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Liability Claims Adjuster - Foodborne Illness & Product Liability

Location: RemoteSalary Range: $65,000 - $75,000 annually

At CCMSI, we partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.

As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work and an employee-owned company where every employee has the opportunity to contribute, grow, and make a meaningful impact.

The Liability Claims Adjuster - Foodborne Illness & Product Liability is responsible for the investigation, evaluation, negotiation, and resolution of General Liability, Bodily Injury, and Product Liability claims within a dedicated national account program.

This unique role focuses on claims arising from foodborne illness, food contamination, product liability, and product recall events, requiring strong investigative skills, sound liability analysis, and exceptional customer service. The successful candidate will manage a high-volume inventory of approximately 200 claims while conducting liability and causation investigations, reviewing medical documentation, evaluating damages, establishing reserves, and resolving attorney-represented claims.

This position is ideal for experienced liability adjusters who enjoy detailed investigations, complex fact patterns, and specialized claim handling environments where every file presents a unique challenge.

At CCMSI, we look for professionals who take ownership of their files, communicate proactively, and consistently deliver quality outcomes. Successful adjusters combine technical claim expertise with strong investigative instincts, sound judgment, and excellent customer service. 

• Investigate, evaluate, and adjust General Liability, Bodily Injury, and Product Liability claims from assignment through resolution
• Conduct liability and causation investigations involving foodborne illness and contamination allegations
• Gather and analyze claim documentation, witness statements, incident reports, medical records, and supporting evidence
• Review and evaluate coverage, liability, damages, and exposure
• Establish and maintain accurate reserves based on claim development and exposure analysis
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Manage attorney-represented and litigated files throughout the claim lifecycle
• Coordinate with defense counsel, experts, consultants, and vendors as needed
• Monitor and pursue subrogation opportunities when appropriate
• Maintain timely diary management and claim documentation
• Prepare claim reports, reserve recommendations, and client communications
• Deliver responsive, professional service while maintaining compliance with Corporate Claim Standards and client-specific handling instructions

Required Qualifications

• Active Adjuster License or Designated Home State (DHS) License required
• Minimum 3 years of General Liability and Bodily Injury claims handling experience
• Experience managing claims from investigation through final resolution
• Strong liability investigation and causation analysis skills
• Experience reviewing and evaluating medical records
• Experience establishing reserves and negotiating settlements
• Experience handling attorney-represented liability claims
• Strong written and verbal communication skills
• Effective diary management and organizational abilities
• Ability to independently manage a high-volume inventory
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office applications
• Reliable attendance during established business hours

• Foodborne illness claim experience
• Food contamination claim experience
• Product liability claim experience
• Product recall claim experience
• Litigation management experience
• Multi-jurisdictional claim handling experience
• Prior TPA experience
• Experience handling complex bodily injury claims

• Fully remote work environment
• 4 weeks paid time off (accrued according to company policy) plus 10 paid holidays
• Comprehensive Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Employee-owned culture
• Career development and advancement opportunities
• Opportunity to work within a highly specialized liability claims environment

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling - thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance - adherence to jurisdictional and client standards
• Timeliness & accuracy - purposeful file movement and dependable execution
• Client partnership - proactive communication and strong follow-through
• Professional judgment - owning outcomes and solving problems with integrity
• Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.