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Remote Internship Helpdesk Jobs in Ohio (NOW HIRING)

1-800-Flowers

MBA Consultant, Finance

Westerville, OH · On-site +1

$35 - $45/hr

Westerville, OH (On-site/4 days in office, 1 day remote) Compensation: $35-$45 per hour Position ... The consultant will help identify opportunities to improve profitability, optimize spending, and ...

1 800 Flowers

MBA Consultant, Finance

Westerville, OH · On-site +1

$35 - $45/hr

Westerville, OH (On-site/4 days in office, 1 day remote) Compensation: $35-$45 per hour Position ... The consultant will help identify opportunities to improve profitability, optimize spending, and ...

Crowe LLP

Tax Intern Summer 2027

Columbus, OH · On-site +1

$27 - $42/hr

Join us at Crowe and embark on a career where you can help shape the future of our industry. Are ... Tax Interns at Crowe will work together to support ourclients spanning a wide range of industries ...

Crowe LLP

Tax Intern Winter 2028

Columbus, OH · On-site +1

$27 - $42/hr

Join us at Crowe and embark on a career where you can help shape the future of our industry. Are ... Tax Interns at Crowe will work together to support ourclients spanning a wide range of industries ...

Crowe LLP

Tax Intern Winter 2027

Columbus, OH · On-site +1

$27 - $42/hr

Join us at Crowe and embark on a career where you can help shape the future of our industry. Are ... Tax Interns at Crowe will work together to support ourclients spanning a wide range of industries ...

Crowe LLP

Dealerships Tax Services Manager

Columbus, OH · On-site +1

$95K - $195K/yr

Join us at Crowe and embark on a career where you can help shape the future of our industry. As a ... Lead, train, and mentor interns and staff, fostering professional development within a ...

New

Relevate Health

Accounts Receivable Coordinator

OH · On-site +1

$19.25 - $24.75/hr

Help maintain customer account records and update account information as needed. * Assist with ... Internship or office experience is a plus but not required. Success in This Role Within the first ...

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All JobsHelpdesk JobsRemote Internship Helpdesk JobsRemote Internship Helpdesk Jobs in Ohio

Remote Internship Helpdesk information

What is a remote internship helpdesk?

A Remote Internship Helpdesk is a support service designed to assist remote interns with any technical, administrative, or general questions they may have during their internship. The helpdesk typically provides guidance on onboarding, troubleshooting issues with software or communication tools, and answering queries about company policies or procedures. It plays a vital role in ensuring interns feel supported and connected, even when working from a distance. By offering timely solutions and resources, the helpdesk helps remote interns have a smoother and more productive internship experience.

What are the key skills and qualifications needed to thrive as a remote internship helpdesk professional?

To excel as a Remote Internship Helpdesk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT support or customer service, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Exceptional communication skills, patience, and the ability to work independently are valuable soft skills in this remote role. These competencies ensure efficient support delivery, high user satisfaction, and smooth technical operations for interns and staff.

How does a remote internship helpdesk typically collaborate with other departments to resolve technical issues for interns?

A Remote Internship Helpdesk frequently collaborates with IT, HR, and internship program coordinators to address and resolve technical issues that interns encounter. When an intern submits a ticket, the helpdesk may coordinate with IT to troubleshoot hardware or software problems, or with HR to resolve account access concerns. Regular communication and clear documentation are essential for tracking the status of issues and ensuring timely solutions. This collaborative approach helps maintain a seamless onboarding and support experience for interns working remotely.

What is the difference between Remote Internship Helpdesk vs Remote IT Support Intern?

AspectRemote Internship HelpdeskRemote IT Support Intern
CredentialsBasic IT knowledge, customer service skillsBasic IT knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facingRemote, technical support
Employer & IndustryTech companies, customer service centersIT firms, tech departments
Search & Comparison IntentUnderstanding entry-level support rolesLearning technical troubleshooting internships

The Remote Internship Helpdesk typically focuses on customer service and basic IT support in a remote setting, often involving handling user inquiries. The Remote IT Support Intern emphasizes technical troubleshooting and problem resolution skills. Both roles are entry-level, remote, and relevant in tech industries, but they differ mainly in technical depth and customer interaction focus.

What are popular job titles related to Remote Internship Helpdesk jobs in Ohio?

For Remote Internship Helpdesk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Internship Helpdesk jobs in Ohio look for?

The top searched job categories for Remote Internship Helpdesk jobs in Ohio are:

What cities in Ohio are hiring for Remote Internship Helpdesk jobs?

Cities in Ohio with the most Remote Internship Helpdesk job openings:

Remote Internship Helpdesk jobs near you

Technology Support Specialist

Bowling Green State University

Bowling Green, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Bowling Green State University rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

81st of 620 rated colleges and universities

Job description

Salary: Depends on Qualifications
Location : Main Campus (BG), OH
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: BGSU01872
Division: Finance & Administration
Department: Information Technology Service
Opening Date: 08/17/2026
Pay Grade: I52
Summary
Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal. Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs). This position interacts with a broad population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person). As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues.
Essential Functions
  • Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support. Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
  • Prioritizes and responds to issues reported to ITS or as necessary as delegated by a supervisor. Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system.
  • Provides client consultation, project management, and technical support for specific University projects which utilize information technology.
  • Maintains an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems.
  • Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus. Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software. Escalates security issues to the security team as necessary.
  • Creates and revises self-help documentation for use by clients. Provides one on one instruction for faculty, staff, students and other BGSU community members as needed. Coordinates student employees in day to day technical support for BGSU and provides ongoing training to student employees in dealing with technology support issues.
  • Other duties as assigned

Minimum Qualifications
The following Degree is required:
  • Associate's Degree
The following Degree is preferred:
  • Bachelor's Degree

The following Experience is required:
  • 2 years of experience in any of the following areas:
    • Hardware support and maintenance
    • Software and operating system support and maintenance
    • Software application deployment
    • Enterprise systems support and maintenance
    • Computer networking support experience

The following Experience is preferred:
  • Higher education experience
  • TeamDynamix experience

The following licenses, certifications, or registrations is required:
  • Must have and maintain a valid driver's license and comply with the university's vehicle use policy.

Additional Information
Knowledge, Skills, and Abilities:
  • Excellent customer service skills while supporting a broad population of clients.
  • Strong verbal and written communication skills.
  • Strong critical thinking skills.
  • Competency in the support of operating systems (MacOS and Windows).
  • Competency in the support of application software (MacOS and Windows).
  • Competency in the support of computer hardware (MacOS and Windows).
  • Competency in computer networking configuration and troubleshooting.
  • Knowledge of Office 365, SCCM, and JAMF desirable.
  • Knowledge of mobile operating systems (Android, iOS) desirable.
  • Knowledge of Active Directory and enterprise identity management (Okta) desirable
This is a full-time position located in Bowling Green, Ohio, which offers the option for a flexible/hybrid work schedule (remote/on-campus).
Application Deadline
The search committee will review applications until the position is filled; however, for best consideration, applications should be provided August 31, 2026.
Required Application Materials & Evaluation
  • Experience must be fully documented on the official application
  • The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
  • Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.

Uploads
  • Required: Resume (for supplemental information only)
  • Optional: Cover Letter

Essential Requirement: Work Authorization
BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email .
BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here:
Benefits
Bowling Green State University provides a comprehensive benefit program as part of a total compensation package. This includes medical, prescription, dental, vision, health accounts (medical & dependent), life & disability insurance, retirement plans, employee assistance program and tuition fee waivers for employees and their eligible dependents as well as paid time off, flexible work options, holidays and parental leave. For more information, please visit Benefits-at-a-Glance.

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