environments within regulated, compliance-driven, or highly secure industries
  8. Relevant industry certifications, including Microsoft, VMware, Cisco, AWS, Azure, security, or related technologies

Note: The I, II, III levels reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at all levels are encouraged to apply.
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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