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Remote It Helpdesk Jobs in Lockport, IL (NOW HIRING)

Sterling Engineering Inc.

Director of IT

Chicago, IL · On-site +1

Title : Director of IT - (Manufacturing and Industrial) Infrastructure and Delivery Location ... remote users. * Partner with operational technology teams to support secure IT/OT integration ...

Noor Locum

Diagnostic Radiologist

Tinley Park, IL · Remote

Integrated PACS and RIS * Remote IT support available during all shifts Qualifications * Board Certification in Diagnostic Radiology (ABR or AOBR) * Active Illinois medical license (or willingness to ...

Sentinel

IT Security Engineer

Downers Grove, IL · On-site +1

$70K - $100K/yr

This position can work remote within the United States and occasional travel to Downers Grove, IL required as needed. The IT Security Engineer will need excellent written and verbal communication ...

Huntington

Enterprise Architect (IT)

Chicago, IL · On-site +1

$71 - $91.75/hr

We are seeking a Principal Architect-Senior (IT)(Enterprise Architect) to help shape technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Application Architect (IT)

Chicago, IL · On-site +1

Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Lockport, IL

Remote It Helpdesk information

See Lockport, IL salary details

$12

$23

$33

How much do remote it helpdesk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote it helpdesk in Lockport, IL is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.06 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What cities near Lockport, IL are hiring for Remote It Helpdesk jobs?

Cities near Lockport, IL with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Lockport, IL as of August 2026, with employment types broken down into 76% Full Time, 15% Part Time, 4% Temporary, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,296 per year, or $23.2 per hour.

Information Technology Consultant

Topel Forman

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement

Re-posted 25 days ago

Job description

Our sister company, Topel Forman Information Services (TFIS LLC), is seeking an Information Technology Consultant. As an IT Consultant, you will have several years of experience working in Information Technology to support a diverse client base with a wide range of desktop, server, networking, and security needs. TFIS LLC is a progressive, boutique IT Consulting company with prominent Chicago based clients.  You will have direct contact with clients via onsite office and home visits, as well as remote support. To learn more about TFIS, please visit our website at https://www.tfisllc.com/.

This is a full-time position. Evening and weekend work may be required for business-critical operations and project-driven tasks.  We offer a competitive salary with full benefits, including health insurance, 401k, internet and cell phone payment and opportunity for continuing education.

Foundational Attributes

  • Personable and approachable.
  • Professional demeanor with a strong business acumen.
  • Comfortable working with a high level of autonomy.
  • Comfortable working and collaborating with a team.
  • Engenders a high degree of project ownership.
  • Ability to manage time well with a focus on generating billable hours.
  • Excellent troubleshooting methodology with an ability to research solutions for new problems.
  • Strong sense of operational security with a duty to maintain integrity of sensitive client data.
  • Ability to liaise with vendors and manage project budgets.
  • Excellent organizational and intercommunication
  • Eagerness to learn new technologies and methodologies.

Technical Proficiencies

  • Ability to design, troubleshoot, and maintain IT Infrastructure.
  • Strong working knowledge of workstation operating systems.
  • Experience with VMWare, Hyper-V, Cisco, NAS/SAN Storage, VPNs, Exchange, O365, SQL.
  • Configure and maintain Windows Server / Active Directory / Group Policy.
  • Install and manage firewalls, switches, Wi-Fi, and other network hardware.
  • Ability to troubleshoot & maintain Android and iOS mobile devices.
  • Documentation of processes, standards, and procedures for client systems.
  • Research and implement new hardware, applications, and IT related services.

Job Requirements

  • Undergraduate degree in Computer Science or similar.
  • 5-7 years working in the Information Technology field
  • Relevant software certifications are a plus.
  • Microsoft, Cisco, VMWare, CompTIA, etc.

Remote Work Internet Policy

Internet requirements for working remotely: We require an internet plan with the following minimum upload and download speeds for best connection: 100+ Mbps download and 20+ Mbps upload. Home Wi-Fi should be password protected.

Additional Requirements:

  • Valid driver's license required
  • This position can be very active and requires physical activity at times such as standing, walking, bending, kneeling, stooping, crouching, crawling, lifting, and climbing.

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