ZipRecruiter

Log In

2

Remote International Call Center Jobs in Oregon (NOW HIRING)

next page

Showing results 1-20

All JobsInternational Call Center JobsRemote International Call Center JobsRemote International Call Center Jobs in Oregon

Remote International Call Center information

What is the difference between Remote International Call Center vs Remote Customer Service Representative?

AspectRemote International Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, possibly multilingualCustomer service skills, sometimes specific product knowledge
Work EnvironmentCall center software, headset, quiet spaceComputer, phone, internet connection
Employer & IndustryGlobal call centers, outsourcing companiesVarious industries including retail, tech, healthcare
Search & Comparison IntentUnderstanding international call center rolesFinding remote customer service jobs

The Remote International Call Center typically involves handling calls from international clients, often requiring multilingual skills and familiarity with call center software. In contrast, a Remote Customer Service Representative may serve local or national customers, focusing on product or service support. Both roles require strong communication skills and internet access, but the international role emphasizes language skills and global communication. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Can I work remotely for a remote international call center?

Yes, remote international call centers often hire employees to work from home, providing customer service or support roles that require a computer and internet connection. These jobs typically involve flexible schedules and may require language skills or specific training, but they generally do not require physical presence in an office.

What are popular job titles related to Remote International Call Center jobs in Oregon?

For Remote International Call Center jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote International Call Center jobs in Oregon look for?

The top searched job categories for Remote International Call Center jobs in Oregon are:

What cities in Oregon are hiring for Remote International Call Center jobs?

Cities in Oregon with the most Remote International Call Center job openings:

Remote International Call Center jobs near you

Manager, Patient Services (Call Center - Pharmacy)

Centene

OR • On-site, Remote

$70K - $126K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

Centene rating

8.4

Company rating: 8.4 out of 10

Based on 406 frontline employees who took The Breakroom Quiz

12th of 898 rated healthcare providers

Job description

Manager, Patient Services (Call Center - Pharmacy)

Position Purpose: Manage the customer service function, including technology needs and implementation. Coordinate with various operational departments to research and resolve complaints and inquiries.

Key Details: This remote role leads the daily operations of a Specialty Pharmacy Patient Services call center, overseeing approximately 3-8 direct reports and providing indirect leadership and support to front-line team members. Operational hours are Monday - Friday, 7:00 AM to 9:00 PM CST, and candidates must be available during CST business hours with schedule flexibility to support call center coverage, escalations, peak periods, and occasional after-hours operational needs. Some responsibilities include monitoring service levels, call volume, staffing, productivity, quality, and customer experience metrics; identifying operational risks; making timely decisions; coaching Supervisors on performance management and employee development; coordinating complex patient, provider, and internal escalations; partnering with cross-functional teams; maintaining operational reporting; and communicating business updates. The ideal candidate will have high-volume call center leadership experience, including hiring, training, assigning work, coaching, and managing performance. Experience in specialty pharmacy, healthcare patient services, or another regulated contact center environment is strongly preferred, along with strong analytical and problem-solving skills, workforce planning knowledge, process improvement experience, effective communication, change management capabilities, and a demonstrated ability to lead leaders while maintaining compliance, quality, and a patient-focused approach.

  • Manage the workflow of the customer service function and ensure compliance with established benchmarks and standards

  • Forecast call volume and determine appropriate staffing levels

  • Develop and maintain department performance and productivity reports

  • Implement customer service initiatives to enhance operational efficiency and delivery of quality performance

  • Review, investigate and resolve complex inquiries regarding member and provider services issues from internal and external customers

  • Develop and implement policies and procedures to ensure compliance with all contractual requirements, laws and regulations and quality standards

  • Identify process and infrastructure needs to support existing and new business initiatives

  • Assist in the development of short and long-term objectives and implement course of action to achieve goals

  • Assist with implementation of all major operational projects

Education/Experience: Bachelor's degree in related field or equivalent experience. 5+ years of (pharmacy or healthcare) customer service or call center experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. High-volume pharmacy call center, highly preferred.

Please attach an up-to-date resume that meets Education / Experience requirements to your application.

Pay Range: $70,100.00 - $126,200.00 per year

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

What Centene employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply