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Remote Insurance Claims Director Jobs in Georgia

Reserv, Inc.

Claims Director, Rideshare

Atlanta, GA · On-site +1

Design and implement training programs to strengthen technical, insurance, and customer service ... Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv ...

Iatinsurancegroup

Claims Major Case Director

Alpharetta, GA · On-site +1

$92K - $130K/yr

IAT Insurance Group has an immediate need for a Major Case Unit Director that can report to one of ... remote arrangements for the ideal candidate. This role is a true complex claims handling role that ...

CSAA

Job Title Commercial Insurance Consultant, Claims Insights- Remote Requisition Number R7770 ... Direct claims experience or analytical actuarial experience (preferred) What would make us excited ...

Summit

Claims Specialist

Gainesville, GA · Remote

$69K - $92K/yr

Summit provides independent insurance agents and their clients with market-leading workers' comp ... Georgia, Illinois, Indiana, Kentucky, North Carolina, South Carolina, Tennessee. #LI-Remote Job ...

Summit

Claims Specialist

Gainesville, GA · Remote

$69K - $92K/yr

Summit provides independent insurance agents and their clients with market-leading workers' comp ... Georgia, Illinois, Indiana, Kentucky, North Carolina, South Carolina, Tennessee. #LI-Remote Job ...

Corvel

Indemnity Claims Specialist

Lawrenceville, GA · Remote

$52K - $85K/yr

This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Receives claims, confirms ... Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and ...

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Remote Insurance Claims Director information

What is the difference between Remote Insurance Claims Director vs Remote Insurance Claims Adjuster?

AspectRemote Insurance Claims DirectorRemote Insurance Claims Adjuster
Required CredentialsLicenses, management experience, industry certificationsLicenses, claims handling certifications
Work EnvironmentOversees teams, strategic planning, high-level decision makingEvaluates claims, investigates, and processes claims
Employer & Industry UsageInsurance companies, large agenciesInsurance companies, third-party administrators
Common Search & ComparisonLeadership, management, strategic rolesClaims processing, evaluation, investigation

The main difference is that the Remote Insurance Claims Director focuses on managing teams and setting claims strategies, while the Remote Insurance Claims Adjuster handles the evaluation and investigation of individual claims. Both roles require industry licenses, but the director's role is more managerial and strategic, whereas the adjuster is more hands-on with claims processing.

What are the most commonly searched types of Remote Insurance Claims jobs in Georgia? The most popular types of Remote Insurance Claims jobs in Georgia are:
What are popular job titles related to Remote Insurance Claims Director jobs in Georgia? For Remote Insurance Claims Director jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Insurance Claims Director jobs in Georgia look for? The top searched job categories for Remote Insurance Claims Director jobs in Georgia are:
What cities in Georgia are hiring for Remote Insurance Claims Director jobs? Cities in Georgia with the most Remote Insurance Claims Director job openings:
Remote Insurance Claims Director jobs near you
Infographic showing various Remote Insurance Claims Director job openings in Georgia as of July 2026, with employment types broken down into 89% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Claims Director, Rideshare

Reserv, Inc.

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the role
At Reserv, we're reimagining what modern claims handling can be - faster, smarter, and relentlessly customer-centric. As our Rideshare Claims Director, you'll lead a team of claims professionals handling commercial auto ride share claims, bodily injury claims, driving operational excellence through technology, analytics, and a deep commitment to customer experience.
You'll own the full customer journey, ensuring every interaction is seamless, empathetic, and efficient. This role blends strategic leadership with hands-on execution, requiring someone who can inspire teams, influence cross-functional partners, and scale a claims operation built for the future.
What You'll Do
Customer Experience & Strategy
  • Develop and execute a comprehensive customer experience strategy aligned with Reserv's mission and growth goals.
  • Subject matter expert. You have deep technical and subject matter experience in the world of ride share commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
  • Define KPIs and performance metrics to drive satisfaction, retention, and overall experience quality.
  • Identify emerging trends and technologies to continuously evolve our claims experience.
  • Act as the voice of the customer in key business decisions.

Leadership & Team Development
  • Build, lead, and develop a high-performing claims team.
  • Oversee recruitment, onboarding, coaching, and ongoing professional development.
  • Conduct regular performance evaluations and foster a culture of excellence, innovation, and accountability.
  • Design and implement training programs to strengthen technical, insurance, and customer service skills.

Operational Excellence
  • Serve as the escalation point for complex or sensitive customer issues, providing strategic guidance and resolution.
  • Use data, analytics, and customer feedback to identify pain points and implement improvements.
  • Partner with Product and Engineering to inform the development of tools, systems, and processes that enhance efficiency and outcomes.
  • Ensure scalable, compliant, and efficient operations across all claims workflows.

Cross-Functional Collaboration
  • Work closely with leaders across Claims Operations, Product, Engineering, and Marketing to drive customer-centric initiatives.
  • Influence organizational priorities and ensure alignment with broader business objectives.

Requirements
  • Bachelor's degree in business, marketing, communications, or a related field (advanced degree preferred).
  • 10+ years of experience in insurance claims across multiple lines; property and/or auto strongly preferred.
  • 5+ years in transportation claims management experience, ideally overseeing bodily injury claims for ride share operations and remote teams.
  • Proven ability to deliver results, overcome obstacles, and drive continuous improvement.

Benefits
  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy - we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will
  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

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