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Remote It Helpdesk Jobs in Rice, MN (NOW HIRING)

... that help employees improve remote-work productivity, communication, and technology use. Create ... Ability to simplify complex information into clear, accessible training content. * Strong written ...

Analyst, Growth

Saint Cloud, MN · On-site +1

$75K - $85K/yr

Track progress of key initiatives and help identify areas for improvement * Prepare executive-ready ... Remote, US The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K ...

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Remote It Helpdesk information

See Rice, MN salary details

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How much do remote it helpdesk jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote it helpdesk in Rice, MN is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What cities near Rice, MN are hiring for Remote It Helpdesk jobs? Cities near Rice, MN with the most Remote It Helpdesk job openings:
Civil Engineering Technician - Mission Critical (REMOTE)

Civil Engineering Technician - Mission Critical (REMOTE)

Stantec

Saint Cloud, MN • On-site, Remote

$21 - $28.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Stantec rating

8.5

Company rating: 8.5 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

74th of 351 rated engineering


Job description

Strong communities don't just happen. They're thoughtfully planned and future-ready. We bring life to urban downtowns, suburban hubs, small towns, and rural areas through master-planned communities, mixed-use developments, parks, and recreation facilities. The result: vibrant economic centers, resilient neighborhoods, and welcoming places that feel like home.
If you're passionate about empowering communities, join us to discover a career with endless opportunities to make communities more equitable, resilient, and livable.
Your Opportunity
Stantec is seeking experienced Civil Engineering Technologist or Technician focusing on Mission Critical Data Center projects within our Community Development Group. Within this team, you will have the opportunity to work on Data Center projects of various sizes across the country. The Mission Critical space requires a very proactive, responsive, and efficient design team with projects serving Fortune 10 companies who are making headlines with transformational projects. For the right candidate, there is the potential for this to be a remote work position.
The engineers on this team are a core design group dedicated to serving Data Center clients and similar major commercial programs. The projects they work on require a variety and diverse set of skills to assist our clients with site due diligence, design, entitlement approvals, permitting, and construction. Within this team you will be exposed to different design requirements across multiple geographic regions as well as different Mission Critical and commercial projects of various sizes and operational needs.
This position involves working collaboratively within the Mission Critical core design team, project partners, and various different services in the development of private civil site designs; construction plans and specifications; preparing reports, studies, and construction contract documents; computing quantities and preparing opinions of cost; performing field observations and assisting in the coordination and management of construction activities.
Your Key Responsibilities
  • Support engineering projects working directly with engineers, project managers, and design team members
  • Deliver high quality drafting of engineering drawings and exhibits
  • Assist with maintaining and further developing drafting standards, mentoring staff, and implement industry leaching technology with respect to CADD and design software
  • Draft plans for civil and related discipline design projects utilizing AutoDesk Civil 3D.
  • Perform site grading analysis and calculations utilizing Autodesk Civil 3D; prepare street and utility plan and profiles, project details, and quantity take offs.
  • Work independently and collaboratively to complete project timelines and requirements
  • Assist civil engineers with site design, utility design, grading, and overall plan production.
  • Manages deadlines and prioritizes assignments; able to work on multiple projects as schedules dictate
  • Assists with the development of a design through sketches, electronic models, diagrams, and other visual formats.
  • Utilizes technologies in development of three-dimensional models of civil systems.
  • Coordinates with other disciplines to ensure compatibility with the design intent.

Your Capabilities and Credentials
  • Proven knowledge and skills of AutoCAD Civil 3D, Microsoft Word, Excel, and Outlook
  • Be proactive, solution-oriented, and work well within a cooperative team environment.
  • Ability to be flexible and react accordingly to dynamic project needs on tight timelines and fast paced schedules.
  • Ability to perform duties with virtual coordination as the team is officed across various geographic regions.
  • Understanding of civil engineering concepts (i.e. site layout, grading, utility design, etc.) and ability to effectively communicate ideas to others.
  • Ability and desire to train in civil site design needs and concepts and grow your skillset to assist the team in project delivery.
  • Effective communication skills, both verbal and written, and ability to interact with project teams.
  • Ability to solve problems using sound professional judgment, creativity, and innovation.
  • Takes initiative on tasks and in coordinating with other members of the project team, obtaining and sharing necessary information.
  • Ability to interpret sketches, drawings, and other similar material
  • Ability to multi-task, prioritize, and take direction.
  • Attention to detail to recognize discrepancies
  • Must have and maintain a valid driver's license and clean driving record

Education and Experience
  • Minimum of 3+ years of drafting experience on civil engineering and/or related projects
  • Technical degree/diploma/certificate or equivalent in related field is preferred, but not required if the candidate can demonstrate sufficient experience and skillset

Position will primarily be in an office setting. Typical office environment working with computers and remaining sedentary for the majority of the day.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
About Stantec
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible.
Pay Range:
• Locations in MN, OH, VT, & Various CA, NY Areas-$57,200.00 - $80,100.00 Annually
• Locations in CO, HI, IL, MD & Various CA, NJ Areas-$62,900.00 - $88,100.00 Annually
Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements
Primary Location: United States | MN | Minneapolis
Organization: 1903 CommDev-US North Central-Minneapolis MN
Employee Status: Regular
Business Justification: New Position
Travel: No
Schedule: Full time
Job Posting: 16/04/2026 02:04:59
Req ID: 1005431
#additional
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team.

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