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Remote It Support Engineer Jobs in Arizona (NOW HIRING)

Columbia Banking System, Inc.

Senior IT Auditor

Phoenix, AZ · On-site +1

$93K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Formulate meaningful, well-supported audit conclusions and provide practical recommendations for ... Proven commitment to continuous learning, ability to work as part of a team using remote ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In parallel, design the Operations support model (DevOps, Platform, and IT support structure ... Remote work and more! About STC Health: STChealth, founded in 1988, is dedicated to eradicating ...

Arizona Department of Administration

$96K - $106K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

REMOTE OPTIONS, PHOENIX Categories: Engineering/Architecture/Surveying/Planning, Information ... Review and document technology requirements for remote access and remote support activities.

CPS, LLC

Senior Systems Engineer (OOBM)

Sierra Vista, AZ · Remote

$93K - $127K/yr

... support in the Federal Health Care and National Security Information Technology (IT) domains ... Remote Desktop Services (RDS) solutions on the Army's portion of the Department of Defense ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · Remote

$22 - $27/hr

... Engineering & QA, Production Services and IT. This is a highly technical, client support role that ... Graduation from a two year technical college with computer science, information technology or ...

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Remote It Support Engineer information

See Arizona salary details

$15

$37

$63

How much do remote it support engineer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote it support engineer in Arizona is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What cities in Arizona are hiring for Remote It Support Engineer jobs?

Cities in Arizona with the most Remote It Support Engineer job openings:

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,282 per year, or $37.2 per hour.

Senior Manager IT - Workplace Collaboration & Content Management Engineering (Remote)

First Citizens Bank

Phoenix, AZ • On-site, Remote

Full-time

Re-posted 22 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina or Texas.
The Senior Manager - Workplace Collaboration & Content Management Engineering leads the strategy, architecture, and engineering delivery of enterprise collaboration and content platforms, with a primary focus on Microsoft 365 (SharePoint Online, OneDrive, Teams) and Microsoft Purview.
This role is accountable for building secure, compliant, and scalable collaboration experiences aligned to regulatory requirements, while enabling modern productivity and AI capabilities (including Microsoft Copilot). The leader will establish strong data governance, lifecycle management, and information protection practices to mitigate risks such as oversharing, data leakage, and non-compliant content handling.
This position operates within the Digital Workplace Technology organization and partners closely with Cybersecurity, Risk, Legal, and Compliance teams.
TECHNOLOGY STACK
  • Windows 11, MacOS Tahoe
  • Active Directory, Entra ID
  • Office 365
  • iOS and Android OS
  • Microsoft 365 focusing on SharePoint and Purview
  • Microsoft Power Platform
  • Box
  • DryvIQ Migrate
  • Quest On Demand Migration
  • ShareGate
  • PowerShell

Responsibilities
Leadership & Organizational Management
  • Lead, coach, and develop a high-performing engineering team focused on collaboration platforms and content management
  • Set clear vision, priorities, and measurable outcomes aligned with Digital Workplace and enterprise strategy
  • Build talent capabilities in modern workplace engineering, information governance, and compliance technologies
  • Foster a culture of engineering excellence, accountability, and continuous improvement
  • Collaborate across infrastructure, security, data, and application teams to deliver integrated solutions
  • Manage vendor relationships and strategic partnerships (Microsoft, third-party tools, compliance solutions)

Platform Engineering (M365 Collaboration Stack)
  • Own engineering and lifecycle management of:
    • SharePoint Online (sites, hubs, architecture)
    • OneDrive for Business
    • Microsoft Teams (content and file services layer)
  • Design and implement scalable information architecture, taxonomy, and metadata strategies
  • Establish advanced SharePoint management practices, including:
    • Site provisioning and lifecycle governance
    • Permissions and access control frameworks
    • External sharing governance and risk controls
  • Improve platform reliability, performance, and adoption through engineering standards and automation

Information Governance & Compliance Engineering (Purview)
  • Lead design and implementation of Microsoft Purview capabilities, including:
    • Data lifecycle management (retention, disposition, defensible deletion)
    • Records management and regulatory compliance controls
    • Data classification and sensitivity labeling
    • Data Loss Prevention (DLP) policies
    • Insider risk and information protection capabilities
  • Establish enterprise-wide data governance frameworks for collaboration content
  • Partner with Cybersecurity, Legal, Risk, and Compliance to translate regulatory obligations into technical controls
  • Ensure auditability and defensibility of content management practices

Data Security & Oversharing Risk Management (Copilot Readiness & Sustainment)
  • Define and implement controls to mitigate oversharing risks in SharePoint, OneDrive, and Teams
  • Drive readiness for AI capabilities (e.g., Microsoft Copilot), including:
    • Data exposure assessments
    • Permission hygiene and remediation
    • Sensitive data discovery and protection
  • Implement least-privilege access models and continuous monitoring of access patterns
  • Develop reporting and insights for leadership on data risk posture

Content Lifecycle & Records Management
  • Establish end-to-end content lifecycle practices:
    • Creation, classification, storage, retention, archival, and destruction
  • Ensure automated and policy-driven retention and defensible destruction
  • Integrate lifecycle policies with business processes and regulatory schedules
  • Standardize document and records management practices across the enterprise

Architecture & Strategy
  • Define and maintain reference architectures for:
    • Collaboration services
    • Content management
    • Information governance and compliance
  • Drive consolidation of legacy platforms into modern M365 services
  • Ensure scalability, security, and sustainability of collaboration solutions
  • Continuously evaluate emerging capabilities, including AI and automation

Operational Excellence
  • Partner with operations teams to ensure smooth transition from engineering to run
  • Define SLAs, SLOs, and observability practices for collaboration platforms
  • Implement automation, monitoring, and self-service capabilities
  • Drive incident reduction and proactive risk management using a closed-loop approach

GENERAL DUTIES
  • IT Strategy - collaborate with senior leadership and stakeholders to understand business needs. Partners with senior management to develop and implement IT strategies aligned with the company's business goals and objectives. 30%
  • Project and Product Management Oversight - Identifies future needs and trends. Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. 30%
  • Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. 20%
  • Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance. 20%

Qualifications
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering.
Preferred Skills/Experience:
  • 5-7 years working with M365, SaaS collaboration solutions and desktop infrastructure
  • 3-5 years managing a digital workplace team in the financial industry
  • 1-3 years in an Agile delivery environment
  • 1-3 years using Jira, Confluence or Azure DevOps
  • Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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