Remote Internship Helpdesk Jobs in Worcester, MA

As a Product Management Intern, you will immerse yourself in solving problems for Workiva's customers and business. You will support product managers in evaluating challenges, engaging with stakeholders, and refining solutions. This role offers the opportunity to work directly with our development team to build and release new features.

What You'll Do

• Learn and support how customer research is conducted to understand user needs and pain points
• Analyze customer usage data to make data-driven decisions under the supervision of senior product managers
• Build strong working relationships within the product development team and with other product managers
• Contribute ideas to product development
• Serve as an advocate for your customers and uphold a high standard for building a high-quality product

What You'll Need

Minimum Qualifications

• Pursuing a degree in a related field

Preferred Qualifications

• Possess leadership skills and the ability to influence and inspire your team
• Exhibit a self-starter mindset to execute in a fast-paced environment with minimal direction
• Demonstrate a strong ability to develop and communicate product vision to your team, peers, and stakeholders
• Possess excellent verbal and written communication skills
• Have strong analytical, problem-solving, and prioritization skills
• Work collaboratively in an environment that promotes constant team communication
• Prior experience in software development or a similar field

Travel Requirements & Working Conditions

• Minimal travel
• Reliable internet access for any period of time working remotely, not in a Workiva office

Location: This internship is primarily a remote opportunity. However, if you are located near one of our office hubs, you are welcome to work in a hybrid capacity and utilize our office spaces. Check out our article on Workplace Flexibility to learn more.

When can you expect to hear back?

We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

Postings close: September 27, 2026

Engineering postings close: October 2, 2026

Interviews: Early to mid October

Offers: Late October

2027 Start Dates:

This position has opportunities to start in the Spring or Summer. Please see our start dates below and let us know your availability in your application.

• Spring 2027 Internships: Monday, January 4, 2027 (15-20 hours per week max)
• Summer 2027 Internships: Monday, May 17, 2027 (40/hours per week max)

How You’ll Be Rewarded

Salary range in the US: $40.00 - $40.00 401(k) participation and match

Paid sick leave

A unique opportunity to further your learning experience through additional internship seasons

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation-ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.